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Job Title: Call Centre Executive – Aquaculture Shrimp Feed

Location: [Specify City/Location]

Experience Required: 1 to 1.5 Years in Voice Process

Languages Required: Hindi or Bengali (Fluency mandatory)

Industry: Aquaculture / Animal Feed / Agriculture

Job Summary:

We are seeking a proactive and customer-focused Call Centre Executive to join our aquaculture division, specializing in shrimp feed. The role involves handling inbound and outbound calls, providing product information, resolving customer queries, and supporting the sales/technical team.

Key Responsibilities:

• Handle incoming and outgoing calls from farmers, dealers, and distributors related to shrimp feed products.
• Communicate effectively in Hindi or Bengali to understand customer needs and provide accurate product or service information.
• Assist in order placement, follow-ups, and delivery coordination.
• Record and maintain customer interaction logs in the CRM system.
• Provide basic technical guidance on shrimp feed usage as trained by the technical team.
• Coordinate with the field sales and logistics teams to ensure smooth customer service.
• Escalate unresolved queries to the concerned departments.

Requirements:

• 1 to 1.5 years of experience in a call centre/voice process role (preferably B2B or agriculture-related).
• Strong communication skills in Hindi or Bengali and basic English.
• Basic understanding or interest in aquaculture, agriculture, or animal feed is a plus.
• Good computer skills – MS Office, CRM, data entry.
• Customer-centric attitude with good problem-solving skills.

Preferred Qualifications:

• Experience working with rural/agricultural customers is an advantage.
• Background in agriculture/fisheries/aquaculture is desirable but not mandatory.

Employment Type: Full-Time

Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Launched in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, and we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

• Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
• Collaborate with Frontend to spec, write, test, and deploy API endpoints.
• Implementation of a robust set of services and APIs that work on our data pipelines.
• Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
• Product development activity includes data querying from our various stores, real-time analytics, and ML algorithms.
• Developing & Integrating of the front-end and back-end aspects of the web application
• Optimization of the application for maximum speed and scalability.
• Brainstorm features with the product team and guide decisions based on your knowledge of the codebase.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 

• 2+ years of relevant work experience
• You are well versed in building scalable, understandable, and testable code with an eye toward maintainability.
• You have a good understanding of multi-process architecture and the threading limitations of NodeJs and ReactJs.
• Understanding of fundamental design principles behind a scalable application.
• You have good knowledge of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
• Familiarity with REST API development standards, protocols (HTTP, WebSockets and more), and GraphQL.
• Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing outputs.
• You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
• You’re comfortable picking up new stacks and choosing the right tool to get the job done.
• You are open to learning new stuff and avoiding internal politics. (super important).
• You are humble, kind, and open to feedback. (super duper important).

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• The operating style is suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Yes, we do have a process, and it’s simple.

• Step 1: You apply for the job.
• Step 2: Quick intro call with the founders.
• Step 3: Solve an assignment.
• Step 4: A round where we evaluate your assignment along with you.
• Step 5: One round of interviews to gauge if you are a good culture fit.
• Step 6: Job Offer (contingent on the above steps).
• Step 7: Welcome to the Quoality! 🙂

• Associated with the Group President to drive operational efficiency and sustainable growth in the group entities.
• To prepare business plans and investor pitch decks as per client requirements.
• Analysed the cost effectiveness of the organization
• Designing the business models and roadmaps of various group entities Conducted research to analyse industry trends and fashioned valuable decks to bring forth a strategic direction for the entities.

Requirements:

• 3+ years’ experience under your belt developing performance-critical applications that run in a production environment using Node.Js
• Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in common Cloud technologies, AWS/GCP Knowledge of CI/CD tools and workflows.
• Knowledge in one or more of the following: NoSQL (especially, but not only Redis), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ)
• Good stakeholder management skills, with an ability to build trust and rapport with internal and external stakeholders
• It is good to have knowledge of Kubernetes and Docker and related deployment technologies.
  
  

Roles & Responsibilities:

• Write well-designed, testable, efficient, and high-quality code.
• Design (LLD & HLD) and architect technical solutions for the business problems of a large-scale system.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies.
• Contribute to all phases of the development lifecycle
• We believe leadership comes through ownership and so we love people who take ownership of their work and lead by example

•  JAVA/J2EE (Mandatory)
• HTML/CSS – Basics would suffice
• JavaScript, JQuery, JQWidgets – Must be proficient and core skill requirement

•  .NET Framework (v4.5 and above) + C# (v5 and above) programming language: Core skill set and mandatory
• Windows WCF (SOAP) /Web-API (REST using JSON): Must be proficient
• Windows Server knowledge – IIS + Windows services: Basics from deployment perspective
• MS SQL server: Must be proficient with queries and database objects

• Minimum 3 years as a technical lead
• Experience in Business, Data, Technical Architecture and leveraging tools
• Ability to triage complex problems into smaller units that are amenable to being solved.
• Inquisitive and analytical mind
• Proven ability to manage non-direct reports to achieve results and to work in a multi-cultural multi-functional environment where consensus is critical for success
• Customer and end-user focused and have excellent oral and written communications skills

Essential Duties:

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
• Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
• Own and drive customer issues from start to finish.
• Become an expert on a given product domain from both a business and technical standpoint.
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

• BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
• Minimum of 7 years of application support experience. 
• Strong Oracle SQL, PL/SQL skills required.
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
• Excellent spoken and written English. All customer communications are in English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with a global teams and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
• Problem-solving capabilities as well as excellent customer service skills.
• Ability to take ownership and follow through on client issues until resolution.
• Ability to effectively communicate and coordinate with peers and senior management as required.
• Strong organizational skills, attention to detail and technical judgment.