Content Editor

Job Title:

Service Desk / Helpdesk Support Technician – Level 1

Work Location:

Bangalore (24/7 Rotational Shifts)

Experience Required:

3+ Years (International / Global Client Support preferred – North American or European experience)

Job Description:

We are looking for a Service Desk / Helpdesk Support Technician (Level 1) to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate should have prior experience handling calls or tickets for global clients, excellent communication skills, and a strong understanding of IT support principles.

Roles and Responsibilities:

• Respond to requests for technical assistance following prescribed procedures.
• Diagnose, triage, and resolve hardware, software, application, or basic network-related issues.
• Log all interactions, troubleshooting steps, and resolutions accurately within the incident management tool.
• Assign unresolved tickets to the appropriate support team while ensuring timely follow-up.
• Proactively monitor, follow up, and expedite the resolution of open or pending tickets.
• Identify and escalate high-priority issues requiring immediate attention.
• Research reported incidents using available tools and information sources.
• Stay current with system updates, policies, and changes.
• Adhere to work schedules, attendance, and leave policies.
• Participate in recruitment activities, such as initial candidate screenings (as required).
• Ensure compliance with CGI and client IS/IT policies, code of conduct, and quality standards.

Required Skills and Competencies:

• Excellent verbal and written communication skills in English (neutral accent).
• Strong customer service orientation with problem-solving abilities.
• Knowledge of ITIL and ITSM concepts.
• Hands-on experience with incident management tools and ticketing systems.
• Basic understanding of IT systems, applications, and networks.
• Ability to multitask, type efficiently, and handle customer interactions simultaneously.
• High attention to detail, adaptability, and learning mindset.
• Resilience under pressure with a performance-driven approach.

Preferred Qualifications:

• Experience supporting international/global clients (North America/Europe).
• Exposure to 24x7 support environments and rotational shift models.
• Familiarity with remote desktop tools, Active Directory, and Microsoft Office suite.
• ITIL Foundation certification (preferred but not mandatory).

Hi all, Greetings from Haloocom Technologies Pvt Ltd. We are looking for a strong and experienced International Sales Manager to manage and drive revenues in order to attain market leadership as the total telecom solutions provider in the circle, through growth, in terms of revenues, market share and profit, whilst complying with agreed budget, timescales and agreed policy guidelines as also with all regulatory norms.

Key responsibilities :

● Sell telecommunications products and services to both individuals and companies.

● Sell VoIP for corporate technology and communications systems.

● Build market position by locating, developing, defining, negotiating, and closing business relationships.

● Keep abreast of current technology trends.

● Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments.

● Leverage the CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios.

● Book and install new lines/circuits/bundles/services to meet established monthly quotas.

● Design customised, cost-effective solutions for the client.

● Manage a territory using technology, prioritisation and time management skills.

● Submit pricing and pre-qualification requests reflecting the client's requirements.

● Maintain an updated database including all activities, partners, and opportunities with their current status.

● Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence.

● Own recruiting, objectives setting, coaching and performance monitoring of sales representatives

● Present sales, revenue and expenses reports and realistic forecasts to the management team

● Identify emerging markets and market shifts while being fully aware of new products and competition status

Key skills and experience required :

● Bachelor's degree in related field with 1 to 3 years of experience (preferably from Telecom domain) with exposure to working in UAE, EGYPT, VIETNAM and PHILIPPINES markets

● Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets

● Committed to continuous education through workshops, seminars and conferences

● Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

● Proficiency in all Microsoft Office applications.

● Ability to work as part of a team.

● Strong analytical and problem-solving skills.

● Excellent administrative and organizational skills.

● Effective communication skills.

● Proven ability to drive the sales process from plan to close

● Strong business sense and industry expertise

● Excellent mentoring, coaching and people management skills

● Driving License good to have

Join as a crucial member of Fresh Prints’ Finance Team (Remote Working)

Fresh Prints is an NYC-based custom apparel company. We are one of the fastest-growing brands in the US with over 60% growth rate in the last decade. Our people are a critical factor in helping us achieve this growth.

We are looking for amazing people who would love to have international exposure and are interested in working for a popular New York-based company. We need a focused team player who has excellent communication skills and attention to detail. You’ll learn tons about a lot of different aspects of finance. And for the right person, this role offers an uncapped opportunity.

Description of the Role

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. 

On a day-to-day basis, this means:

• Following up with customers on open and overdue invoices
• Handle case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve and we also want you to take ownership of projects you think can add value

Requirements

• 3+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

Personal Attributes

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.

Compensation & Benefits

• Competitive annual salary
• Health Insurance
• Learning opportunities 
• Working in a great culture

Details

• This is a WFH role
• Hours are Monday - Friday, 8:00 AM to 5 PM (EST)

At the end of the day, we’re confident that you’ll love this role because we’ll train you, set goals, and then give you the keys. You’ll be held directly responsible for driving results, the way you were for your own business. And you’ll do that surrounded by a team of incredibly talented, dedicated, and ambitious people who’ll challenge you to grow every day.

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

· Perl as a Developer.

· Python

· Strong knowledge of MS SQL Server (or any database like Sybase/Oracle/MySQL etc),

· Good understanding of RHEL Linux,

· Good understanding and hands-on with HTML and web technologies.

Secondary Skills (Good to have)

DevOps, Ansible, Git/S

COMPANY DESCRIPTION : 

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: Upto 4LPA + Incentives

Job Location: Hyderabad (On site)

ROLES & RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

We are looking for Web Designer with 2+yrs of experience and well-versed with Wordpress, kindly apply if the following responsibility suit you:

Job Responsibility:

• Experience in building both front-end and back-end of the website
• Knowledge of WordPress Plugins
• Excellent and written and verbal communication skills with proven fluency in English
• Good understanding of Web architecture
• Analysing website performance and troubleshooting errors
• Conducts Wordpress design/development research and performs discovery analyses for new client projects, including content reviews and wireframing.
• Creates Wordpress design/development strategies based on research.
• Stay up-to-date with new web technologies.

Company Website: https://theempiremedia.in/

➢ Degree from top engineering college, or equivalent technical background is preferred
➢ Be a self-starter who thrives in a rapidly growing organization
➢ Agility and ability to adapt quickly to changing requirements and scope and priorities
➢ 2-4 years of industry experience in iOS Mobile Application design and development, with minimum 2 app deployed in App Store
➢ A deep familiarity with Swift. Experience working with iOS frameworks such as Maps, core Location, core Bluetooth and Core Animation
➢ Strong UX/UI design exposure and experience in making apps work intuitively
➢ Ability to identify issues and improve application performance
➢ Experience in usage of instruments to detect memory leaks for performance optimization
➢ Develop unit and functional test cases
➢ Familiar with the following – Git repository, Restful API, MVC, MVP, MVVM
➢ Strong CS fundamentals (with competencies in algorithms and data structures). Highly accountable and takes ownership, with collaborative attitude, and a lifelong learner.
➢ Experience with third-party libraries and APIs Solid understanding of the full mobile development life cycle