Customer Service Representative

JOB DETAILS:

- Job Title: QA Team Lead

- Industry: SAAS

- Experience: 8-10 years

- Working Days: 5 days/week

- Job Location: Surat

- CTC Range: Best in Industry

Required Skills: QA Process Setup & Strategy, Team Leadership & People Management, Manual Testing Expertise (SaaS Focused), QA Tools & Bug Tracking Proficiency

Criteria:

1. Must have 8–10 years of QA experience in B2B SaaS.

2. Must have 3–5 years of experience as a QA Lead or QA Manager (leading and managing a QA team).

3. Must have strong hands-on manual testing experience (UI/UX + API testing).

4. Must be able to set up QA processes from scratch for SaaS products.

5. Must be proficient in test planning, writing test cases, and managing full QA cycles.

6. Must have strong knowledge of regression, smoke, and sanity testing.

7. Must have experience using ClickUp, JIRA, or similar tools for test case and bug management.

Description 

Profile Overview:

We are looking for a skilled and hands-on QA Team Lead to manage our Quality Assurance team and help improve the overall product quality. This role includes both leadership and practical testing responsibilities. The ideal candidate should be able to set up strong QA processes from scratch, guide the QA team, and ensure smooth and successful product releases. Experience in B2B SaaS, especially in the hospitality industry, will be a plus.

Roles & Responsibilities:

1) Quality Strategy & Process Setup

• Create and follow the best QA practices for our hospitality SaaS products.
• Set up manual and automation testing systems from the ground up.
• Manage the full QA process — from understanding requirements to testing and final sign-off before release.

2) Team Leadership & Management

• Lead and support the QA team members in their day-to-day work.
• Organize training to help the team improve their skills.
• Manage team workload and assign tasks effectively across different projects.

3) Testing & Execution

• Read product and technical documents to plan testing.
• Write detailed test plans, test cases, and checklists.
• Manage all testing stages including regression, smoke, and sanity tests.
• Verify fixes and issues after updates go live.

4) Tool & Workflow Management (ClickUp)

• Use ClickUp or similar tools to manage test cases, bugs, and team tasks.
• Define rules for bug severity and manage the bug tracking process.

5) Automation (Optional but Preferred)

• Automate repetitive tests like regression or smoke tests.
• Use tools such as Selenium, Cypress, or Playwright if possible.

6) Cross-Team Collaboration

• Work closely with Product Managers, Developers, and Support teams.
• Be the final checkpoint for product quality before release.

7) Reporting & Metrics

• Track QA performance — number of bugs, test coverage, and more.
• Share regular updates and reports with leadership.

Key Skills Needed:

• Experience leading QA teams and setting up QA processes.
• Strong knowledge of SaaS products and manual testing.
• Some experience with test automation tools is preferred.
• Comfortable using tools like ClickUp, JIRA, or similar.
• Good at problem-solving and attention to detail.
• Strong communication and teamwork skills.

Requirements:

• 8–10 years of overall QA experience in B2B SaaS companies.
• 3–5 years in a QA lead or manager role.
• Hands-on experience with manual testing, UI/UX testing, and API testing.
• Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).
• Experience using project management tools like ClickUp or JIRA.
• Good written and spoken communication skills.

Position: Lead Software Engineer 

Job Overview:

Lead ETL Engineer with SSIS (SQL Server Integration Services) knowledge is primarily responsible for designing, developing, and maintaining ETL (Extract, Transform, Load) workflows and data integration processes to support enterprise data solutions. 

Key Responsibilities and Duties  

Lead the software development team: 

• Lead a team of software engineers in designing, developing, and maintaining ETL Framework. 
• Set and communicate clear expectations for the clients regarding project timelines, quality standards, and deliverables. 
• Experience with Microsoft SQL Server Database, 
• Hands-on experience in writing, optimizing and maintaining complex SQL queries, stored procedures and functions. 
• Design and develop robust, scalable, and efficient database structures based on the organization's requirements. 

SSIS: 

• Design, develop, test, deploy, and maintain SSIS packages for data migration, ETL processes, reporting and to integrate data between various systems. 
• Develop complex SQL queries to extract data from various sources such as Oracle or SQL databases. 
• Troubleshoot issues related to package execution failures and optimize performance of existing packages. 
• Collaborate with stakeholders to understand business requirements and design solutions using SQL Server Integration Services (SSIS). 
• Work closely with the team to ensure timely delivery of projects. 
• Optimize existing integrations for improved performance and scalability. 
• Design and implement complex SSIS packages for extracting, transforming, and loading data from various sources such as relational databases (SQL Server, Oracle, DB2), flat files, and XML files. 
• Develop ETL best practices, including error handling, logging, checkpoints, and data quality assurance. 
• Write efficient SQL queries, stored procedures, functions, and triggers to support ETL processes. 
• Optimize SSIS packages and SQL queries for maximum performance using techniques such as parallelization, lookup caching, and bulk loading. 
• Create and maintain design documentation such as data models, mapping documents, data flow diagrams, and architecture diagrams. 
• Collaborate with business analysts, BI teams, and other stakeholders to understand requirements and deliver data solutions for reporting and analytics. 
• Schedule and monitor SSIS workflows using SQL Server Agent or other scheduling tools, ensuring timely and error-free data loads. 
• Troubleshoot, debug, and test SSIS packages and backend database processes to ensure data accuracy and system reliability. 
• Participate in resource planning, task estimation, and code review processes. 

Collaborate with cross-functional teams: 

• Work with other teams such as product management, quality assurance, and user experience to ensure that software applications meet business requirements and user needs. 
• Communicate effectively with team members and stakeholders. 

Stay up to date with emerging trends and technologies: 

• Keep up to date with emerging trends and technologies in the software development industry. 
• Make recommendations for improvements to existing software applications and processes. 

Mandatory skills 

SSIS, understanding of ETL Framework, able to design and implement SSIS 

Qualifications 

• Bachelor’s degree in computer science or related field. 
• 6-9 years of experience in software development. 
• Proven leadership experience in leading ETL teams. 
• Knowledge of software development methodologies such as Agile or Scrum. 
• Ability to mentor and train junior team members. 

Greeting from DevCare Solutions!!!

Kindly Check the Roles and Responsibilities of US IT Recruiter

• Responsible for handling IT requirements from US based clients.

• Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

• Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

• Must be having capability to work with a team or individually.

• Maintain close contact with candidates/Vendors/ recruiters/offshore team.

• Publish progress report to management every week.

About us:

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Name of the company: DevCare Solutions

Year of establishment: April 19th, 2005

Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210

It's Complete US Shift – Onsite

Shift Timing will be 7.00pm to 4.00am IST

Cab: Pick and Drop Available

Dinner will provided in the company

Mandatory Document : Form16 & ITR Acknowledgement copy Need To submit to the company

www.devcare..com

Location: Remote

Type: Internship

Compensation: Negotiable based on portfolio and experience

Application : https://forms.gle/5Vn7YXzyXx9muoEZA

About Us:

We are a team of IIT Bombay and IIT Kanpur graduates with over 10 years of experience in building SaaS products. Our software product is used by finance and accounting professionals. We are looking for a self-motivated, passionate content writer who understands SEO and is a fast learner. This role offers the chance to drive web traffic through SEO, content, and analytics.

Roles and Responsibilities:

• Deliver two high-quality, well-researched blogs daily
• Brainstorm and ideate topics based on keyword research, competitive analysis, and emerging trends.
• Conduct in-depth research to produce informative and engaging content.
• Develop an understanding of the target audience.
• Implement SEO best practices to optimize content for search engines.
• Use analytics tools to measure content effectiveness and adjust strategies.

Requirements:

• Previous experience in B2B SaaS writing.
• Proficiency in verbal and written English.
• Strong research and analytical skills.
• Curiosity, self-motivation, and willingness to invest time in high-quality research.
• Ability to perform in high-pressure situations and meet deadlines.
• Ability to work independently and take ownership of tasks.

What We Offer:

• Opportunities for professional growth.
• Mentorship from experienced professionals in the SaaS industry.
• Flexible remote work environment.
• A key role in driving our content strategy and increasing web traffic.

Job Title:                   Jr. Flutter Developer

Job Type:                  Full-time

No : of positions :      1

Description

We are seeking for Junior level Flutter Developers at The One World to be responsible for Mobile Application Development. In this position, the successful candidate will design and implement complex IT solutions that is in line with the enterprise architecture roadmap.. Will deliver well designed quality software in a fast-paced agile environment. Will work on a scrum team from all disciplines to ensure successful delivery of solutions that add value to the products and achieve business objectives.

Responsibilities:

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Proficiency in state management techniques using GetX & BLOC
• Expertise in GraphQL APIs
• Translate and Build the designs and Wireframes into high quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer facing representatives about software system design and maintenance.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

Basic Qualifications:

• Bachelor's degree
• 3-4years of experience building cross platform mobile apps for Android, IOS and Web.

Preferred Qualifications:

• Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also mange states in an optimized mannner.
• Native Android and IOS : To build custom Flutter Packages.
• Firebase : Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• FIGMA : Should know how to use Figma/Adobe XD to use the design file and use it to build the app.
• Git : To manage and collaborate in different projects with the rest of the team.

• Develop and manage apps on React Native platform
• Analyse, code, debug, test, document & deploy applications
• Provide technical leadership and upgrade architecture design and solution to accommodate future expansion
• Ensure quality control processes are successfully employed.
• Experience in React-Native based app development is a must
• Experience in Mobile app development (Cross platform apps)
• Must have published at least 1 major React-Native app
• Knowledge of service workers implementation for Progressive Web Application (PWA)
• Demonstrated ability with HTML5, CSS3, Bootstrap, jQuery, and other JS frameworks React JS
• Development experience of UI (layouts, animations, etc.)
• Good understanding of Design and Architecture Patterns
• Understanding of iOS and Android Code signing process and deployment model
• Understanding of Unit Testing, Debugging Methodology used in React Native Apps
• Understanding on integration of native modules with React Native code
• Experience with caching and scaling techniques