Content Writer

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Key Responsibilities:

· Lead the design and implementation of scalable infrastructure using IaC principles.

· Develop and manage configuration management tools primarily with Chef.

· Write and maintain automation scripts in Python to streamline infrastructure tasks.

· Build, manage, and version infrastructure using Terraform.

· Collaborate with cloud architects and DevOps teams to ensure highly available, secure, and scalable systems.

· Provide guidance and mentorship to junior engineers.

· Monitor infrastructure performance and provide optimization recommendations.

· Ensure compliance with best practices for security, governance, and automation.

· Maintain and improve CI/CD pipelines with infrastructure integration.

· Support incident management, troubleshooting, and root cause analysis for infrastructure issues.

Required Skills & Experience:

· Strong hands-on experience in:

o Chef (Cookbooks, Recipes, Automation)

o Python (Scripting, automation tasks, REST APIs)

o Terraform (Modules, state management, deployments)

· Experience in AWS services (EC2, VPC, IAM, S3, etc.)

· Familiarity with Windows administration and automation.

· Solid understanding of CI/CD processes, infrastructure lifecycle, and Git-based workflow

We are seeking a dynamic and results-driven Food Service Sales Lead – HORECA to grow our presence across the hotel, restaurant, café, and catering segments. This role focuses on driving revenue growth, building long-term partnerships, and expanding our footprint within the hospitality and food service ecosystem. The ideal candidate brings strong industry relationships, strategic selling expertise, and a proven ability to deliver against ambitious sales targets.

Key Responsibilities :

• Identify, onboard, and develop new HORECA and food service customers, including hotels, restaurants, cafés, and institutional caterers.
• Grow volume, revenue, and profitability across assigned food service accounts through data-driven and consultative selling approaches.
• Lead new account acquisition initiatives to strengthen market penetration.
• Execute local and national trade marketing programs to enhance brand visibility and performance.
• Assess market opportunities and translate them into sustainable sales growth and new business wins.
• Manage pricing, contracts, and commercial terms to ensure alignment with quality, cost, and service benchmarks.
• Review, approve, and optimize promotional and trade spend programs to improve ROI and brand consumption.
• Design and implement customized sales and marketing plans for key HORECA accounts.

Requirements:

• Bachelor’s degree in Hospitality Management, Food Technology, or a related discipline.
• Minimum 4 years of Sales & Marketing experience in food service, specifically handling HORECA accounts.
• Established network and strong relationships within the food service and hospitality industry.
• Ability to engage and negotiate with stakeholders across levels—from chefs and catering managers to procurement and buyers.
• Consistent track record of meeting or exceeding sales and revenue targets.
• Excellent verbal communication and relationship-management skills.
• Demonstrated experience in market development and driving measurable business growth.

Job Title: Mid-Level .NET Developer (Agile/SCRUM)

Location: Mohali, PTP or anywhere else) 

Night Shift from 6:30 pm to 3:30 am IST

Experience:

5 Years

Job Summary:

We are seeking a proactive and detail-oriented Mid-Level .NET Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining high-quality applications using Microsoft technologies with a strong emphasis on .NET Core, C#, Web API, and modern front-end frameworks. You will collaborate with cross-functional teams in an Agile/SCRUM environment and participate in the full software development lifecycle—from requirements gathering to deployment—while ensuring adherence to best coding and delivery practices.

Key Responsibilities:

• Design, develop, and maintain applications using C#, .NET, .NET Core, MVC, and databases such as SQL Server, PostgreSQL, and MongoDB.
• Create responsive and interactive user interfaces using JavaScript, TypeScript, Angular, HTML, and CSS.
• Develop and integrate RESTful APIs for multi-tier, distributed systems.
• Participate actively in Agile/SCRUM ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Write clean, efficient, and maintainable code following industry best practices.
• Conduct code reviews to ensure high-quality and consistent deliverables.
• Assist in configuring and maintaining CI/CD pipelines (Jenkins or similar tools).
• Troubleshoot, debug, and resolve application issues effectively.
• Collaborate with QA and product teams to validate requirements and ensure smooth delivery.
• Support release planning and deployment activities.

Required Skills & Qualifications:

• 4–6 years of professional experience in .NET development.
• Strong proficiency in C#, .NET Core, MVC, and relational databases such as SQL Server.
• Working knowledge of NoSQL databases like MongoDB.
• Solid understanding of JavaScript/TypeScript and the Angular framework.
• Experience in developing and integrating RESTful APIs.
• Familiarity with Agile/SCRUM methodologies.
• Basic knowledge of CI/CD pipelines and Git version control.
• Hands-on experience with AWS cloud services.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and collaboration skills.

Preferred / Nice-to-Have Skills:

• Advanced experience with AWS services.
• Knowledge of Kubernetes or other container orchestration platforms.
• Familiarity with IIS web server configuration and management.
• Experience in the healthcare domain.
• Exposure to AI-assisted code development tools (e.g., GitHub Copilot, ChatGPT).
• Experience with application security and code quality tools such as Snyk or SonarQube.
• Strong understanding of SOLID principles and clean architecture patterns.

Technical Proficiencies:

• ASP.NET Core, ASP.NET MVC
• C#, Entity Framework, Razor Pages
• SQL Server, MongoDB
• REST API, jQuery, AJAX
• HTML, CSS, JavaScript, TypeScript, Angular
• Azure Services, Azure Functions, AWS
• Visual Studio
• CI/CD, Git

Required:
1) WebFOCUS BI Reporting
2) WebFOCUS Adminstration
3) Sybase or Oracle or SQL Server or Snowflake
4) DWH Skills

Nice to have:
1) Experience in SAP BO / Crystal report / SSRS / Power BI
2) Experience in Informix
3) Experience in ETL

Responsibilities:

• Technical knowledge regarding best practices of BI development / integration.
• Candidate must understand business processes, be a detailed-oriented person and quickly grasp new concepts.
• Additionally the candidate will have strong presentation, interpersonal, software development and work management skills.
• Strong Advanced SQL programming skills are required
• Proficient in MS Word, Excel, Access, and PowerPoint
• Experience working with one or more BI Reporting tools as Analyst/Developer.
• Knowledge of data mining techniques and procedures and knowing when their use is appropriate
• Ability to present complex information in an understandable and compelling manner.
• Experience converting reports from one reporting tool to another

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.