Graphic Designer

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.

About the company:

Gigmo Solutions is a fast growing tech. startup with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers.

With our engineers spread out in 10+ countries across 4 continents, Gigmos is uniquely poised to fundamentally change the technical customers support industry.

Role - Python Developer

Experience 3+ Years

Work Location – Gurugram (Haryana)

Responsibilities

• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Integration of user-facing elements developed by front-end developers with server-side logic
• Developing RESTful APIs
• Implementation of security and data protection
• Integration of data storage solutions ( Postgresql,Mysql )
• Design, develop, and maintain web scraping scripts using Python.
• Use web scraping libraries like Beautiful Soup, Scrapy, Selenium and other scraping tools to extract data from websites.

Skills And Qualifications

• Expert in Python, with knowledge of Python web frameworks (Django, Flask, Fast API)
• Familiarity with some ORM libraries -SQL Alchemy /Tortoise
• Able to integrate multiple data sources and databases into one system.
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of REST APIs.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills.
• Proficient understanding of code versioning tools ( Git )
• Familiarity with real-time databases ( PostgreSQL, MySQL )
• Must have worked in the field for at least 3+ years.
• Requires a bachelor's degree in computer science, Software Engineering or a related field from a good Institute (Tier-1, Tier -2 Colleges)
• Experience with Python development and web scraping techniques.

CTC: As per Industry Standards.

Job Description

1. TREND MICRO /SYMANTEC  Anti-Virus Security Management tDLP MANAGEMENT
2. MONITORING END POINTS AND DAILY UPDATE TOBE PUSHED THROUGH SERVER AV CONSOLE
3. RCA for non-updating of end points and remote resolution.
4. Interacting with OEM to fix.
5. SQL Data base  Troubleshooting/Restoring Database.
6. Automated the process of vulnerability management and policy compliance across the enterprise; provide network discovery and mapping, asset prioritization,
7. Good  speak and write English Communication
8. Able to work shift basis

• Develop Magento extensions based on requirements given
• Customize 3rd party Magento extensions
• Diagnose and fix bugs in Magento websites
• Customize Magento functionalities by following Magento standards
• Optimize speed of Magento by identifying and fixing bottlenecks

• Proficient in Object-Oriented PHP, MVC, Javascript, jQuery, prototype, SQL, HTML, and CSS
• Extensive in developing Magento extensions and themes
• Deep understanding of the Magento architecture and data flow
• Thorough understanding of Magento concepts of Layouts, Blocks, Models, Controllers, Helpers, Observers, etc
• Understands the ORM concepts and database structure of Magento
• Knows how to extend Magento functionalities including REST APIs
• Understands the performance bottlenecks of Magento and the ability to write optimized code
• Knowledge in Magento 2 is an added advantage
• Knowledge in Linux environments
• Good knowledge in GIT concepts and operations
• Knows how to consume 3rd party RESTful services
• Magento Developer Certification is an added advantage