Customer Care Executive

Job Title: Performance Marketing Manager (Software Development Industry)

Company: 75WAY Technologies Pvt. Ltd.

Location: Mohali Phase 8B

Experience: 4+ Years

Industry: IT Services / Software Development

Job Overview:

We are looking for an experienced Senior PPC Specialist with a strong background in running paid marketing campaigns for Software Development companies. The candidate should have hands-on experience in generating quality leads for Web Development, Mobile App Development, AI/ML, SaaS, and other IT services through Google Ads, LinkedIn Ads, Meta Ads, and other paid platforms.

Key Responsibilities:

• Plan, execute, and optimize PPC campaigns across Google Ads, LinkedIn, Meta, and other paid channels
• Generate B2B leads for software development services
• Manage campaigns for Web, Mobile App, AI/ML, SaaS, and IT solutions
• Perform keyword research, competitor analysis, and audience targeting
• Monitor campaign performance, CTR, CPC, CPA, ROAS, and conversions
• Create and optimize landing page strategies for lead generation
• Manage remarketing and retargeting campaigns
• Prepare performance reports and suggest growth strategies
• Coordinate with the sales and design teams for campaign execution
• Handle budget planning and campaign scaling

Job Summary:

We are looking for a highly skilled and experienced Data Engineer with deep expertise in Airflow, dbt, Python, and Snowflake. The ideal candidate will be responsible for designing, building, and managing scalable data pipelines and transformation frameworks to enable robust data workflows across the organization.

Key Responsibilities:

• Design and implement scalable ETL/ELT pipelines using Apache Airflow for orchestration.
• Develop modular and maintainable data transformation models using dbt.
• Write high-performance data processing scripts and automation using Python.
• Build and maintain data models and pipelines on Snowflake.
• Collaborate with data analysts, data scientists, and business teams to deliver clean, reliable, and timely data.
• Monitor and optimize pipeline performance and troubleshoot issues proactively.
• Follow best practices in version control, testing, and CI/CD for data projects.

Must-Have Skills:

• Strong hands-on experience with Apache Airflow for scheduling and orchestrating data workflows.
• Proficiency in dbt (data build tool) for building scalable and testable data models.
• Expert-level skills in Python for data processing and automation.
• Solid experience with Snowflake, including SQL performance tuning, data modeling, and warehouse management.
• Strong understanding of data engineering best practices including modularity, testing, and deployment.

Good to Have:

• Experience working with cloud platforms (AWS/GCP/Azure).
• Familiarity with CI/CD pipelines for data (e.g., GitHub Actions, GitLab CI).
• Exposure to modern data stack tools (e.g., Fivetran, Stitch, Looker).
• Knowledge of data security and governance best practices.

Note : One face-to-face (F2F) round is mandatory, and as per the process, you will need to visit the office for this.

Job Title: Product Manager 2

Role Overview

We are looking for a driven and analytical Product Manager to own end-to-end product

initiatives across our fintech ecosystem. You will work closely with Engineering, Growth, Risk,

and Operations teams to build scalable, customer-centric solutions that drive measurable

business impact.

Key Responsibilities

• Own the product lifecycle from problem discovery → PRD → launch → iteration
• Write clear and structured PRDs, user stories, and acceptance criteria
• Collaborate cross-functionally with Engineering, Design, Growth, Risk, and Business
• teams
• Define product roadmaps and prioritize based on impact and feasibility
• Analyze product performance, funnels, and user behavior using data
• Drive experimentation, A/B testing, and continuous optimization
• Translate business goals into scalable product solutions

Required Skills & Qualifications

• 3–7 years of Product Management experience (preferably in fintech/startup environments)
• Strong analytical skills with hands-on experience in SQL and Excel/Google Sheets
• Experience working in Agile environments with engineering teams
• Ability to think structurally and solve complex product problems
• Strong stakeholder management and communication skills
• Working understanding of APIs, integrations, and system workflows
• Comfort using AI tools to enhance productivity, documentation, research, and product discovery
• Basic understanding of prompt structuring to improve research, analysis, and workflow efficiency

Roles and Responsibilities

· Supports customers by providing helpful information,

· Overseeing the customer service process.

· Resolving customer complaints brought to your attention.

· Answering questions, and responding to complaints.

· Maintaining a pleasant work environment for your team

· Conducting quality assurance surveys with customers and providing 

feedback to the staff.

· Possessing excellent product knowledge to enhance customer suppor

· Handling Customer concerns and complaints in a timely manner

· Informing Customers of upcoming promotions, offers, updates and 

much more

· Courier Tracking, contacting courier people, give a feedback to 

customer

· Semi Voice process

Requirement:

• The knowledge of PHP. ...
• Laravel experience. ...
• A strong command of HTML, Java, and CSS.
• The understanding of PM frameworks – Agile, Scrum, Waterfall, etc.
• Working experience of handling APIs; knowledge of RESTful or SOAP.
• Solid understanding of OOP and model view controller (MVC).

Responsibilities:

• To create new Exclusive Distributor
• Research & identify new market opportunities
• Maintain smooth relationship with the customer & be ready to fulfill their needs effectively.
• Setting new goals & new strategies to run the business & revenue growth.
• Arrange business meetings with prospective clients
• Promote the company’s products/services

Requirements:

• Bachelor’s Degree preferred
• Experience required at least 1-2 years in related field
• Strong convincing power
• Representative skill with communication
• Self-motivated & the ability to be motivated by target

• Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments
• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed

• 1-2 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Please upload a screen shot of your typing test results as part of your cover letter.