Customer Service Representative

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge

team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Account Manager - Digital Growth

Experience Level: 2+ Years

Location: Bangalore, Karnataka (On-site)

Job Overview:

We’re looking for a proactive and detail-oriented Account Manager to drive brand growth and digital success. This role

is not just about managing digital campaigns but also about identifying business opportunities, enhancing brand

visibility, and using digital strategies to scale revenue.

You’ll be the main point of contact (POC), working closely with clients and internal teams to ensure smooth execution

across SEO, social media, paid marketing, and brand strategy.

What You’ll Do:

Brand & Business Growth

Understand the brand’s business goals and find new ways to grow revenue.

Identify partnerships, collaborations, and digital strategies to scale the brand.

Client & Project Management

Act as the primary POC for clients, ensuring smooth coordination and execution.

Keep track of all deliverables, deadlines, and feedback loops.

SEO & Digital Strategy

Work on SEO, content marketing, social media, and paid ads to boost visibility.

Monitor campaign performance, analyze data, and optimize strategies for better results.

Execution & Performance Tracking

Collaborate with designers, content creators, and performance marketers to execute campaigns.

Track key metrics, generate reports, and suggest improvements based on data insights.

What We’re Looking For:

● 2-3 years of experience in account management, digital marketing, or business strategy.

● A mix of business thinking + digital expertise (SEO, social media, paid ads, growth strategies).

● Strong communication and relationship-building skills.

● Ability to manage multiple projects, stay organized, and ensure timely execution.

● A problem-solver with a proactive and “get-things-done” attitude.

As an intern for the Artificial Intelligence business automation team, you will be focusing on researching and developing AI tools that automate some parts of our business automation. As business automation is important throughout the firm, you will have the opportunity to collaborate with teams across Springer. 

At Shipthis, we’re on a mission to modernize the freight forwarding industry. Our cutting-edge SaaS platform empowers freight forwarders to digitalize operations, improve efficiency, and deliver exceptional customer experiences.

We’re the perfect size for every team member to make a real impact, your ideas can shape workflows, your efforts can move the needle, and your work will help reshape global logistics.

Learn more at www.shipthis.co

Role Overview:

We’re seeking a proactive, organized, and customer-focused Inside Sales Executive to manage the journey from first lead contact through onboarding and beyond. You’ll be the central point of coordination between our Sales team, prospects, and internal teams — ensuring every step is smooth, timely, and documented. This is a multi-stage role involving pre-sales lead management, demo coordination, post-sales onboarding support, and customer touchpoints. Ideal for someone who thrives on ownership, structured follow-ups, and cross-functional teamwork.

Key Responsibilities:

Pre-Sales & Lead Management

• Qualify and research inbound leads using agreed criteria.
• Schedule and coordinate product demos for the Sales team.
• Prepare demo materials, set up accounts, and ensure readiness.
• Keep CRM data 100% accurate & up-to-date

Demo & Evaluation Coordination

• Review AI-generated demo notes for accuracy, highlight key decision drivers, and update CRM accordingly.
• Send personalized post-demo follow-ups using AI-assisted content — including materials, recap, and clear next steps tailored to the prospect’s needs.
• Maintain regular contact during the trial/evaluation period to ensure engagement and address any questions or blockers promptly.

 Post-Sales & Onboarding Support

• Facilitate smooth handover to Implementation/Customer Success teams.
• Follow up on pending documents or data from new customers.
• Track go-live dates and ensure commitments are met before launch.

 CRM & Reporting

• Document every customer interaction touchpoint in CRM.
• Monitor pipeline movement and prepare weekly/monthly reports.
• Provide accurate data for sales forecasting

 Customer Success Touchpoints

• Conduct post-launch check-ins to gather feedback.
• Identify potential upsell or cross-sell opportunities.
• Support resolution of customer issues when needed during the hyper care period.

Desired qualifications include:

• 1–3 years in inside sales, sales coordination, or customer success roles (B2B SaaS preferred).
•  Familiarity with CRM tools (HubSpot, Salesforce, Zoho, LeadSquared, etc.). Proficient in MS Office tools like SharePoint, etc.
• Strong written and verbal communication skills.
• Exceptionally organized and capable of managing multiple priorities.
• "Customer-first" attitude with problem-solving mindset.
• Comfortable working cross-functionally across sales, support, onboarding, and operations.
• Bonus: Understanding of freight forwarding/logistics workflows (training provided).

We welcome candidates

• Who is Immediate Joining
•  Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, colour, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS:

• Job Role: Inside Sales Executive
• Location: Bangalore
• Job type: Full-time, permanent
• Experience (1-3) years
• Industry Type: Software Product
• Functional Area: Sales & Business Development

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

🔧 Key Skills

• Strong expertise in Python (3.x)
• Experience with Django / Flask / FastAPI
• Good understanding of Microservices & RESTful API development
• Proficiency in MySQL/PostgreSQL – queries, stored procedures, optimization
• Solid grip on Data Structures & Algorithms (DSA)
• Comfortable working with Linux & Windows environments
• Hands-on experience with Git, CI/CD (Jenkins/GitHub Actions)
• Familiarity with Docker / Kubernetes is a plus

Responsibilities include:

1. Designing, developing & deploying the product

2. Work as part of a team to build React Native iOS / Android applications

3. Architect, build and maintain excellent React Native applications with clean code

4. Translating wireframes and PSD designs into functional responsive apps, Implement pixel perfect UI's that match designs

5. Binding UI elements to JavaScript object models, work with native modules when required

6. Creating RESTful services with Node.js

7. Developing scalable web architectures

8. Working in a cross-functional team to deliver a complete user experience

9. Creating unit and integration tests to ensure the quality of code

10. Being responsive to change requests and feature requests

11. Writing code that is cross-platform and cross-device compatible

12. Co-ordinating end-to-end implementation

13. Release applications to iOS and Google Play stores

-Marketers are responsible for planning, creating, and executing marketing campaigns to expand their company’s reach and potential customer pipeline.

- A marketing job description should include the necessary qualifications, responsibilities, and skills required for success in the role.

• Looking to grow your marketing team? As you embark on the hiring process, don’t neglect the importance of providing clear, well-written job descriptions for your team’s open roles.

JOB BRIEF:

We are looking for an SEO (Search Engine Optimization) person who will lead our web marketing and analytics activities with content strategy, link building and keyword strategy.

JOB DESCRIPTION:

• Develop a strategy for the improvement of organic search ranking and the maximization of ROI.
• Prioritize keywords to attract target audience.
• Monitor and analyse SEO statistics such as redirects, click rate, bounce rate and others.
• Build systems and best practices to ensure that all content is optimal for SEO.
• Manage relationships with web developers and marketing teams to properly implement SEO best practices in coding and campaigns.
• Communicate the performance of process improvements to the Management team.
• Provide feedback regarding any broken links or other problems through the appropriate channels.
• Watch popular SEO Publications and blogs to stay updated on the latest innovations, tools and techniques.
• Research and analyse competitor advertising links.

WHAT POSITION DEMANDS:

• At least 3 years’ experience within the SEO industry
• Strong working knowledge of the latest SEO and SEM techniques and algorithm updates
• Good knowledge of Google Webmaster Tools, Google Analytics and Adwords
• Strong team management skills
• A proven track record in delivering high performance SEO strategies for a range of clients
• Experience in creating effective outreach strategies
• Excellent communication and client-facing skills
• Excellent presentation and reporting skills
• Knowledge of ranking factors and search engine algorithms

WHAT WE OFFER YOU:

• Stable, consistent work hours.
• Competitive salary & comprehensive benefits.
• A fast-paced & high energy work place.
• 5 days working