Content Writer

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Key Responsibilities:

● Ensure performance, strategy and alignment of the company's revenue generating departments

● Establishing guiding sales organizational principles for managing performance

● Mapping key client and agencies in the region for pitching the company's advertising / marketing solutions

● Build trusted relationships, and clearly articulate key value propositions, process and performance for the region

● Manage team and ensure they learn and deliver the set KRA's

● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results

Our Ideal colleague:

● Has grown and managed ad sales revenues

● Is deeply networked with large clients, media / ad agencies in the region

● Is an excellent communicator and operates with lot of trust and confidence

● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content

business

● Wants to make an impact with work and right attitude

● Is a team player

 3-5 years of experience in DevOps, systems administration, or software engineering roles.

 B. Tech. in computer science or related field from top tier engineering colleges.

 Strong technical skills in software development, systems administration, and cloud infrastructure management.

 Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.

 Experience with containerization technologies such as Dockers and Kubernetes.

 Experience with cloud providers such as AWS or Azure.

 Experience with scripting languages such as Bash or Python.

 Strong problem-solving and analytical skills.

 Strong communication and collaboration skills

About Presidea Tech:

Presidea Tech was founded in 2020 to offer professional web and mobile-based services to businesses, worldwide. We provide a wide range of design and development services that are all delivered using the latest technologies with the greatest support. Our aim is to acquiesce our customers with the means to effectively commence and proclaim themselves online successfully. We go through our proven planning to help you build your brand, expand your web presence globally and establish more meaningful relationships with your customers. Our work philosophy is “Always deliver, more than expected” and we follow to convey more than what companies expect from our services.

Roles and responsibilities

• Design, develop and implement software programming applications.
• Build a highly scalable product.
• Participate in gathering business requirements and assessing existing architectures and resources.
• Work with the application development team in delivering the project and deliverable within time and with good quality.
• Perform unit testing, oversee quality assurance of applications through system testing.
• Establishes processes for performance and conducts code reviews.
• Manage and mentor junior members of the team on good coding practice

Skills and experiences

• E/ B.Tech in computer science or a related field.
• Efficient in Java, Spring Core, Spring Boot, Microservices
• Efficient in React native, React Js
• Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
• Proficiency with Object-Oriented Design (OOD)
• Experience in Web services (REST or SOAP)
• Familiar with Agile SDLC and CI/CD
• Development experience in both mobile & web.
• End to end development experience is highly preferred
• Good understanding of unit testing methodologies.
• Startup work culture mindset.

About us: 

A new start-up is on the horizon, BroBazaar is a new age marketplace for the property market. BroBazaar, an iOS, and Android app enables the Builders, Brokers, and customers to close a property deal much faster than today and would also streamline the workflow with a great customer experience.  

Our team members are carefully selected, and the approach helps nurture entrepreneurship and great ideas into our solutions. We seek out multiple professionals who thrive in a congenial, start-up-focused atmosphere. 

Our team is friendly, focused, and a tad obsessive. The kind of people you’ll love working with. 

• Designing, developing, coding, testing and debugging software framework/product
• Coordinate automation testing with the Engineering team members in an Agile workflow
• Flexible to work on automation as well as development
• Create accurate and detailed bug reports when issues are identified
• Mentor and assist other Engineering team members in automation standards

Do you have the right skills?

• 2+ years of professional experience within Automation/Development
• Scripting experience in Java or Python
• Hands on experience with the Rest API testing is necessary
• Basic understanding of networking / Linux process debugging tools
• Excellent communication and analytical skills, with experience working with otherdevelopers towards a common goal
• Great communication: Provides status without prompt, brings up blockers (coding/testing) immediately, speaks up in standup / planning
• Ability to remove some roadblocks

Zoop.one is Looking for a Business Head who will be closely working with the Founding team. Role will include mapping and planning the revenue and P&L; goals for the business unit and responsible for driving revenue and growth for the company's primary product line.

Role and responsibilities

Forging, Developing and Maintaining relationships with customers, and internal teams and Identifying, fostering and maturing new business opportunities.

Monitoring and ensuring cost effective use of funds for overheads, incentive payout, marketing strategies.

Managing relationships with Banks and Financial institutions, NBFCs and cracking high revenue accounts.

Creating and pitching Product Presentations to prospective clients.

Working closely with key stakeholders, which includes the sales, technology & product teams also Working on strategies for retention and referrals to increase company revenue.

Motivating and monitoring the complete team and helping them to achieve the overall targets and business objective.

Responsible for mapping competitors - pricing, product features and distribution channels to ensure we are ahead on the curve. Will be a part of product and pricing to ensure both growth and profitability.

Responsible for the collective target achievement of business development unit.

Responsible for product innovation, customer experience, channel strategy and P&L; management.

Driving revenue growth in the budgeted financial and team resources, ensuring the company becomes the fastest growing, scalable Platform .

Required Experience and Skills:

Excellent knowledge of the Indian Financial Services landscape, and deep understanding of Payments / Banking / Financial Services.

Ability to set clear measurable objectives, delegate responsibilities, assess, recognize and reward performance.

Has an impressive track record in sales, operation and general management in B2B Sales

Come with an impressive track record of work in the KYC & Fintech domain.

Significant experience in setting up, managing and leading a high performing team.

Strong leadership with excellent influencing, communication and presentation skills.

Excellent business analytical skills.

Experience in integrating customer needs, product design and technology.

Highly motivated individual with an entrepreneurial drive to excel.

Strong understanding of technology and business.

Qualifications:

You would have worked in B2B sales profiles for banks and financial institutions or experience of sales in Fintech Companies.

Should be from Technical Background who has fair understanding of KYC Space, API and Fintech ecosystem.

You would have handled a team in your previous role.

You would have 6-10 years of sales experience in the BFSI and Fintech .

Responsibilities

• Build efficient, testable, and reusable wordpress modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions
• Manage and update theme as per requirement

Skills

• Strong knowledge of wordpress
• WooCommerce plugin
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Understanding accessibility and security compliance
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git