Customer Service Representative
Responsibilities and Duties:
Should be able to handle outbound calls related to customers' requests, queries and complaints.
Fluent in English with “excellent verbal and communication skills’.
Convincing Skill
Provide accurate, valid and complete information by using the right methods/tools
Customer orientation and ability to adapt/respond to different types of characters
Age Criteria - Up to 30
Qualification - Graduation, HSC, SSC From English Medium
Experience- Min 1 year of exp in same field CSR
Salary Range- 12k to 36k
Timings- 07:30 PM To 05:30 AM ( iscon location )
Key Skills:
Information & Technology Services
Outbound Sales
Customer Services
Benefits :
Training after joining
Incentive Plans on basis of Performance apart from salary
5 Days Working

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Skills and Qualifications Required
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Graduate - BE/B.Tech(CSE,IT)
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Professional and Precise communication skills
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Validating user actions on the client-side and providing responsive feedback
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Knowledge about PHP & MYSQL
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Good knowledge of Responsive developments.
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Experience with Restful API Services.
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Delivering a complete front end application
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Ensuring high performance on mobile and desktop. Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
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Overall objective of the Role:
Develop, own, drive and implement the overall e-commerce strategy to ensure revenue growth through increased customer acquisition, conversion and AOV . This will incorporate digital marketing strategy including PPC, SEO, affiliate, email and social media marketing.
Responsibilities
• Develop and manage own website (and sub-sites) by working closely with the IT team, the E-commerce / Website Manager and external agencies
• End-to-end ownership of strategic and operational initiatives for paid marketing campaigns including budgeting, tracking, creative production, landing page optimisation etc.
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• ideate and execute strategies for keyword optimisation, campaign restructuring, improved retargeting of the users
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• Optimize customer acquisition costs, sales and brand experience
• Manage overall website performance and online trading and ensure continuous improvements to the website
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• Identify trends and insights, and optimize spend
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Work Experience:
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Skills & Competencies required:
• Credible and extensive experience of leading e-commerce and digital marketing in a commercial environment - preferably consumer goods
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Experience:
5+ years
Experience of working in D2C brands/ cosmetics & clothing brands preferred
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- Having experience on Multi-threading is added advantage.
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We have a unique opportunity as we are looking for a Sales Manager at Epixel Solutions. You have the opportunity to build the sales process from the ground up. This position will be responsible for developing a sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. You will work with high-profile customers, evaluate budgets, and determine ways to simplify and improve the sales process.
Your tasks often include assigning sales territories, mentoring members of the sales team, setting quotas, assigning sales training, hiring salespeople, and building sales plans. You will also set goals, identify priorities and eliminate redundant activities to increase sales.
Additional duties could find you traveling to client sites, and attending conferences, conventions, and small workshops representing Epixel Solutions.
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Responsibilities:
The duties and responsibilities of our ideal Sales Manager include:
- Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.
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- Establishing productive and professional relationships with key personnel in assigned customer accounts.
- Building and promoting healthy, long-lasting customer relations by partnering with them.
- Developing and implementing new sales initiatives, strategies, and programs to capture key demographics.
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Skills and qualifications:
A successful Sales Manager candidate with Epixel will be the driving force behind our competent sales team and will have a variety of skills and qualifications that include:
- Ability to communicate, inspire and motivate
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- Excellent mentoring, coaching, and people management skills
- Excellent time management skills to maximize their ability to reach goals
- Ability to identify, recruit and hire talented sales reps
Requirements:
Prospective Sales Manager candidates should have a minimum of 5-10 years of experience working in the sales field, preferably in a fast-moving SaaS organization or startup. They should also have a successful and verified track record in leading a sales department to achieve its goals.
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Excellent verbal & written communication skills.
Manage Email Process- Payment, Refunds, Cancellation etc.
Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
Knowledge of payments and fintech would be plus
Perks and benefits
Ownership and Responsibility.Medical Insurance.
About the Role
You will be responsible for identifying new leads, negotiations, and managing the sales activities in a very fast-paced and rapidly changing environment. In this opportunity, you will be working closely with the Wesley Clover International team and TaraSpan India team to help better optimize our pipeline generation methodologies, improve the prospect experience, and uncover strategies to create scalable ways to drive sales success.
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- Develop a go-to-market India strategy for the large technology product portfolio of Wesley Clover International
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- Build and maintain long-term relationships with existing and new customers
- Develop quotes, proposals, and sales contracts ensuring adherence to law-established rules and guidelines
Requirements:
- 10-12 years of proven working experience as a business development manager, sales executive or a relevant role is required
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- Strong market knowledge of enterprise SaaS and technology
- Strong Interpersonal skills (outgoing and personable)
- Excellent communication and negotiation skills (verbal, written & presentation)
- Excellent organization, prioritization and time management skills.
- MBA, BSc/BA in business administration, sales or relevant fields
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