Test Automation Engineer

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Good Convincing Skills.
• Good communication and interpersonal skills interactive communication.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
• Proficiency in English is Mandatory.

About the role:

We are a team of talented independent game developers building the future of indie games. We are a fully remote team working on a wide range of genres and platforms. https://www.hopscotchgames.org/

We are looking for an experienced game developer and designer for a new suite of 2D/3D mobile video games. You should be able to lead both the technical and design effort for the creation of a game concept. You should be very skilled with Unity3D and C#. You should also

have the ability to generate and refine fun game mechanics that fit the company’s

product requirements.

You’ll be joining a fast-paced and dynamic game studio where you will have the opportunity

to expand your knowledge

to develop games across a wide variety of genres. You’ll be working closely with game development veterans who have shipped award winning games.

Key responsibilities:

• Code and develop new & existing games and features such as gameplay, APIs, prototypes, implementation of SDKs, etc.
• Inspire technical solutions while spearheading multiple 2D/3D games.
• Review code and design decisions with teammates and propose changes and improvements to promote scalable, reliable and maintainable technologies for our 2D/3D gaming platforms.
• Provide feedback to help shape the final product of our games in terms of gameplay and user experience.
• Monitor the technical performance of 2D/3D games including server code performance, server-client communication issues, bugs, and crashes.
• Demonstrated ability to work well with Art, Marketing, Production, and Engineering staff to efficiently deliver the best games while meeting the goals and requirements of each of those teams.
• Ability to generate and refine fun filled
• 2D/3D game mechanics and themes.
• Commitment to quality on time execution.
• Strong written and verbal English communication skills.
• Write clear and concise game design documents.
• Drive prototyping, mechanics, pacing, tuning, tutorial, usability, level ramp, story, meta-structure, aesthetics, and creative vision of projects assigned to you.
• Use a metrics-driven approach to game design, learning from users, as you drive retention, virality and monetization into the game’s design.

Does this sound like you?

Must-haves:

• A degree or certification in computer science or a related field preferred
• 3+ years of experience working as 2D/3D Game Developer and/or Designer
• Enjoys working on all types of game designs
• Create and articulate innovative design concepts and game flow
• Strong understanding of player experience and design fundamentals

About the Role

Dremio’s SREs ensure that our internal and externally visible services have reliability and uptime appropriate to users' needs and a fast rate of improvement. You will be joining a newly formed team that will spearhead our efforts to launch a cloud service. This is an opportunity to join a very fast growth startup and help build a cloud service from the ground up.

Responsibilities and Ownership

• Ability to debug and optimize code and automate routine tasks.
• Evangelize and advocate for reliability practices across our organization.
• Collaborate with other Engineering teams to support services before they go live through activities such as system design consulting, developing software platforms and frameworks, monitoring/alerting, capacity planning and launch reviews.
• Analyze and optimize our core product by developing and implementing reliability and performance practices.
• Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
• Be on-call for services that the SRE team owns.
• Practice sustainable incident response and blameless postmortems.

Qualifications

• 6+ years of relevant experience in the following areas: SRE, DevOps, Cloud Operations, Systems Engineering, or Software Engineering.
• Excellent command of cloud services on AWS/GCP/Azure, Kubernetes and CI/CD pipelines.
• Have moderate-advanced experience in Java, C, C++, Python, Go or other object-oriented programming languages.
• You are Interested in designing, analyzing and troubleshooting large-scale distributed systems.
• You have a systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• You have a great ability to debug and optimize code and automate routine tasks.
• You have a solid background in software development and architecting resilient and reliable applications.

What you will be working on?

You'll be a part of the core team and will be working with the founders in building and iterating upon the core product.

How you can grow with us?

• Will be working on the bleeding edge technologies of IoT which are not usually accessible to software engineers.

• Will get exposure to IoT Hardware and Industrial Infrastructure.

• Will get to deliver on-time, quality software in the challenging domains of Energy/IoT/Automation.
  
  

We appreciate the following traits!

• Will be dealing with the web app, mobile app, frontend, backend, etc. So, you need to be flexible in getting the work done.

• Need not be proficient in all of these but you can trump any of this by being a quick learner and a hard worker.

• Should be familiar with the transition from the development phase to the deployment phase.

• Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments
• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed

• 1-2 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Please upload a screen shot of your typing test results as part of your cover letter.