Customer Service - Import

Mandatory Skill:

1. Proven experience in Sales operations in FMCG industry
2. Excellent analytical and problem-solving abilities.
3. Proficient in SAP, Excel and MIS Reports
4. Good Customer Relation skills and Operational Analysis

Roles and Responsibilities:

• Manage shortage, damage, returns, expiry, and quality-related claims PAN India, ensuring accurate and timely resolution.
• Process customer claims related to shortages, damages, expiries, and quality concerns.
• Monitor returns/destruction process of return/expired goods effectively.
• Develop and implement streamlined claim procedures to increase efficiency and reduce costs.
• Create and maintain reports in Ms. Excel to support operational decisions.
• Conduct regular checks and audits to identify and address issues.
• Ensure inventory accuracy of channel partners/warehouse by periodic audits & cycle counts.
• Analyze existing operational processes and identify areas for improvement.
• Ability to work independently and manage multiple tasks effectively.

Position Overview:

We are seeking an experienced Production Planner/Scheduler to join the Client’s operations team in India. This role is critical in ensuring seamless production planning, scheduling, and order lifecycle management—from initiation to shipping. The ideal candidate will have a strong background in demand planning, forecasting, and MRP systems, with the ability to thrive in a fast-paced manufacturing/assembly environment.

Key Responsibilities

 Issue and track work orders for assigned product lines based on MRP analysis and demand.

 Organize and schedule all work orders and sales orders for the production floor.

 Manage the master production schedule to align with customer deadlines and maintain sufficient stock levels.

 Collaborate with Customer Service Representatives (CSR) to expedite orders, resolve issues, and provide order status updates.

 Analyze backorder reports, adjust schedules, and take corrective actions to minimize delays.

 Communicate all production schedule changes to relevant stakeholders and floor staff.

 Resolve allocation issues preventing picklist generation and ensure accuracy of order execution.

 Support execution of Engineering Change Requests (ECRs), re work, and special order processes.

 Work closely with procurement/buyers to prioritize materials and ensure smooth production flow.

Qualifications & Skills

 Education: Bachelor’s degree (preferred in Supply Chain, Operations, Engineering, or related field). Associate’s degree with strong experience will be considered.

 Experience: Minimum 3–5 years in production planning/scheduling within manufacturing or light assembly industries.

 Hands-on experience with MRP-based Planning Systems (Infor M3 preferred).

 Strong knowledge of forecasting and demand planning systems.

 Advanced proficiency in MS Office Suite (Excel, Word, Outlook).

 Highly detail-oriented with strong organizational and time management skills.

 Effective communicator with the ability to coordinate across teams and levels of the organization.

 Capable of multitasking, problem-solving, and working under pressure to meet deadlines.

What We Offer

 Opportunity to work with a global industry leader in eyewear and eye care solutions.

 Exposure to international best practices in production planning and scheduling.

 A collaborative and innovation-driven work environment.

 Competitive compensation and benefits aligned with the Indian job market.

Position: Logistics Specialist

Experience: 8 - 12 years in logistics and warehouse

Work location: Chennai

• You will be responsible for the inventory management, warehousing and logistics activities associated with the distribution.
• Coordinate end to end Warehouse Operations Inbound, Outbound ,Transportation and 3PL operations
  Drive efficient processes to enhance warehouse operations
• Controls inventory levels by conducting physical counts; reconciling with data storage system
• Experience with SAP order to cash process.(MM&SD Module) Excellent spreadsheet modeling skills required.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation, and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1. Job ID                        -EMSM0120
2. Primary skill            : Sourcing Manager & Procurement
3. Secondary skill        : ERP System (ideally Oracle and/or SAP S/4HANA)

                                      Focus in Operations, Supply Chain, or related experience

1. Years of Experience : 1-8 Years
2. Location                    : Hyderabad (WFO)
3. Position                   1

NP- Immediate-15 days

Job Description:

Senior Sourcing Manager:

• 8+ years directly applicable Supply Chain experience
• Possess a working knowledge of manufacturing principles, particularly in the technology industry
• Working knowledge of Quality Principles, Continuous Improvement and Process Implementation (DMAIC, Lean Mfg, Kaizen)
• Experience with contract management, project management, and supplier relationship management
• Proven experience with detailed data analysis leading to strategic sourcing recommendations and decisions.
• Strategic Sourcing skills: SOW Development, Request for Quote/Proposal/Information, Total Cost of Ownership analysis and Supplier Relationship Management
• Experience with negotiating supplier agreements and knowledge of Terms & Conditions
• Self-starter with the ability to adapt, improve processes, and find solutions.
• Must have excellent communication skills, including verbal, written, and presentation skills including the ability to influence all levels of internal stakeholders.
• Experience in an R&D setting with highly technical products and and ability to engage /manage a complex engineering-centric effort from concept to delivery
• Required: M/S Office and Major ERP System (ideally Oracle and/or SAP S/4HANA), including Web-Based Supplier Interface
• Preferred: Experience with cloud P2P applications such as Coupa and/or SAP Ariba and/or Icertis Contract Lifecycle Management (CLM)
• Bachelor’s Degree with focus in Operations, Supply Chain, or related experience
• Ability to travel up to 40%

Systems Access Needed

• Tableau
• Oracle/SAP (required)
• Ariba/Coupa (preferred)
• Contract Lifecycle Management (CLM) platform experience (preferred)
• Agile PLM

Time Zone

• TBD; likely IST w/ partial EST crossover

Reporting To

• TBD; likely Duluth Procurement

Current Open Req Number

• N/A

Job Title:  Business Systems Analyst – Oracle EBS and Fusion Cloud

Job Description

As Oracle BSA, you will be part of a team responsible for building and supporting the key design solutions, Interfaces, and day to day activities. You will work alongside Solution Architects and Technical team to design/build/support the existing Oracle EBS system.

Key Responsibilities

• Work in a cross functional team environment to provide functional application support for the Oracle EBS application.
• Build effective working relationships with all stakeholders. Execute against agreed-upon commitments to deliver success.
• Support data driven decision-making.
• Deploy the objects to Dev, SIT & UAT environments in the projects.
• Analyze and fix any issues coming out of testing in SIT and business Testing in UAT in the implementation projects.
• Work collaboratively with team members to design a solution that will meet business requirements and fulfill user requirements.

Experience & Skills

• Have strong functional and analytical skills on problem solving and suggest solutions.
• Working functional knowledge on Oracle Procure to Pay, Inventory and WMS modules.
• Should have ability to work independently on Project deliverables.
• 5-10 years of experience in implementation and support of procurement systems.
• Experience in end-to-end solution design in Procure to Pay and Inventory modules.