Content Writer Intern

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

- Is well connected, well versed in social media tools - Insta, X, Linkedin, Youtube channels, etc.

- Content Creation for regular posts and updates

- Client / Business follow up and update tracker

- Extensive Online / Market Research, Information Extraction

• experience in international sales or exhibition sales or both
• Delivering independent research to identify potential sponsors
• Developing and maintaining a database of existing and potential sponsors
• Managing the entire sales cycle, from prospecting through to close
• Performing key account management
• Attending events to ensure smooth running and improve customer service through face-to-face interaction

Job Description :

1. Design and build applications for the iOS platform

2. Ensure the performance, quality, and responsiveness of applications

3. Collaborate with a team to define, design, and ship new features

4. Identify and correct bottlenecks and fix bugs

5. Help maintain code quality, organization, and automatization.

6. Experience with socket programming

7. Must familiar with design architectures

8. Must have apps live over AppStore at least 2 apps.

9. Good knowledge of storyboards, Hibs, and constraints.

10. Experience with Swift UI will be beneficial.

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint

This is Abhay Varma from Insight Technosoft. We are currently hiring for Magento 2 Developers for our client based out of Ahmedabad, Indore and Udaipur.

Basically people who have created plugins and done customizations on the back end with Magento 2

Demonstrable knowledge of XML, XHTML, CSS, Modules i.e. API integration, Payment Gateways, XML with a focus on standards.

Exposure on Magento, CMS, CodeIgnitor, OpenCart, JavaScript/ jQuery.

Having knowledge on LAMP, Version Controll(GIT, SVN), Hosting Focused on Object Oriented Programming (OOP) Two or more published website in E commerce.

Extensive experience of PHP 5+ and MySQL.

Who We Are

Getir is a technology company, a pioneer of the online ultra-fast grocery delivery service business, that has transformed the way in which millions of people across the world consume groceries. We believe in a world where getting everything you need, when you need it, sustainably, is the new normal. 

Getir is growing incredibly fast in Europe, but we want to grow globally. From London to Tokyo, Sao Paulo to New York, our global ambitions can only be accomplished with exceptional technology.

If you've got the experience and the ambition to be a Database Administrator (Postgres) at Getir and  a founding part of our technology hub in Bangalore, please apply.

What you’ll be doing:

• Work with engineering and other teams to build & maintain our database requirements and answer big data questions
• Use your past DBA experience and industry wide best practices to scale and optimize the database services.
• Regularly conduct database health monitoring and diagnostics
• Create processes to ensure data integrity and identify potential data errors.
• Document and update procedures and processes.
• Troubleshoot and resolve problems as they arise

What we look for in you:

• You have A Bachelor’s degree in Computer Science, Computer Engineering, Data Science, or another related field.
• 3+ years of experience as a Database Administrator
• Proficiency administering PostgreSQL
• Extensive experience performing general troubleshooting database maintenance activities including backup and recovery, capacity planning, and managing user accounts.
• Experience in identifying and documenting risk areas and mitigation strategies for process and procedure activities.
• Experience in managing schemas, indexing, objects, and partitioning the tables.
• Experience in managing system configurations.
• Experience creating data design models, database architecture, and data repository design.
• Strong understanding of SQL tuning and optimization of query plans.
• Linux shell scripting skills and experience with production Linux environments
• Experience working with software engineers in a highly technical environment.
• Knowledge of 1+ programming language (e.g. C++, Scala, Java, JavaScript etc.)
• Excellent verbal and written communication skills.
• Knowledge administering MongoDB (Good to have)
• Knowledge administering Amazon RDS for PostgreSQL & Redshift. (Good to have)

Roles & Responsibilities:

• Design and Build API/Micro services using Spring boot.
• Experience in Spring Reactive programming.
• Exposure to docker and containerization
• Developing enterprise grade highly scalable java-based application
• Writing test cases using Java testing framework like JUnit, Mockito.
• Proficient understanding of code version tools, such as Git, SVN
• Displaying initiative and an ability to lead others, and develop applications team disciplined manner
• Participating in application solutions including assisting with planning and architectural design, development, resolution of technical issues, and application rationalization.
• Utilizing and applying robust analytic thinking with the ability to identify, debug, and resolve technical issues.
• Achieving significant contributions within a small team of developers to lead teams and deliver solutions within an Agile methodology, whilst ensuring quality, timeliness and team-wide adherence to good architectural practice and guidelines.
• Good Experience in Application Software Design and Development, Object Oriented Analysis and Design (OOAD), Software Testing and Debugging.
• Conduct peer code reviews

Candidate should have experince in L2 L3 Testing
Experience in Automation, Manual and Rgression Testing
Scripting language Python
Experience in Networking