Creative Content Writer @ Zolvit

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Responsibilities

• Provide technology contributions in
• Working in an agile development environment
• Translating business requirements into low-level application design
• Application code development through a collaborative approach
• Doing Full-scale unit testing
• Applying test-driven and behaviour-driven development (TDD/BDD) QA concepts
• Applying continuous integration and continuous deployment (CI/CD) concepts

Soft Skills

• Should be able to contribute as an individual contributor
• Should be able to execute his/her responsibility independently
• Excellent problem-solving skills and attention to detail.
• Focus on self-planning activities
• Firm with communication skills

Mandatory Skills

• Java, Spring Boot, Python and relational / non-relational databases
• Container orchestration - Kubernetes, Docker
• Development experience in Linux environment
• Modern SDLC tooling (Maven, Git)
• Micro services design-oriented application development and deploying the same using Container orchestration in the cloud environment
• Understanding CI/CD pipeline & related system development environment

Nice-to-have Skills

• Front-end technologies (JavaScript, HTML5, CSS, Angular)

Position: SCM Head (leather, trims, hardware, and raffia)

Location: IMT Manesar

Experience: 10+ year in SCM in Bag manufacturing Industry

Salary: Negotiable

Industry: Fashion/ apparel/ leather

Education: Bachelors/Masters degree in Supply Chain Management, Logistics, or related field.

We are looking for a seasoned Supply Chain Manager with 10-15 years of experience. The ideal candidate will possess strong knowledge of leather, trims, hardware, and raffia. You will lead our supply chain team, developing and implementing strategies to optimize efficiency, reduce costs, and enhance overall supply chain resilience.

Key Responsibilities:

·        Develop and execute comprehensive supply chain strategies aligned with business revenue.

·        Lead and build a high-performing supply chain team.

·        Negotiate contracts and prices with suppliers.

·        Manage inventory levels, ensuring optimal stock levels and minimizing waste.

·        Implement and maintain robust supply chain processes and systems.

·        Identifying opportunities for cost savings and process improvements.

·        Collaborate with internal teams (production, procurement, logistics) to ensure seamless operations.

·        Ensure compliance with regulatory requirements and industry standards.

Requirements:

·        10-15 years of experience in Supply Chain Management, preferably in bag manufacturing or similar industries.

·        Strong knowledge of leather, trims, hardware, and raffia.

·        Proven leadership and team management skills.

·        Action-oriented approach with excellent problem-solving abilities.

·        Excellent communication, negotiation, and interpersonal skills.

·        Strong analytical and strategic thinking skills.

·        Ability to work under pressure and meet deadlines.

Certifications:

- APICS, CSCP, or similar certifications preferred.

Mail updated resume with current salary-

Email: jobs[at]glansolutions[dot]com

Satish: 8 8 5 1O1 8 1 6 2

Website: www.glansolutions.com

Click for more jobs- https://glansolutions.com/jobs.php

Google search: Glan Management Consultancy

Hi All,

Greetings from LMV Group!!

We are hiring for Business Development Executive for our company LMV IT Solutions Pvt. Ltd.

Candidate must have prior work Experience in Product (IT Software Sales).

Can able to generate revenue for the organization.

Should have Good Communication & presentation skills.

Job Location -Somajiguda Hyderabad.

Immediate joiners are preferred.

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment
• Design, develop, code, test and debug system software
• Review code and design
• Analyze and enhance efficiency, stability and scalability of system resources
• Integrate and validate new product designs
• Support software QA and optimize I/O performance

Job Responsibilities-

• Be in charge of running and managing the team on a daily basis
• Set performance targets for all associates in the team to meet up with overall process objectives
• Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
• Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
• Conduct regular reviews of all agents performance and organize training sessions for underperformers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Manage the daily team activities and operations
• Drive Team adherence and manage to schedule
• Managing Escalations (Internal & External)

Job Requirement-

• Excellent verbal and written English communication skills
• Must have handled a team size of minimum 5-10 people in his/her current role
• Should be comfortable with reports, dashboards & share insights from data to improve the process.
• Proficient in MS Office, Skype
• Experience in international KPO/BPO will be an added advantage
• Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
• Should ready to work in night shift
• Any degree required
• Should have minimum 1 to 2 years relevant experience

• Experience in developing apps using Reactjs with Redux, React hooks, react-router with Javascript ES6

• Developing new user-facing features using React.js

• Integrate APIs with frontend components using React.js

• Ensuring user experience determines design choices.

• Developing features to enhance the user experience.

• Striking a balance between functional and aesthetic design.

• Ensuring web design is optimized for smartphones.

• Building reusable code for future use.

• Optimizing web pages for maximum speed and scalability.

• Utilizing a variety of markup languages to write web pages.

• Maintaining brand consistency throughout the design.

• Degree in computer science or related field.

• Understanding of key design principles.

• Proficiency in React.js,HTML, CSS, JavaScript, and jQuery.

• Understanding of server-side CSS.

• Experience with graphic design applications such as Adobe Illustrator.

• Experience with responsive and adaptive design.

About CercleX:-

CercleX is a digital technology platform which is a leading https://cerclex.com/blog/waste-management-in-india/">waste management company in India  with an extended outlook of circularity through its various ventures into the field of sustainability.

We have received FICCI Impactful Cleantech Startup Award, MeitY Emerging Startup Award, TVS Capital Budding Nxt Gen Entrepreneur Award, and many more for our digital solutions enabling transactions between waste generators, and aggregators, processors, and bringing in complete transparency, traceability to the waste ecosystem.

https://play.google.com/store/apps/details?id=com.scrapmarketCCX">Cercle X ScrapMarket is an app that helps you buy and sell scrap by connecting 100% verified buyers and sellers of scrap across India. CercleX helps brands to accomplish their sustainability targets with https://cerclex.com/extended-producer-responsibility/">Extended Producer responsibility and research solid waste managemet on the environment to ensure the environment is eco-free.