Content Marketer

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Paid Media Lead

Experience Level: 6 + Years

Location: Bangalore, Karnataka (On-site)..

The ideal candidate will:

● Demonstrate an ability and willingness to learn new skills independently

● Possess the ability to communicate directly with clients, both verbally and in writing

● Have a strong analytical background

● Be detail oriented, highly organized, with a keen eye for consistency

● Be able to work effectively in a collaborative team environment, and independently as required

● Have a strong desire to learn and add value to the team

● Be solutions oriented

● Have worked within platforms including Google Ads, Google Analytics(GA4), Google Tag Manager, Bing Ads, Facebook Business Manager, Instagram Ads, LinkedIn Ads, Twitter Ads

Responsibilities:

● Develop and execute strategic marketing campaigns for clients across multiple media – paid search, display, video, and social platforms

● Manage all aspects of campaign configuration, launch, and ongoing optimization – including strategy, ad copywriting, data-based optimization, budget/billing management, and ad trafficking

● Troubleshoot, problem-solve, and find creative solutions to client-specific needs

● Assist creative team with ad creation through copywriting and strategic direction

● Identify optimization opportunities, including continuous testing of ad copy and landing pages, including A/B testing

● Ensure campaigns are meeting clearly defined conversion objectives

● Create and deliver meaningful analytics and reporting to monitor and show progress

● Maintain knowledge of industry best practices and new technologies

● Maintaining the team strength at all times

Requirements:

● 5+ years of experience in Paid Media.

● Proficiency in English both written and spoken.

● Result oriented performance.

● Excellent Communication & Analytical Skills.

● Should have a minimum of 4 years of agency experience.

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge

team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Brand Manager

Experience Level: 3.5 + Years

Location: Bangalore, Karnataka (On-site).

Job Overview: We’re looking for a Brand Manager for our Brand Consultancy Team, who enjoys leveraging

well-informed brand and consumer insights to create compelling, channel-right narratives for brands. From discovering

opportunity spaces through competitive audits to developing consumer journeys and brand positioning territories, you

can tell brand stories across the digital landscape, and the best way to drive an audience to these stories.

What do we expect from you?

● You must have an inclination towards brand strategy; a strong balance of thought and action and a passion for understanding a client’s business and arriving at insights that solve their challenges via their brand.

● You will be an analytical, critical thinker with an expert-level understanding of branding, business, and strategic planning.

● You will have an inherent curiosity and be an innovative thinker with the ability to see the big picture, present and future, and explore possibilities with the client.

● You will be results-focused and collaborative and possess an enthusiastic approach grounded in firm strategy.

● You’re an excellent communicator and influencer who thrives in a fast-paced, highly collaborative and

multidisciplinary team.

Responsibilities that come with the position:

● A Brand Executive who brings us experience in project management in a branding consultancy, advertising agency or business consultancy.

● You will have experience working with clients and being a key contributor to the project's success.

● You will participate in, and often lead, brand discussions, client workshops, brainstorms, and the development of strategic deliverables.

● You will have excellent client presence, organizational and detail-orientation skills, excellent written and verbal communication, and the ability to work in a fast-moving environment that is strategically and

intellectually agile.

● You'll be respectful of, and comfortable with, changing priorities, and be able to work with people across the company to manage this respectively.

● You will use your exceptional organizational skills and proactive approach to understand the challenges of the team members, and problem-solving to find a great solution that drives results.

● And most importantly, you’ll not be afraid to roll up your sleeves and get involved.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Job Description below :

Required Skills

BSc/B.E./B.Tech in Computer Science or an equivalent field.

7-10 years' solid commercial experience in software development using experience using Java8, Spring boot, Hibernate, Spring Cloud and related frameworks.

Experience with Angular 8+ versions, B.J‹JS 6, IS/TypeScript

Knowledge of HTML/CSS

Good understanding of Design Patterns

Proficiency with SQL database development, including data modelling and DB performance tuning

Ability to work with customers, gather requirements and create solutions independently

Active participation within and among teams and colleagues distributed globally

Excellent problem-solving skills, in particular a methodical approach to dealing with problems across distributed systems.

Agile development experience

Desired Skills

Experience with angular forms

Experience with dynamic forms/ dynamic angular components

Experience with java Spring boot

Knowledge of Kafka Stream Processing

Understanding of secure software development concepts, especially in a cloud platform

Good communication skills.

Strong organisational skills.

Understanding of test management and automation software (e.g. ALM, Jira, JMeter).

Familiarity with Agile frameworks and Regression testing.

Previous experience within the Financial domain.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
•  

Responsibilities and Duties

 Handling Import Documentation.  Update Client for Shipment Status.  Daily DSR Report to Party & Head Office.  Trace the shipment status through websites and by personal contact to shipping lines.  Resolving customer queries with help of documentation team.  Handling Good Communicate with consignee, S/ Line, CFS, Transporter by mail.  Checking shipment arrival and IGM details in ICEGATE of customs.  Consignee Dispatch requirement as per schedule to various plant.  Collect the delivery orders from shipping line and freight forwarders and clearing fromPORT/CFS.  Handling DPD Client shipments with BMCT, NSICT, NSIGT, JNPT & GTI Terminals.  Co-Ordination with custom clearance dept for getting status and to avail required Documents.  Good Communicate to clear shipment with in free days without Detention & Demurrage.  Co-ordinating with Delivery Agent/ Transporter for Delivery of Shipment & Planning forDelivery.  Sending import Agency Bill with Shipping, CFS, Container Survey, Transporter Bill & etc.  Arranging for payment of Imports Bills

Roles & Responsibilities:

• Develop test plans, test environment and test scenarios for new product features
• Improve test efficiency by adapting an automated approach 

Requirements:

• Should have 1-3 years of IT experience in software testing/automation
• Should have a bachelor’s/master’s degree in engineering/technology from a reputed college/university
• Strong communication skills, both verbal and written
• Should be a good team player who enjoys collaborating with others 

Technical Skills:

• Proficiency in a scripting language, such as Python, Shell Scripting
• Experience in JavaScript test automation frameworks – Protractor/Selenium/TestNG (Primary)
• Experience in developing Continuous Integration pipelines using Jenkins and GitHUB Actions
• Experience with Source control such as GitHUB
• Experience in working with Postgres, Oracle , SQL DB
• Experience in Docker and any other containerization platform.

Desirable Skills:

• Familiarity with the following is a bonus:
• ​​​​​​​NodeJS and npm    
• Jmeter and Groovy Scripting
• Experience in working with SCXML and VXML
• Experience in Contact center industry is added advantage

Recko Inc. is looking for front-end developers to join our kick-ass engineering team. We are looking for smart, dynamic individuals to bridge the gap between design and technical implementation and define how our software looks as well as how it works.

What are we looking for:

1. Deep understanding of Javascript(ES6) and of at least one test frameworks

2. Overall 1-4 years of Experience in web Development and at Least 1-2 years experience on ReactJS Library.

3. Curious to learn new things and adopting new standards

4. Experience of building at least one frontend application from scratch/ building a SaaS product

5. Good understanding of webpack, CSS pre processors, react-redux architecture, redux-saga.

6. Understanding of design frameworks, UX patterns for web

7. Ability to think strategically and implement with excellence

8. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a frontend developer at Recko, you will:

1. Develop new user-facing features as well as maintain and improve the application

2. Build reusable code and libraries for future use

3. Ensure the technical feasibility of UI/UX designs while maintaining high quality standards and brand consistency

4. Optimize application to handle high scale

5. Work closely with Product managers, UX designers and back-end engineers to implement frontend solutions.

6. Follow secure coding practices to avoid vulnerabilities like XSS, CSRF

7. Actively participate in code and design reviews to build robust applications.

About Recko:

The Recko Financial Operations Platform empowers finance teams in fast-growing internet businesses with a comprehensive and robust technology stack to build and embed innovative financial workflows such as accounting, reconciliation, commission calculation, payment orchestration and reporting, so businesses can accelerate growth, collaboration, and track and manage money end to end. This ensures that every dollar, euro or pound that the company moves is accounted for and the financial needs of the ever evolving business is taken care of.

Globally, the Recko platform securely processes transactions worth millions of dollars every day. Customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so that their finance teams can streamline operations with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day financial operations. Our transparent pricing and exceptional customer service guarantees that we power your growth story - one transaction at a time.

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko:

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.