Customer Service Representative
Responsibilities and Duties:
Should be able to handle outbound calls related to customers' requests, queries and complaints.
Fluent in English with “excellent verbal and communication skills’.
Convincing Skill
Provide accurate, valid and complete information by using the right methods/tools
Customer orientation and ability to adapt/respond to different types of characters
Age Criteria - Up to 30
Qualification - Graduation, HSC, SSC From English Medium
Experience- Min 1 year of exp in same field CSR
Salary Range- 12k to 36k
Timings- 07:30 PM To 05:30 AM ( iscon location )
Key Skills:
Information & Technology Services
Outbound Sales
Customer Services
Benefits :
Training after joining
Incentive Plans on basis of Performance apart from salary
5 Days Working

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Job Summary:
As an Oracle HCM Consultant specializing in Learning and Talent Management, you will be responsible for implementing, configuring, and supporting Oracle HCM Cloud modules related to employee development, performance, and learning. You will work closely with HR teams and technical stakeholders to translate business needs into effective Oracle HCM solutions.
Key Responsibilities:
System Implementation & Configuration
- Act as the primary liaison between HR operations and Oracle configuration teams.
- Translate business requirements into system specifications and configuration decisions.
- Configure Talent Management (competency models, performance templates, succession planning).
- Build and manage Learning catalogs, courses, offerings, and learning paths.
Project Management
- Track implementation tasks, dependencies, and milestones.
- Facilitate status meetings, document decisions, and escalate issues.
- Coordinate cross-functional input during UAT, training, and go-live phases.
Data Management & Integration
- Lead data mapping and transformation efforts from legacy systems.
- Create and validate HDL, FBDI, and spreadsheet loader templates.
- Ensure data quality through validation and cleansing practices.
Testing & Documentation
- Prepare test data and execute test scripts during SIT and UAT.
- Document test outcomes, configuration decisions, and data loads.
- Maintain comprehensive implementation documentation.
Required Skills & Qualifications:
- Bachelor’s degree in HR, Business Administration, Computer Science, or related field.
- 5+ years of experience with Oracle HCM Cloud, specifically in Learning and Talent modules.
- Proficiency in HDL, FBDI, Spreadsheet Loader, and Excel (pivot tables, lookups).
- Strong understanding of HR processes and Oracle HCM alignment.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage priorities within project timelines.
Hands-on experience with Spark and SQL
Good to have java knowledge
Creative Content Writer
Are you a wordsmith with a flair for crafting compelling stories? Do you thrive in a fast-paced, creative environment? If so, we're looking for you! Our dynamic team is on the hunt for a Creative Content Writer who can bring ideas to life with engaging and original content.
About Us:
At Antier, we believe in the power of words to inspire, educate, and connect. We are a forward-thinking company, committed to pushing the boundaries of digital storytelling. Our team is a melting pot of innovative thinkers, passionate creators, and driven professionals who are dedicated to making a difference.
The Role:
The Creative Writer will focus on repurposing the existing content on our website, ensuring that SEO integrity is maintained. Additionally, they will contribute to creating branded content for video scripts, pitch decks, branding the social media content,and marketing materials.
Key Responsibilities:
- Craft high-quality, original content for various platforms, including websites, video scripts, social media, and marketing materials.
- Collaborate with the marketing and design teams to develop creative strategies that align with our brand’s goals.
- Conduct thorough research to ensure content accuracy and relevance.
- Edit and proofread content to ensure clarity, grammar, and overall quality.
- Stay updated with industry trends and incorporate best practices into your writing.
What We're Looking For:
- A Master’s degree in English or Journalism.
- Exceptional writing, editing, and proofreading skills.
- A knack for storytelling and a creative mindset.
What We Offer:
- A competitive salary and comprehensive benefits package.
- An inspiring, open, and diverse work environment.
- Opportunities for professional growth and development.
- A chance to be part of exciting projects with a dynamic team.
Antier is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
About The Company:
Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.
Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.
Quality Kiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress
Position Statement:
The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.
Key Responsibilities:
- Kickstarting new programs/projects for existing and new clients. www.qualitykiosk.com
- Managing Accounts – Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
- Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
- Contributing to Marketing & white papers.
- Working with Finance on billing and invoicing issues.
- Resource planning, coordinating with RMG, TA etc.
- Monitoring Revenue Leakage and GM improvement.
- Project Governance & Risk - Effort, Time and Cost.
- Project scope/timeline deviation / Tracking CR with Client stakeholders.
- Skip-level meetings with TL, STE & TE.
- New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
- Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
- Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
- Supports new business proposition to bid management/account management team.
- Promotes Existing Ips and creates new Ips for our clients.
- Grows the account from the current bucket size.
- Improves Customer Satisfaction for their respective accounts.
Required Experience:
- 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
- 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
- Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
- Possesses strong BFSI domain knowledge (Preferred Indian clients)
- Strong delivery and technology excellence.
- Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
- Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
- Accountable for Revenue targets and maintaining good Gross Margin.
- Delivering ROI & BVR on Automation for the client.
- Should possess and have a good understanding of Test automation solutions and implementation.
Professional Qualification:
- B.Sc./ B. Tech / B.E. / MCA / MBA
- Possess 1-2 globally accepted certifications.
- Should have scored a minimum of 60% of marks throughout all academic levels
Job Description :
| Hands-on experience with Windows/Linux/Mac OS environments |
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ü Hands-on experience in TFS, FTP and Repositories. |
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ü Hands-on experience in LAN, IP & Subnet. |
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ü Desired knowledge is Active directory and access permissions. |
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ü Working knowledge of office automation products and computer peripherals, like printers and scanners. |
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ü Knowledge of network security practices and anti-virus programs. |
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ü Ability to perform remote troubleshooting and provide clear instructions. |
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ü Desired knowledge in create technical documentation and manuals. |
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ü Desired knowledge in Mail servers and protocols. |
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ü Desired knowledge in Troubleshooting mail clients like outlook, thunderbird etc. |
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ü Desired knowledge in MS office 365 installation & Troubleshooting. |
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ü Desired knowledge in server monitoring & Tools. |
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Responsibilities: |
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ü Address user mails/tickets regarding hardware, software and networking. |
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ü Walk customers through installing applications and computer peripherals. |
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ü Ask targeted questions to diagnose problems. |
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ü Guide users with simple, step-by-step instructions. |
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ü Conduct remote troubleshooting. |
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ü Test alternative pathways until you resolve an issue. |
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ü Customize desktop applications to meet user needs. |
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ü Record technical issues and solutions in logs. |
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ü Direct unresolved issues to the next level of support personnel. |
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ü Follow up with clients to ensure their systems are functional. |
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ü Report customer feedback and potential product requests. |
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ü Customer-oriented attitude. |
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ü 1st and 2nd level technical support and analysis of issues reported by the business. |
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ü Ability to multitask and work under high pressure, work both independently, and as a member of the team. |
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ü Analytical thinking and problem solving and multitasking skills. |
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ü Good planning and organizing skills. |
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ü Positive attitude and willingness to work in a global team with different cultures. |
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ü Willingness to travel, also internationally. |
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ü Fluent in English (spoken and written) and Ready to learn National Languages. |
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