Content Writer

KEY DUTIES

• Independently own and resolve high-priority or complex customer issues with minimal supervision
• Reproduce and analyze product defects using advanced troubleshooting techniques and tools
• Collaborate with developers to identify root causes and drive timely resolution of defects
• Identify trends in escalations and provide feedback to improve product quality and customer experience
• Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
• Contribute to knowledge base articles and process improvements to enhance team efficiency
• Represent the escalation team in product reviews or defect triage meetings
• Build subject matter expertise in specific products or components
• Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
• Participate in Agile ceremonies and contribute to team planning and backlog refinement
• Other duties as assigned

BASIC QUALIFICATIONS

• Typically requires 3–6 years of technical experience in a support, development, or escalation role
• Strong technical troubleshooting and root cause analysis skills
• Proficient in debugging tools, logs, and test environments
• Ability to independently manage multiple complex issues and drive them to closure
• Experience working with cross-functional teams in a collaborative, Agile environment
• Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
• Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
• Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
• Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
• Comfortable presenting findings or recommendations to both technical and non-technical stakeholders

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

• Generating leads for SMS and Email marketing.
• Increase sales & revenue. Achieve goals and targets.
• Preparing Sales and Marketing Strategy.
• Report on a daily/weekly basis.
• Coordination and communication with internal and external customers for enquiry generation & enquiry handling.
• Excellent communication skills and efficiency in MS-Excel, MS-Word & MS- PowerPoint.
• Strong in Client interaction.
• Enter and update customer information in the database.
• Answer questions about products or the company.
• Keep records of calls and sales and note useful information.

Description: ​

As a Full-stack Java Developer, your main tasks will be to:​
​

•  Participate in the full development lifecycle including design, estimation, planning, development, unit test, release and implementation support​
•  Work with the Business Analyst and Solution Architects to understand the business requirements ​
•  Translate them to technical solutions in the application​
•  Write technical specifications and ensure proper traceability with detailed specifications & v-code​
•  Create and implement good practice of coding, testing and deploying​
•  Assure code review​
• Experience in architecture design will be a plus (N Tiers, Serverless...)​
•  Experience in Micro services is mandatory​
•  Experience with containerization tools (ex: Docker) and migration will be a plus.​

​

Your Profile:​

• Bachelor’s Degree or equivalent discipline​
• 5-10 years of overall experience in professional software engineering​
• Angular 4, HTML5, CSS2/3, Jquery, Bootstrap, Testing Jasmine or other tools Experience required​
• Hard core hands-on experience with various Java / web technologies and frameworks: Spring (Core, Security, MVC), Hibernate, JPA, REST, JMS, Maven; etc.​
• Have a very good knowledge about design patterns and development principles SDLC.. ​
• Proven/previous experience with CI/CD & Agile ​
• Strong critical thinker with problem solving aptitude​
• Excellent written and oral communication skills​
• Track record on GIT usage​
• TDD, BDD​
• Other desirable exp: Node js, MongoDB, SoIR, Elastic search, contributing to open source projects. ​

​

Employment Type: Permanent​

Location: APAC

About Company:

VISEO is a global technology company with HQ located in France. The Singapore office serves as VISEO Asia Pacific Japan (APJ) headquarters, with additional offices in China, Hong Kong, Philippines, Indonesia, and Australia, to address projects in other regions like Thailand, Malaysia, Korea, Japan, and India. VISEO uses technology as a powerful lever of transformation and innovation to help its clients take advantage of digital opportunities, address new uses and compete with new players who change the rules of the game. ​With more than 2,500 employees globally, our worldwide presence best meets clients' needs through supporting global roll-outs. If you are interested in joining us, VISEO ensures the development of your skills by having regular exchanges with peers, coaching by a technical mentor, and official certification with our partners, such as but not limited to: SAP, Salesforce.com and Commerce Cloud, Docker, Azure, AWS, Anaplan, Cegid etc. In addition, you will have fun while challenging yourself, participating in agile projects, external events and conferences, and internal technical communities, which will contribute to your career growth!

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Job is based out of Gorakhpur

Requirements and Responsibilities - 

1. General Accounting and Book keeping

2. GST Accounting and Returns

3. Bills and Purchases

4. Ledgers and Reconciliation

5. Accounts Payable and Receivable

6. Tax Preparation and Payroll Management

• Administration and Management of Microsoft 365 environment
• Work in GMT time zone

Desired Candidate Profile

• Minimum 3 years of total experience
• At least 1year experience in migration
• Prior experience in performing a migration to Microsoft 365 from any source
• Expertise on Microsoft 365 administration including enterprise features
• Good understanding of networking, IT operations, Active directory, and DNS
• Excellent verbal and written English skills
• Good documentation skills
• Understanding of project management methodologies

• FCM,Geolocation,Camera,REST API,debugging,testing and deployment skills to both platforms Google play and apple app store.
  
  

Job Description :

• Energy and enthusiasm to work in a dynamic startup-style environment
• Will work on bug-fixing and improving application performance.
• Will Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Will collaborate with cross-functional teams to define, design, and ship new features.
• Should have experience with Mobile App developments on multiple platforms (React Native / iOS / Android)
• Should know about object-oriented programming concepts and design patterns
• Strong Knowledge of React.js
• Experience with third-party libraries and APIs
• Build pixel-perfect, buttery smooth UIs across both mobile platforms
• Very comfortable with SQL, NoSQL Databases like Couchbase
• Solid understanding and experience with JavaScript, Jquery, HTML5, CSS3
• Should have a working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong knowledge and experience of building for Security, Performance, and Scalability
• Should have a solid understanding of the full mobile development life cycle
• Great communication skills
• Good team player with a can-do attitude.