Customer Service Representative at Wing Operations & Technologies · Remote only · 0 - 1 years · ₹2.4L - ₹3L / yr · Raised funding · Remote only · Posted 11 Nov 2022
Job Summary: - This is not a hardcore BPO job wherein you're required to take 100+ calls or chats. This is a Client Facing role and someone who has good communication skills is highly suitable for this position!
You would be alleviating our client's day-to-day responsibilities by: -
- Responding to emails and phone calls
- Scheduling meetings
- Booking travel and accommodations
- Managing a contact list
- Preparing customer spreadsheets and keeping online records
- Organizing managers’ calendars
- Performing market research
- Creating presentations, as assigned
- Addressing employees' administrative queries
- Providing customer service as the first point of contact
What we expect: - This is a 100% remote opportunity that requires working in the U.S. timezone. The VA role is one that doesn’t neatly fit within the confines of the “9 - 6 day”, so we’re looking for a go-getter who’s eager to be flexible and available, even outside traditional working hours. Our Virtual Assistant will serve as an essential partner to the client. This highly organized, endlessly resourceful person will ensure that nothing falls through the cracks.
Benefits of working with WING: -
- 100% remote opportunity which gives freedom to work at your desired location.
- Benefits of both worlds - Enthusiasm & Learning curve of a Start-Up, Deliveries & Performance of an Enterprise Service Provider.
- The sky's the limit when it comes to learning, growth & ideas.
- We do not follow the “typical corporate” hierarchy ladder.
- As part of our dedication to an inclusive and diverse workforce, Wing is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Wing Operations & Technologies
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About the Role
We are seeking a detail-oriented, proactive, and reliable Trainee Executive to join our operations team(for Australian client). This role is critical in ensuring the smooth delivery of our services through effective client communication, resource scheduling, and administrative excellence.
Key Responsibilities
- Client Communication: Manage all client interactions via email and phone calls. Respond promptly to inquiries, provide regular updates, resolve issues professionally, and maintain strong client relationships.
- Roster Management: Develop, update, and maintain security officer rosters and schedules. Coordinate shift allocations, handle changes/swaps, and ensure adequate staffing coverage at all client sites.
- CRM Management: Maintain accurate and up-to-date client and operational records in the CRM system. Generate reports, track service delivery, and support data-driven decision making.
- Compliance Management: Ensure all operations comply with Australian security industry regulations, licensing requirements, company policies, and client-specific standards. Assist with audits, documentation, and corrective actions.
- Timesheet Management: Process, review, and approve employee timesheets. Verify accuracy, resolve discrepancies, and support timely payroll processing.
- Additional responsibilities may include operational reporting, identifying process improvements, and collaborating with field teams, management, and other departments.
Requirement
- Experience: 0 months–1 years of experience.
Skills :
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities with high attention to detail.
- Proficiency in Microsoft, Google Workspace, and CRM systems.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon