Customer Care Executive

Key Responsibilities:

• Develop and design Tableau dashboards to visualize key financial and sales metrics.

• Build sales performance dashboards, including revenue analysis, profitability trends, and forecasting.

• Ensure data accuracy and integrity by working with financial teams to validate reports.

• Optimize Tableau dashboards for performance and usability.

• Work independently to gather reporting requirements and deliver high-quality, interactive reports.

• Provide documentation and basic training to business users on how to interpret the reports.

Required Skills & Experience:

• Strong experience in developing Tableau reports, particularly in Finance and Accounting.

• Strong understanding of financial statements and accounting principles.

• Experience in working with sales, revenue, expense, and forecasting reports.

• Strong SQL skills for data extraction, transformation, and integration.

• Experience handling large financial datasets and ensuring data accuracy.

• Experience in implementing Row level security.

• Ability to work independently and deliver reports within deadlines.

• Strong communication skills to collaborate with finance and business teams.

Role Overview:

We are looking for a skilled Data Scientist with expertise in data analytics, machine learning, and AI to join our team. The ideal candidate will have a strong command of data tools, programming, and knowledge of LLMs and Generative AI, contributing to the growth and automation of our business processes.

Key Responsibilities:

1. Data Analysis & Visualization:

• Develop and manage data pipelines, ensuring data accuracy and integrity.
• Design and implement insightful dashboards using Power BI to help stakeholders make data-driven decisions.
• Extract and analyze complex data sets using SQL to generate actionable insights

2 Machine Learning & AI Models:

• Build and deploy machine learning models to optimize key business functions like discount management, lead qualification, and process automation.
• Apply Natural Language Processing (NLP) techniques for text extraction, analysis, and classification from customer documents.
• Implement and fine-tune Generative AI models and large language models (LLMs) for various business applications, including prompt engineering for automation tasks.

3 Automation & Innovation:

• Use AI to streamline document verification, data extraction, and customer interaction processes.
• Innovate and automate manual processes, creating AI-driven solutions for internal teams and customer-facing systems.
• Stay abreast of the latest advancements in machine learning, NLP, and generative AI, applying them to real-world business challenges.

Qualifications:

• Bachelor's or Master’s degree in Computer Science, Data Science, Statistics, or related field.
• 4-7 years of experience as a Data Scientist, with proficiency in Python, SQL, Power BI, and Excel.
• Expertise in building machine learning models and utilizing NLP techniques for text processing and automation.
• Experience in working with large language models (LLMs) and generative AI to create efficient and scalable solutions.
• Strong problem-solving skills, with the ability to work independently and in teams.
• Excellent communication skills, with the ability to present complex data in a simple, actionable way to non-technical stakeholders.

If you’re excited about leveraging data and AI to solve real-world problems, we’d love to have you on our team!

Job Designation:  Software Developer - Full Stack

Job Location:  Bangalore

• Understand and identify requirements
  
• Design
  
• Coding
  
• Unit Tests
  
• Documentation
• Must have 1-4 years of experience as Full Stack Developer

Location: Bangalore(Hybrid mode)

●3 to 6 years of experience in Testing software applications

●Thorough Understanding of - Test life cycle & Defect life cycle

●Ability to understand requirements thoroughly, design, develop, execute tests and ensure test coverage

●Strong command in any one of the programming languages

●Experience with any of 2 Open Source testing tools like Selenium , RestAssured, Appium.

●Ability to understand the test automation framework concepts, Contribute to the development of automation frameworks and authoring automated tests

●Ability to quickly learn new technologies in a dynamic environment

●Understanding of GIT or equivalent

Mandatory Requirements:

●Bachelors and/or master’s in computer science or equivalent

●Excellent computer fundamentals, analytical and problem-solving skills

●Exceptional testing skills. Provide good attention to details

●Strong communication and collaboration skills

About the Company

TestVagrant is a software test consulting company with the goal to help companies accelerate the time-to-market of a product/service by using intelligent test solutions. TestVagrant specializes in strategising QA by using frameworks and solutions which are innovative and next-generation thereby helping companies deliver high-quality software at a fast-track speed.

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

About LodgIQ

LodgIQ is led by a team of experienced hospitality technology experts, data scientists and product domain experts. Seed funded by Highgate Ventures, a venture capital platform focused on early stage technology investments in the hospitality industry and Trilantic Capital Partners, a global private equity firm, LodgIQ has made a significant investment in advanced machine learning platforms and data science.

Title : Data Scientist

• Apply Data Science and Machine Learning to a REAL-LIFE  problem  - “Predict Guest Arrivals and Determine Best Prices for Hotels”
• Apply advanced analytics in a BIG Data Environment – AWS, MongoDB, SKLearn
• Help scale up the product in a global offering across 100+  global markets

• Minimum 3 years of experience with advanced data analytic techniques, including data mining, machine learning, statistical analysis, and optimization.    Student projects are acceptable.
• At least 1 year of experience with Python / Numpy / Pandas / Scipy/ MatPlotLib / Scikit-Learn
•   Experience in working with massive data sets, including structured and unstructured with at least 1 prior engagement involving data gathering, data cleaning, data mining, and data visualization
•   Solid grasp over  optimization techniques
•   Master's  or PhD degree in Business Analytics.  Data science, Statistics or Mathematics
•   Ability to show a track record of solving large, complex problems

What you need to have:

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.