Customer Service Representative

About Rekart.io

Rekart.io is a leading subscription and delivery management platform, empowering businesses in milk, tiffin, meal, and water delivery industries to streamline their operations. With our robust, secure, and customizable solution, we’re trusted globally to automate processes, enhance customer experiences, and drive business growth. Join us in transforming the subscription economy!

Job Overview

We are seeking a passionate and results-driven Digital Marketing Specialist to own the positioning, messaging, and go-to-market strategies for Rekart.io. In this role, you will bridge the gap between our product and our audience, driving demand generation, managing digital campaigns, and crafting compelling content that highlights the value of Rekart.io’s features.

The ideal candidate will have a deep understanding of digital marketing, SaaS products, and subscription-based industries, with the ability to create impactful campaigns that resonate with our target audience.

Key Responsibilities

Strategic Product Positioning

• Define and articulate Rekart.io’s value proposition for target industries (milk, tiffin, meal, and water delivery).
• Craft compelling messaging and positioning that highlights Rekart.io’s global reach, customization, and reliability.
• Collaborate with product and sales teams to refine user personas and identify market needs.

Go-To-Market (GTM) Strategy

• Develop and execute go-to-market strategies for product features and updates.
• Plan and manage product launches, ensuring alignment across marketing, product, and sales teams.
• Analyze market trends and competitor strategies to identify opportunities for differentiation.

Content Marketing

• Create high-quality, SEO-optimized content including blogs, whitepapers, case studies, and website copy.
• Partner with designers to develop visual assets that support product positioning (e.g., infographics, videos).

Demand Generation and Digital Campaigns

• Lead demand generation efforts through PPC campaigns, email marketing, webinars, and social media.
• Manage and optimize paid advertising campaigns (Google Ads, LinkedIn, etc.) to drive qualified leads.
• Track campaign performance and report on ROI, making data-driven recommendations.

Customer and Market Insights

• Conduct customer interviews and surveys to understand pain points and requirements.
• Gather and analyze feedback from customers, sales, and support to refine product messaging.

Collaboration and Enablement

• Equip the sales team with product collateral, presentations, and messaging frameworks.
• Partner with product teams to influence the roadmap based on customer insights and market demand.

Qualifications

Required

• Bachelor’s degree in Marketing, Business, or related field.
• 2+ years of experience in product marketing, digital marketing, or related roles, preferably in B2B SaaS.
• Proven experience crafting positioning and go-to-market strategies.
• Expertise in managing PPC campaigns, demand generation, and content creation.
• Strong analytical skills and experience with tools like Google Analytics, HubSpot, and CRM platforms.
• Excellent written and verbal communication skills with a focus on storytelling.

Preferred

• Experience in subscription-based or delivery-oriented industries.
• Familiarity with Rekart.io’s target markets (milk, tiffin, food delivery or water delivery).

Why Join Rekart.io?

• Be part of a fast-growing company revolutionizing the delivery industry.
• Drive high-impact marketing initiatives that directly shape our growth.
• Work with a collaborative team and an innovative, market-leading product.
• Competitive salary, benefits, and remote work flexibility.

Software Engineer/ Associate Software Engineer Full stack/ Java track/ UI/ Android

Skills required: -

• Strong knowhow of data-structures and algorithms. -

• Strong core server-side technologies experience (Java/ other) and / or having any of front end/UI skills (Angular, JS, HTML).
  Knowledge of Android is a huge plus. -

• Strong understanding of OO/ design and good software development practices. 

• Strong database skills and good knowhow of databases. -

• Exposure to configuration management, testing, deployment. -

• Hands on development across technologies.

• Exp - 2-4 years
  B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute.

   

Alternately: -

• Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills. 

• Understanding of nodeJS, server-side technologies, exposure to databases. 

• Deep knowhow of data structures, algorithms. -

• Hands on development across technologies.

• Exp- 2-4yrs

• Grad- B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute

• Technical Guidance: You will provide technical leadership to a team of excellent software engineers; this requires that you have the technical depth to make complex design decisions and the hands-on ability to lead by example.
• Execution and Delivery: You will be expected to instill and follow good software development practices and ensure timely delivery of high-quality products. You should be familiar with agile practices as well as be able to adapt these to the needs of the business, with a constant focus on product quality.
• Team management : You will be responsible for hiring and mentoring your team; helping individuals grow in their careers, having constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.

• Technical depth: You have the strong technical competence required to gain credibility. Ability to architect, design and code yourself. Technical experience in building and operating web-based applications. Deep understanding of all layers of the web-stack work (from the client interface to the database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons.
• Execution ability: Focus on delivering products in a timely manner with high quality. Familiarity with multiple software development practices and tools, and the proven ability to adapt, champion and institute good practices and tools.
• You must have a degree in Computer Science or a related field. Strong understanding of object- oriented programming, concurrency and fundamentals of computer-science.
• Total of 9+ years’ experience building cutting edge products. Deep experience in building very large scale applications and 2 + years’ experience in team management.
• Strong problem solving skills, data structures and algorithms.

                                 Job Description for IOS Developer:-

- We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers.

- Your primary focus will be the development of iOS applications and their integration with back-end services.

- You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Responsibilities :

- Design and build applications for the iOS platform

- Ensure the performance, quality, and responsiveness of applications

- Collaborate with a team to define, design, and ship new features

- Identify and correct bottlenecks and fix bugs

- Help maintain code quality, organization, and automatization

Skills :

- Proficient with Objective-C or Swift (depending on project requirements), and Cocoa Touch

- Experience with iOS frameworks such as Core Data, Core Animation, etc.

- Experience with offline storage, threading, and performance tuning

- Familiarity with Restful APIs to connect iOS applications to back-end services

- Knowledge of other web technologies and UI/UX standards

- Understanding of Apple's design principles and interface guidelines

- Knowledge of low-level C-based libraries is preferred

- Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

- Familiarity with continuous integration.

If you are an analytical problem solver with a strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you!

We are looking for a Web Developer to join our award-winning, talented team, building the next generation automated drone applications for our global customers.

As a front-end developer, you will implement a complete user interface in the form of a web app. A thorough understanding of all of the components of FlytBase platform and infrastructure is required. You will need to take ownership of your projects, which involves detailing requirements after discussion with the Product Owner, building user interfaces, developing and maintaining web apps with a focus on user experience. 

We offer an outstanding team environment, flexible working hours, and various opportunities to advance your career. We are looking for a long-term relationship and committed individuals to join our team. This position is based out of our development centre in Pune, India.

Responsibilities

• Work as part of a team developing applications and services using Agile development methods
• Contribute to team and organizational improvements in process and infrastructure
• Effectively use tools and ingenuity to identify and fix defects before they become a problem
• Creating self-contained, reusable, and testable modules and components
• Learn about the domain and competitors to propose new drone apps as well as improvement for existing apps
• Collaborate on projects with a closely knit team

As a Front End Developer

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested and documented TypeScript/JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the backend developers, and yourself
• Cooperating with the back-end developer in the process of building the RESTful APIs
• Make design and technical decisions for Angular projects.
• Communicating with external web services
• Develop and maintain web apps using our FlytAPIs

As a Back End Developer

• Integration of user-facing elements developed by front-end developers with server side logic
• Design and implementation of low-latency, high-availability, and high-performance applications
• Implementation of security and data protection
• Writing reusable, testable, and efficient code

Skills/Experience

• 1-4 yr experience as an Angular 2+ or React or Ionic Developer.
• Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing cross-browser compatible code.
• Knowledge of NodeJS frameworks such as ExpressJS etc.
• Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
• Good understanding of HTML Dom manipulation Techniques
• User authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Proficiency working with source control (git) / versioning systems, continuous integration in an agile development setup
• Strong analytical skills and problem solving aptitude
• Attention to details
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Good to Have

• Understanding of how to deploy Mean stack applications in AWS/Azure deployment environment, considering security, reliability, etc.
• Knowledge of other python-based server side frameworks such as Flask or Django.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.