Customer Service Representative

Key Responsibilities:

• Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
• Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
• Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
• Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
• Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
• Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.

Qualifications:

• Education:  MBA or equivalent from a prestigious institute such as IIM preferred.
• Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
• Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
• Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.

Responsibilities:

• Writing clean and efficient codes for iOS applications

• Supporting the entire application lifecycle from concept to design, testing, release and support

• Troubleshooting and bug fixes for applications, to ensure that codes are clean and secure

• Recommending changes and enhancements

• Staying up to date with new mobile technology trends, applications, and protocols

Required skills:

• Degree in Computer Science, Engineering or a related field

• You have prior experience as an iOS Developer

• You have a portfolio of released applications on the App Store

• You are familiar with mobile product and design lifecycles

• You have proven experience in iOS development in either Objective-C / Swift

• Experience with iOS frameworks (Eg. Core Data, Core Animation etc.)

• Familiarity with RESTful APIs to effectively integrate iOS applications

• Good understanding of iOS release cycle and familiarity with CI/CD platform and pipelines

• Proficient understanding of code versioning tools (eg. Git)

• Familiarity with various testing tools

The Technical Project Manager is responsible for managing projects to make sure the proposed plan adheres to the timeline, budget, and scope. Their duties include planning projects in detail, setting schedules for all stakeholders, and executing each step of the project for our proprietary product, with some of the World’s biggest brands across the BFSI domain. The role is cross-functional and requires the individual to own and push through projects that touch upon business, operations, technology, marketing, and client experience. 

• 5-7 years of experience in technical project management.

• Professional Project Management Certification from accredited intuition is mandatory.

• Proven experience overseeing all elements of the project/product lifecycle.

• Working knowledge of Agile and Waterfall methodologies.

• Prior experience in Fintech, Blockchain, and/or BFSI domain will be an added advantage.

• Demonstrated understanding of Project Management processes, strategies, and methods.

• Strong sense of personal accountability regarding decision-making and supervising department team.

• Collaborate with cross-functional teams and stakeholders to define project requirements and scope.

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability, as well as predictions and capacity planning.

About this roll* (Responsibilities) 

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Partner with development teams to improve services through rigorous testing and release procedures
• Participate in system design consulting, platform management, and capacity planning
• Create sustainable systems and services through automation and uplift
• Balance feature development speed and reliability with well-defined service level objectives

Troubleshooting and Supporting Escalations:

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
• Diagnose performance bottlenecks and implement optimizations across infrastructure, databases, web, and mobile applications
• Implement strategies to increase system reliability and performance through on-call rotation and process optimization
• Perform and run blameless RCAs on incidents and outages aggressively, looking for answers that will prevent the incident from ever happening again

Do you have the right ingredients? (Requirements)

• Extensive industry experience with at least 7+ years in SRE and/or DevOps roles
• Polyglot technologist/generalist with a thirst for learning
• Deep understanding of cloud and microservice architecture and the JVM
• Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, and Docker
• Experience developing software or software projects in at least four languages, ideally including two of Go, Python, and Java
• Experience with cloud computing technologies ( AWS cloud provider preferred)

Bread puns are encouraged but not required

Senior Automation Engineer

Requirements:

Backend: Knowledge of Laravel framework including:

- routing

- middleware

- migration

- ORM Automated tests using Codeception.

Database:

- Postgres

- SQL queries.

- Database performance related tests.

Front End:

- UI automation using Cypress.

- Cross-browser testing.

- Responsive design testing.

CI/CD pipeline:

- Experience with CI/CD tools and workflows such as Github actions

Job Description:

• 5-8 years of experience as business analyst preferably with some experience in healthcare domain
• Experience in capturing/ defining requirements and creating business requirements document/ software requirements specifications
• Extensive and hands on experience in creating wireframes using tools like Visio etc.
• Experience in communicating with stakeholders across the board, including clients, business team, and the development team to make sure the goals are clear and the vision is aligned with business objectives
• Experience as a BA in software development/ implementation projects is a must
• Experience in creating and prioritizing the list of user stories/ backlog items and prioritize them based on the overall strategy and business objectives
• Experience in overseeing the development of the product and taking necessary steps to keep the project on track
• Strong communication skills, documentation skills. Excellent PPT, word and excel skills are a must

 Good to have

• Have worked with hospitals or outpatient clinics or public sector healthcare entities
• BA may have to travel for a few weeks Internationally

Thingworx Developer/Sr Developer

Required experience range between 3-6 years.

· Thingworx Navigate experience desired

· Languages - Java, JavaScript & CSS

· Experience in Core Java, Java collections & Oops Concept

· Databases – MySQL, MS-SQL

· Having good working knowledge with XML, JSON.

· Design and Application development using Thingworx version - (8.2,8.5,9.X)

· ThingWorx service creation using JavaScript

· Develop ThingWorx extension using Java

· ThingWorx service creation using Java Extension

· ThingWorx mashups design and development

· Data storage in ThingWorx - Stream/Value Stream/Data Tables

· Integration with source/target system using REST API, data Files.

· Familiar with Agile Methodologies (SCRUM)

· Thingworx Integration with 3rd apps preferred and will be added advantage

Key Requirements:

• Prior experience in content marketing, content growth, and SEO
• Working knowledge of search engine optimization practices
• Outstanding ability to think creatively, strategically, and identify and resolve problems
• Excellent verbal and written communication skill
• Ability to work within a team and independently
• Familiarization Google analytics
• Experience with website optimization tools
• Strong organizational, time management, and analytical skills

Responsibilities:

• Reviewing and analyzing client sites for areas that can be improved and optimized
• Preparing detailed strategy reports
• Identifying powerful keywords to drive the most valuable traffic
• Running PPC campaigns
• Writing powerful calls-to-action to convert visitors
• Filling websites and other content with effective keywords
• Writing effective SEO content for blogs, websites and social media accounts
• Developing link building strategies>
• Analyzing keywords and SEO techniques used by competitors
• Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
• Compiling and presenting SEO guidelines

Indium Software is a technology solutions company committed to delivering exceptional, customer-centric solutions across Big Data Engineering & Analytics, Blockchain Development, Independent QA and Gaming.

Our Digital Solutions focus on offering Big Data Engineering, Advanced Analytics, Blockchain Development, and Product Development services.

Our Big Data Solutions team also has expertise in Cloud environments on AWS, Google Cloud, Microsoft Azure, and integration with Real-time data management solutions.

We operate through our registered offices in the Bay Area, New Jersey, Atlanta, and Kuala Lumpur. Our Global Delivery centers are located in Bangalore and Chennai, India.

Experience: Min 4 years of relevant experience. 

Lead ReactJs Developer

Required Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience in Node.js (sails.js or express.js or next.js) is mandatory.
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as Git, SVN, and Mercurial
• Good communication skills and ability to work as an individual contributor

Responsibilities:

• Developing new user-facing features using React.js (Flux/ Redux) and backend functionality
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Mentoring developers