Customer Care Executive

Role Summary

We are looking for a skilled Software Developer with 3+ years of experience to work on enterprise platforms in EdTech, HRMS, CRM, and Online Examination Systems. The role involves developing scalable web and mobile applications used by institutions and organizations.

Key Responsibilities

• Develop and maintain backend services using Node.js and PHP.

• Build and enhance mobile applications using React Native.

• Design and integrate REST APIs and third-party services.

• Work with databases (MySQL/PostgreSQL) for performance-driven applications.

• Collaborate with product, QA, and implementation teams for feature delivery.

• Troubleshoot, optimize, and ensure secure, high-performance systems.

Required Skills

• Strong experience in Node.js, PHP, and React Native.

• Good knowledge of JavaScript, API development, and database design.

• Experience with Git, version control, and deployment processes.

• Understanding of SaaS-based applications and modular architecture.

Preferred

• Experience in ERP, HRMS, CRM, or Education/Examination platforms.

• Familiarity with cloud environments and scalable deployments.

Qualification: B.Tech / MCA / BCA / Equivalent

Apply: Share your resume with project details and current CTC.

We are offering a structured unpaid Digital Marketing Internship for individuals who want real, hands-on experience instead of just theory. This program is designed for students and beginners who are serious about learning, executing, and building a practical skill set.

This is not a stipend-based role. The focus is learning, implementation, and measurable improvement.

What You Will Learn & Work On

During the internship, you will receive guided learning materials and direct mentorship while working on real tasks, including:

• Social media content planning and scheduling
• Basic graphic content coordination (Canva or similar tools)
• SEO fundamentals (keyword research, on-page basics)
• Content writing for blogs and social platforms
• Market and competitor research
• Performance tracking and basic analytics reporting
• Campaign planning fundamentals

You will not just “observe.” You will execute.

What We Provide

• Structured learning resources
• Practical assignments and live project exposure
• Regular mentorship and performance feedback
• Skill development roadmap
• Internship Completion Certificate (based on performance and discipline)

What We Expect

• Consistency and discipline
• Willingness to learn and take feedback
• Meeting deadlines without excuses
• Basic understanding of social media platforms
• Stable internet and working system

This opportunity is for candidates who value growth and experience over short-term compensation.

Important Note

This is a completely unpaid internship. There is no stipend. If your priority is immediate financial compensation, this role is not suitable for you.

If your priority is learning, execution, and building practical digital marketing skills, then this can be a strong starting point.

Key Responsibilities:

• Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
• Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
• Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
• Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
• Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
• Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
• Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
• Manage escalations and ensure timely and effective resolution of complex customer issues.
• Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.

Responsibilities

• Develop new user-facing features using React.js and RESTful APIs using Node.js and MongoDB
• Build reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Collaborate with team members, e.g designer, product and other stakeholders to ensure quality in product.
• Ensure the technical feasibility of UI/UX designs
• Manage and maintain cloud infrastructure on AWS

Qualifications

• At least 3-6 years of experience in MERN stack
• Proficiency with React.js, Node.js, MongoDB, and Express.js
• Familiarity with AWS services such as EC2, S3, and RDS, SQS, Lambda
• Understanding of RESTful API design principles
• Understanding of Agile software development methodologies
• Strong problem-solving and analytical skills

Job description:

Core PHP (Knowledge of functions, Methods, PHP OOPS Concept, Ajax, MySQL, Jquery), Javascript, Basic knowledge of HTML, CSS, MVC Structure 

Knowledge about socket

About the role

We are looking for experienced developers, who have the aspirations and appetite in working in a start-up environment, and with relevant industry experience to make a significant contribution to our Digilytics^TM platform and solutions. 

Responsibilities

• Implementing High quality applications using front end technologies like Angular JS or Angular latest versions.
• Wherever possible take part in backend implementation.
• Suggest better and suitable alternative technologies and frameworks.
• Interacting with clients and gathering and documenting business requirements and solution designs to a high degree
• Recruiting and managing other personnel as relevant and achieving a high performance for self and the team
• Ensuring that clients are satisfied and do not have any negative feedback about the Company and the Executives provision of services
• Understand the Digilytics^TM vision and help in creating and maintaining a development roadmap
• Contribute to product development team and deliver product releases in a timely manner
• Ensure the quality of the product delivered
• Develop client-specific solutions using the product
• Liaise with multiple stakeholders and coordinate with our onshore and offshore entities

Expected and Desired Skills

• Strong programming skills and deep understanding of technical delivery
• Excellent understanding of analytical techniques and technology landscape
• Excellent problem-solving skills
• Good interpersonal skills and the ability to communicate ideas clearly at all levels
• Ability to work in unfamiliar business areas and to use your skills to create solutions
• Flexible approach to working environment and hours to meet the needs of the business and clients

Experience

• A start up mind set with proven experience working in both smaller and larger organisations having multicultural exposure
• Between 3-4 years of experience working closely with the relevant technologies, and developing world-class software and solutions

Education Background

• A Bachelors degree, or equivalent, preferably in Software Engineering and Computer Science

Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking mobile applications and websites using Flutter and Dart, BLOC pattern and Redux. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of Flutter, Dart, Room or Realm DB, BLOC pattern based development, Redux and RX Dart
2. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
3. You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
4. You are a smart and energetic talent from engineering and computer science background 
5. Based on the situations you can contribute individually or work with team and make work productive and fun
6. In terms of day to day work, for 2 years you should have done the following:
1. At least 2 to 3 live projects in Flutter or Native Android or iOS
2. Thorough understanding of Dart programming for mobile application development
3. Writing frontend code with SOLID principle
4. Unit testing of your code with Travis CLI
5. Collaborative development with BitBucket or GIT and handling of code merge conflicts
6. Documenting frontend code 
7. Knowledge of Android native and iOS native is a plus
8. Proficient in Linux,  and understanding of Ubuntu OS
9. Knowledge on Firebase or Firestore is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival