Technical Project Manager

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before. 

We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 250+ employees (and increasing every day) from 34 different nationalities and with over 25 languages spoken.

We promote an open-minded environment and encourage our employees to create their own success story in this high-performance environment.

Location: Bangalore
Department: DevOps

Job Summary:

We are looking for skilled and talented engineers to join our Platform team and directly contribute to Continuous Delivery, and improve the state of art in CI/CD and Observability within BlueOptima.

As a Senior DevOps Engineer, you will define and outline CI/CD related aspects and collaborate with application teams on imparting training and enforcing best practices to follow for CI/CD and also directly implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders. 

Your team: The Platform team in BlueOptima works across Product lines and is responsible for providing a scalable technology platform which is used by the Product team to build their application, improve performance of it, or even improve the SDLC by improving the application delivery pipeline, etc. 

Platform team is also responsible for driving technology adoption across the product development team. The team works on components that are common across product lines like IAM (Identity & Access Management), Auto Scaling, APM (Application Performance Monitoring) and CI/CD, etc

Responsibilities and tasks: 

• Define & Outline of CI/CD and related aspects

1. Own & Improve state of build process to reduce manual intervention
2. Own & Improve state of deployment to make it 100% automated
3. Define guidelines and standards of automated testing required for a good CI/CD pipeline, ensures alignment on an ongoing basis (includes artifacts generation, promotions, etc)

• Automating Deployment and Roll back into Production Environment.
• Collaborate with engineering teams, application developers, management and infrastructure teams to assess near- and long-term monitoring needs and provide them with Tooling to improve observability of application in production.
• Keep an eye on the emerging observability tools, trends and methodologies, and continuously enhance our existing systems and processes.
• Ability to choose the right set of tools for a given problem and apply that to all the applications which are available 
• Collaborate with the application team for following 

1. Define and enforce logging standard
2. Define metrics applications should track and provide support to application teams visualise same on Grafana (or similar tools)
3. Define alerts for application health monitoring in Production
4. Tooling like APM, E2E, etc
5. Continuously improve the state of the art on above

• Assist in scheduling and hosting regular tool training sessions to better enable tool adoption and best practices, also making sure training materials are maintained. 

Qualifications

What You Need to Succeed at BlueOptima:  

• Minimum bachelor's degree in Computer Science or equivalent
• Demonstrable years of experience with implementation, operations, maintenance of IT systems and/or administration of software functions in multi-platform and multi-system environments.
• At least 1 year of experience leading or mentoring a small team.
• Demonstrable experience having developed containerized application components, using docker or similar solutions in previous roles
• Have extensive experience with metrics and logging libraries and aggregators, data analysis and visualization tools.
• Experience in defining, creating, and supporting monitoring dashboards
• 2+ Years of Experience with CI tools and building pipelines using Jenkins.
• 2 + Years of Experience with monitoring and observability tools and methodology of products such as;  Grafana, Prometheus, ElasticSearch, Splunk, AppDynamics, Dynatrace, Nagios, Graphite ,Datadog etc.
• Ability to write and read simple scripts using Python / Shell Scripts.
• Familiarity with configuration languages such as Ansible.
• Ability to work autonomously with minimum supervision
• Demonstrate strong oral and written communication skill

Additional information

Why join our team?

Culture and Growth: 

• Global team with a creative, innovative and welcoming mindset.
• Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
• Freedom to create your own success story in a high-performance environment.
• Training programs and Personal Development Plans for each employee

Benefits: 

• 32 days of holidays - this includes public and religious holidays
• Contributions to your Provident Fund which can be matched by the company above the statutory minimum as agreed
• Private Medical Insurance provided by the company
• Gratuity payments
• Claim Mobile/Internet expenses and Professional Development costs
• Leave Travel Allowance
• Flexible Work from Home policy - 2 days home p/w
• International travel opportunities
• Global annual meet up (most recent meetups have been held in Cancun and India  Thailand, Oct 2022. 
• High quality equipment (Ergonomic chairs and 32’ screens)
• Pet friendly offices
• Creche Policy for working parents.
• Paternity and Maternity leave. 

Stay connected with us on https://www.linkedin.com/company/blueoptima">LinkedIn or keep an eye on our https://www.blueoptima.com/careers">career page for future opportunities!

• Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
• Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
• Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
• Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
• Setting the customer experience team goals and ensuring that it is in line with Company vision
• Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
• Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
• Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
• Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
• Taking full ownership of key performance indicators relevant to particular stages of customer engagement
• Discussing and handling complex escalations by coordinating with the company’s legal counsel
• Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
• Working with HR and Management in hiring new members for the team from time to time
• Regular competitive landscape analysis and staying ahead of the curve
• Regularly assessing, appraising and training team members and helpng in building organisational capability

• Education from Tier 1 B-Schools with 6 to 8 years’ experience
• Proven Experience in augmenting customer experience and ratings at a company
• Ability to work independently
• Prior experience or deep understanding of omni-channel business strategies
• Strong Understanding or keen interest in technology/ automation
• Strong interpersonal skills
• Proven experience in managing teams
• Excellent written and spoken communication skills
• Hands on experience in managing teams and getting results
• Should have worked on integrating a CRM for a company
• Strong Analytical abilities and an empirical thought process
• Ability and readiness to work and thrive in an ambiguous and constantly changing
  environment
• Keen interest and prior experience in building systems and processes from the ground up
• Deep understanding of business and business metrics
• Ability to stretch long hours
• Proactive approach to business problems
  Candidates with prior marketing experience are preferred
• Excellent problem identification and solving abilities
• Inquisitive bent of mind
• Strategic thinking and the ability to make holistic and well-grounded in reality business plans
• Should exhibit strong leadership abilities
• Should understand Web Technologies

• Reviewing and analyzing system specifications
• Collaborating with QA Engineers to develop effective strategies and test plans
• Executing test cases (manual or automated) and analyzing results
• Evaluating product code according to specifications
• Creating logs to document testing phases and defects
• Reporting bugs and errors to development teams
• Helping troubleshoot issues
• Conducting post-release/ post-implementation testing
• Working with cross-functional teams to ensure quality throughout the software development lifecycle

• 5+ years of extensive experience in Automation & Manual Testing. (3+ years of automation exp)
• Experience in Smoke Testing, Regression Testing, System Testing, Performance Testing, UI Testing.
• Experience in Linux, Client Server and Web Applications Testing.
• Extensively involved in Web Application Automation testing using Selenium/ Protractor.
• Experience with tools like cucumber for BDD.
• Experience in Integration/Web Services testing using Rest UI.
• Experience in preparing Test Scenarios, Test Cases, Test Plan & Strategy
• Experience in Software development lifecycles, including Agile methodologies.
• Experience in Continuous Integration.