Content Writer

Role Overview:

As a DevOps Engineer (L2), you will play a key role in designing, implementing, and optimizing infrastructure. You will take ownership of automating processes, improving system reliability, and supporting the development lifecycle.

Key Responsibilities:

• Design and manage scalable, secure, and highly available cloud infrastructure.
• Lead efforts in implementing and optimizing CI/CD pipelines.
• Automate repetitive tasks and develop robust monitoring solutions.
• Ensure the security and compliance of systems, including IAM, VPCs, and network configurations.
• Troubleshoot complex issues across development, staging, and production environments.
• Mentor and guide L1 engineers on best practices.
• Stay updated on emerging DevOps tools and technologies.
• Manage cloud resources efficiently using Infrastructure as Code (IaC) tools like Terraform and AWS CloudFormation.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience with CI/CD pipelines and tools like Jenkins, GitLab, or Azure DevOps.
• Advanced knowledge of cloud platforms (AWS, Azure, or GCP) with hands-on experience in deployments, migrations, and optimizations.
• Strong expertise in containerization (Docker) and orchestration tools (Kubernetes).
• Proficiency in scripting languages like Python, Bash, or PowerShell.
• Deep understanding of system security, networking, and load balancing.
• Strong analytical skills and problem-solving mindset.
• Certifications (e.g., AWS Certified Solutions Architect, Kubernetes Administrator) are a plus.

What We Offer:

• Opportunity to work with a cutting-edge tech stack in a product-first company.
• Collaborative and growth-oriented environment.
• Competitive salary and benefits.
• Freedom to innovate and contribute to impactful projects.

We are seeking a talented and motivated Video Editor with 0-3 years of experience to join our creative team. The ideal candidate should be passionate about video editing, with a strong focus on creating engaging content for short-form videos, reels, and podcasts. This role requires the ability to work on-site and collaborate closely with our team.

Key Responsibilities:

• Edit and produce high-quality short-form videos, including reels, shorts, and podcasts.
• Collaborate with the creative team to conceptualize and execute video content that aligns with brand guidelines.
• Assist in on-site video shoots, ensuring all footage is captured according to project requirements.
• Perform basic color correction, sound editing, and graphic integration to enhance video quality.
• Manage multiple projects simultaneously while adhering to deadlines.
• Stay updated with the latest video editing trends and tools to continuously improve content quality.

Requirements:

• 0-3 years of experience in video editing, with a portfolio showcasing short-form content, reels, and podcasts.
• Proficiency in video editing software such as Adobe Premiere Pro, Final Cut Pro, or similar tools.
• Strong understanding of social media platforms and the type of content that performs well on each.
• Ability to work on-site as needed, with flexibility for occasional travel.
• Creative mindset with an eye for detail and a passion for storytelling.
• Excellent communication and teamwork skills.

Preferred Qualifications:

• Experience in basic motion graphics and animation.
• Familiarity with audio editing software for podcast production.
• Understanding of color grading and sound design.

Roles & Responsibilities:

1. Develop end-to-end Salesforce solutions using primarily Configuration and Customization where needed (APEX Class, Triggers, Visualforce pages, Lightning Web components etc.)

2. Automate business processes using Salesforce automation tools, such as Formulas, Flow, Assignment Rules, Approval processes and email Alerts.

3. Build integrations between Salesforce and external applications using Mulesoft, REST, SOAP APIs, oAuth and Single Sign-On, etc.

4. Participate in daily scrum meetings, analyze assign user stories, identify/resolve gaps in functional user stories/business requirements. 5. Adhere to defined coding standards and develop well-structured, maintainable, and easy to understand code.

6. Perform independent code reviews and write unit/integration test cases to achieve 85% test coverage.

7. Demo enhancements and features to business stakeholders

8. Ability to effectively debug and resolve issues and/or defects which may be reported because of faults in the production system. Experience:

1. 5+ years of experience with Salesforce Lightning, Apex, & Development experience with Experience Cloud & Service Cloud

2. 5+ years of experience utilizing source control on a Salesforce project.

3. 5+ years of experience with advanced Salesforce.com development tools and techniques (APEX Class, Triggers, Visualforce pages, Lightning Web components etc.)

4. Experience developing robust test classes and ensuring code coverage within Salesforce.

5. Experience using Salesforce's standard development tooling, including the Salesforce CLI, Data Loader, VS Code + Salesforce Extension Pac

Job title: SAP UI5 Developer

Required Work Experience: 3 to 8 Years

Job Summary:

• SAP UI5 application development
• Experience in JavaScript, HTML5, CSS
• Knowledge or hand-on experience in backend development with Nodejs

Roles & Responsibilities:

• Understand business requirements and document technical specifications.
• Responsible for complex UI development with SAP UI5 framework.
• Responsible to Unit and Integration testing of the application.

Desired Skill Set:

• Experience in UI development SAPUI5, HTM5, JavaScript, MVC Framework
• Experience with SAP Cloud WebIDE and VSCode
• Application development with Cloud Foundry environment
• Hands on with Cloud Foundry Command Line Interface (CF CLI)
• Experience in Qunit, OPA5 test framework
• Experience working with different databases like SAP HANA, Azure MySQL
• Experience creating and consuming OData/XSOData Service
• Knowledge of performance best practices for CF UI5 applications
• Experience with source code repository tools like Git
• Experience of working with Agile methodologies
• Good at analytical and communication skills

Nice to Have Skills

• SAP BTP
• Cloud Foundry
• Nodejs
• SAP ABAP

• Develop first-hand intuition about the platform, the users, and the business
• Be a strategic partner of the leadership team, working closely with Engineering and Product to define the design strategy and roadmap.
• Have a deep understanding of product metrics and translate to design goals
• Lead the overall design vision that enhances our product experience.
• Build and lead a talented and high-performing team of designers with a passion for developing others, you'll coach and encourage your team towards success and cohesion.

Mandatory Skills

• Have 8+ years of professional UX design experience.
• Partner with product, engineering, business, and brand teams to deliver experiences that delight our customers and drive business results.
• Manage, hire and grow the team of designers.
• Experienced and well versed in conducting different methods of research and usability testing
• Good knowledge and understanding of design principles, interaction...

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

• Ensuring timely and proper Accounting of entries related to expenses and payments.(Zoho Books)
• Ensure timely payment of Rent, Salary, Utility Bills & statutory dues
• Ensuring Inventories are entered and invoiced in the system.
• Funds Management and vendor’s payment. Reconciliation of Vendors ledger..
• Follow up with Audit Team for Stores Audit, Stock Loss Recovery.
• Stock or inventory management
• Co-ordination with Statutory Auditors.
• Ensure statutory compliances and timely deposit of statutory dues
• Indirect & Direct Tax compliance
• Submission of GST/TDS Returns on monthly, quarterly and annually
• Invoicing, follow up with customer for payment & Reconciliation of customer account