Cutshort logo
Facile Services is into Market research and Service based. logo
Content Editor
Facile Services is into Market research and Service based.
Facile Services's logo

Content Editor

at Facile Services is into Market research and Service based.

Agency job
3 - 6 yrs
₹4L - ₹6L / yr
Pune
Skills
Content Writing
Copy Writing
Content Strategy
Web content management
Proofreading

Digital Editor Job description

We are looking for a creative and passionate Digital Editor to research, plan, develop and implement web contents, Whitepapers, Technology Blogs & Trending News. As a Digital Editor your main goal will be to produce creative, proof read, web contents, Tech Blogs & news that attract an audience.

Digital Editor Roles and Responsibilities:

  • Create, produce and manage high-quality content 
  • Proofread and edit material. Proofreading our deliverables to ensure they are grammatically perfect and stylistically interesting.
  • Supervise layout of images, graphics, videos and other artwork.
  • Manage and upload day-to-day contents. Regularly check and track contents reach.
  • Work in a multidisciplinary team with professionals such as web designers, marketing team to improve content strategy.
  • Mange development improvements to the new website; keep abreast and advise of developments in the digital arena; identify new digital opportunities
  • Research, create and upload SEO-friendly content pieces such as Technology blog posts, Trending News, case studies, and other content for our websites.
  • Offer your expertise on email marketing best practice to maximize the impact of these emails.
  • Liaise with staff and others members to encourage them to write relevant and interesting content for the website; foster relationships with the latter to involve them in any community forum aspect of the new website.
  • Ensure that all activity is measured, analyzed and reviewed with leanings taken forward. Accountable for disseminating monthly analytical reports. Regularly report on digital campaigns and contribute, where possible, with recommendations based on performance.
  • Ability to review content as an educator or coach, and intuitively understand what the target audiences need to know, plus the delivery methods best suited to how they want to/are able to consume information
  • Good knowledge of Influence marketing. Have to manage & co-ordinate with influencers.
  • Use Social Media for better presence
  • Adhere to copyright and privacy standards and company policies.
  • Determine and track important KPIs
  • Track and analyze website’s traffic 
  • Produce and present reports
  • Keep abreast with new trends in web technology.

Digital Editor Key Skills, Requirements and Qualifications:

  • A qualification in Digital Communications/ Media, or Marketing or PR or Journalism/English or IT/Web.
  • Previous working experience as a Digital Editor for 5 - 7 years
  • Excellent proofreading, editing and copywriting skills 
  • Available portfolio of published work
  • In-depth knowledge of software such as InDesign, Photoshop, etc.
  • In-depth knowledge of best SEO practices
  • Knowledge of Marketing and SEO tools
  • Knowledge of content management systems
  • Great interpersonal, presentation and communication skills
  • Creativity Skills: Editors need to be good at thinking creatively, problem-solving skills, generating ideas for up growing Technology Blogs, Trending News, and Whitepapers, Web Contents.
  • Organizational Skills: Editors need to be excellent at organization and forward planning. Much of the editorial content they select will be agreed several weeks before publication.
  • Management skills:  Time management skills need to be honed as well as the ability to resolve conflict and handle complaints, if found any. Editors must be sensitive to arising problems with contents.
  • Writing and speaking skills: It goes without saying that editors must be accomplished writers but they have to be confident speakers too.
  • Digital skills: Nearly all media outlets have a digital element now and editors need to be comfortable with posting and editing content online. Should have excellent writing skills; must have digital copywriting and copy-editing experience.
  • Good knowledge of at least two Content Management Systems and SEO best practice.
  • Working knowledge of HTML5 and CSS3.
  • Design/Desktop publishing experience (Adobe Creative Suite) with some evidence showing digital media design.
  • Have superb user experience skills and be able to develop wire-frames and write and communicate clear, functional/design specifications.
  • Be proficient at planning your own work, to multitask and deliver to tight deadlines, with minimal supervision.
  • Basic video making and editing skills useful - but not essential.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Remote only
5 - 8 yrs
₹6L - ₹12L / yr
OMS
Enterprise Resource Planning (ERP)
OMS/ERP Integration
Netsuite
Skubana
+8 more

Job Title : ERP/OMS Integrations Engineer

Experience : 5+ Years

Location : Remote | Full-time


Role Overview :

We’re looking for a technical, client-facing ERP/OMS Integrations Engineer to lead end-to-end implementation of order management systems for e-commerce clients. You’ll handle requirements gathering, system configuration, data flow mapping, integration, testing, and client training.


Mandatory Skills :

OMS/ERP integration (e.g., NetSuite, Skubana), e-commerce platforms (Shopify, Amazon), REST APIs & JSON, data flow mapping, troubleshooting, project management, and client-facing software implementation experience (5+ years).


Key Responsibilities :

  • Lead OMS/ERP implementation projects.
  • Integrate systems across e-commerce, warehouse, and accounting platforms.
  • Troubleshoot data/integration issues.
  • Collaborate with internal and external technical teams.
  • Train clients and ensure successful onboarding.

Must-Have Skills :

  • 5+ years in software implementation (client-facing preferred).
  • Experience with OMS/ERP tools (e.g. NetSuite, Skubana, Brightpearl).
  • Hands-on with e-commerce platforms (e.g. Shopify, Amazon Seller Central).
  • Strong knowledge of REST APIs, JSON.
  • Excellent communication & project management skills.

Nice to Have :

  • Scripting (Python/JavaScript/SQL)
  • Experience with middleware (Celigo, Boomi, Mulesoft)
  • Background in supply chain or logistics.
Read more
13KBS
Rajkot
1 - 3 yrs
₹1L - ₹3L / yr
Content Writing
Web content

🚀 We’re Growing – Be a Part of It!


Are you ready to turn your words into impact? 💡

We’re on the lookout for a talented Content Writer to join our vibrant team in Rajkot, Gujarat!


✨ What’s in it for you?

🔹 A creative, growth-driven environment

🔹 Real opportunities to learn & innovate

🔹 Exciting projects + a passionate team that values your ideas


📌 Role: Content Writer (Work from Office)

🕒 Experience: 2–3 Years

📍 Location: Rajkot, Gujarat


Candidate must know Gujarati, Hindi, English. and from Rajkot or near by area.

Read more
Mohali
3 - 6 yrs
₹5L - ₹6L / yr
Typing
Communication Skills
Medical terminology

Job Description for Live Medical Scribe

Job Profile

  • Position: Live Medical Scribe
  • Location: Mohali, Punjab
  • Job Mode and Type: On-site, Full-time
  • Shift Timings: Night Shift ( US Time Zones)
  • Salary: Competitive, commensurate with experience
  • Notice Period: Immediate Joiners Preferred

Job Responsibilities

  • Accompany physicians virtually in real time during patient visits to document patient-provider interactions directly into the Electronic Health Record (EHR)
  • Record dictated patient history, physical examination, review of systems, and other relevant medical information during live encounters
  • Update and maintain accurate patient health records, including lab results, imaging, and follow-up documentation
  • Prepare and assemble medical record documentation/charts for physicians prior to and during patient appointments
  • Ensure all documentation is complete, accurate, and compliant with HIPAA and healthcare facility policies
  • Monitor and document test results, referrals, and follow-up instructions as directed by the provider
  • Facilitate real-time communication between provider and patient, ensuring all notes and orders are accurately captured
  • Support providers in improving workflow efficiency and reducing administrative burden
  • No transcription of recorded audio; all documentation is performed live during patient encounters
  • Perform additional clerical and administrative duties as assigned to support provider productivity

Eligibility Criteria

  • Minimum 3 years of experience in live medical scribing (not transcription or recorded scribing)
  • Excellent English communication skills; US accent preferred
  • Fast and accurate typing skills (60+ words per minute preferred)
  • Proficiency with EHR systems (e.g., Epic, Cerner, Allscripts) and medical documentation software
  • Strong knowledge of medical terminology and clinical workflow
  • Ability to multitask and work efficiently in a fast-paced, live clinical environment
  • Understanding of HIPAA and patient confidentiality regulations
  • Bachelor’s degree in health sciences, pre-med, life sciences, or related field preferred
Read more
HashRoot
Agency job
via HashRoot by Deepak S
Remote only
4 - 15 yrs
₹6L - ₹15L / yr
Windows Azure
DevOps
SQL
Shell Scripting
Bash
+2 more

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.


Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.


Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.


Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

 

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

Read more
iDream Education
at iDream Education
1 recruiter
Kavyashree N
Posted by Kavyashree N
Gurugram
2 - 4 yrs
₹3L - ₹8L / yr
skill iconNodeJS (Node.js)
Freebase
Heroku
skill iconAmazon Web Services (AWS)

 


Minimum exp:
2 years (Full-time)

Primary and Must have skills: 

  • Deep hands on working experience in Node. JS
  • Firebase functions like notifications, real-time data update etc. 
  • Html, CSS, JavaScript, Jquery
  • Firebase, AWS/Heroku, SQL/NoSQL Databases with Server side integration
  • Can create and implement API on node js.
  • API development and management
  • Documentation & Efficient Code Management
  • Handled large amounts of firebase data in the reporting backend
  • Product Management & Product Ownership Orientation

Good to have skills (Additional):

  • Online payment systems,
  • Online Learning platforms
  • Licensing, Encryption, Reporting & Analytics

Personality skills:

  • Non Distracted, Focussed and Disciplined 
  • Analytical, Problem-solving and Calculative aptitude
  • Humility to Learn, share & keep improving
  • Professional, Organized & a Team Player
  • Understands importance of excellent and proactive communication in all formats

About iDream Education:
Our Roots and Vision

iDream Education is an ed-tech startup with a vision to facilitate universal access to learning and growth. Our solutions are designed to break the learning barriers of languages, boards, location or socio-economic status, and empower everyone to Learn Unlimited.


Our Core Values and Work Principles 

At iDream Education, we are a purpose driven startup and are building a team aligned to our vision, culture and values. 

Our core work values & principles are:

  1. Oneness - We believe in the fundamental oneness of all existence, and all our work, solutions, designs, content and business approach is based on this underlying principle of Oneness. 
  2. Equal Opportunities - We stand for equal growth opportunities for everyone in the company and in our user/partner/customer ecosystem. 
  3. Always Learning - Our culture is to always keep learning and improving with humility and self confidence. 
  4. Exponential Growth & Evolution - We aspire the company, our team members and our users to grow exponentially in all dimensions and keep evolving everyday.
  5. Collective Responsibility - Our culture aspires to empower every team member to take ownership and responsibility of the collective vision and its manifestation.

Skills, Experience & Personality Fitment for this Profile

  • Deep and Practical experience with Node. JS (primary work component), Firebase, AWS/Heroku, SQL/NoSQL Databases with Server side integration.
  • Minimum of 2 years of deep hands-on experience with web based solutions, backend development, APIs and web development in node.JS, firebase, basic understanding of android and flutter will be a plus but not necessary.
  • Should have worked on a web based backend in Node.JS for preferably an android app based solution which had scaled to a large number of users. Developed, managed and scaled usage/analytics and reporting of end user based solutions.
  • Capable of creating and implementing API on node js. Should have deep hands-on experience in  developing and managing APIs.
  • Should have practical experience of integrating and managing online payment systems, and build and manage online learning platforms with login, video security, online payment and reports.
  • Possess energies and capabilities to experience tremendous growth in learning, deep dive development, take end to end responsibility of the products and join hands to scale our solutions together with our team.
  • Personality Traits we respect - An undistracted mind, an aspiration for holistic growth, humility, discipline, clear and adequate communication and self confidence to learn and do anything. 

 

Role and Responsibilities of this Profile

  • You shall be working on and taking responsibility for our central content and reporting backend, which is the heart of our tech platform. 
  • Should have good command on Firebase functions like notifications, real-time data update etc.  
  • The backend shall be evolved into a content integration platform with internal teams and external partners working on a common backend for all content and courses updation, integration and management. 
  • You shall be responsible for taking ownership of the current web and backend solutions and defining, building and scaling them as per growth plans along with the product managers and the current team. 
  • All web and server side development and enhancements as per product growth vision and management plans. 
  • Please know that we are in a growth stage of our app and tablet based products and therefore a lot of responsibility and ownership taking work will be expected on the tech and product front.

Some Important Aspects of this Profile you should know

  • This role would involve a lot of self-driven sharp and focussed work with end-to-end responsibility of the products.
  • We are in a fast growth phase and therefore the need of the hour is a hands-on and fast paced approach to work with best of skills/communication and discipline.
  • This role requires  very responsible and efficient communication in all formats, verbal, written, messaging, email and documentation.
  • This role suits you best if you wish to do deep and focussed work in a product company and be a part of the initial core team that builds a globally scalable edtech platform.
  • We aspire to onboard a Node.js developer who wishes to spend at least 2-3 years in deep product building/scaling and gain unprecedented experience and growth while growing the products and iDream Education. 

Job Type: Full-time, Work at office (Please note, this is not a remote working role / No Work from home for this role currently)

Job Location: Sec-32, Gurugram, India

Remuneration: The CTC will be a combination of fixed monthly salary plus an annual bonus. Proposed CTC would be depending on the experience and fitment.
Read more
Daily Doc Technologies
Pune
1 - 3 yrs
₹3L - ₹6L / yr
MERN Stack
Fullstack Developer
skill iconReact.js
skill iconRedux/Flux
skill iconNodeJS (Node.js)
+4 more
Daily Doc Technologies LLC was conceived to innovate and bring cutting edge technology in medicine. Our mission is to make patient care more efficient, effortless and minimize medical errors. We focus on bringing useful IT solutions in medicine.

With advancements in technology, communication in healthcare can be made seamless and effortless. Lack of effective communication is one of the main causes of medical errors and unwanted outcomes. Daily Doc Healthcare App brings the technology in today's complex medical environment to give healthcare providers tools needed to have effortless, reliable and secure communication. Designed by doctors and nurses, we strive to make our platform better every day. Honesty and Integrity are our core values. We strive to innovate in healthcare to bring about positive meaningful changes in peoples lives.

Responsibilities

  • Strong knowledge of MERN stack (MongoDB, Express JS, React JS, Node JS, HTML5, CSS3, jQuery, Bootstrap, SASS)
  • Develop user interfaces for modern rich internet applications with the latest front-end technologies
  • Developing features to enhance the user experience.
  • Should have excellent in-depth knowledge on Nodejs and MongoDB
  • Hands-on experience working with Object-Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences
  • Building reusable code for future use
  • Writing tested code and its documention

Requirement
  • 1+ years of experience in front end development and backend development is must
  • Thorough knowledge of HTML5, CSS3 (LESS/SASS),React, Nodejs and Mongodb
  • Solid understanding of JavaScript and the ability to pick up any framework quickly
  • Strong Experience in back-end frameworks used to develop dynamic web pages (REST, GraphQL, WebSocket/socket.io)
  • Expertise in developing and testing across multiple browsers, platforms, DOM implementations, etc.
  • Strong experience in React, React Hooks, Redux, Thunk | Saga, ES6, Typescript, ESLint, Nodejs, GraphQL, Redis, AWS, Git, Github, Docker

Bonus but not mandatory

  • UI/UX designs
  • AWS
  • Git
  • CI/CD
Read more
New York based IT and Consulting company established in 1998
New York based IT and Consulting company established in 1998
Agency job
via Catalyst IQ by Soumya Sood
Remote, Bengaluru (Bangalore), Gurugram, Chennai, Hyderabad
5 - 8 yrs
₹10L - ₹15L / yr
Salesforce
Salesforce Apex
Salesforce Lightning
Salesforce Management
skill iconHTML/CSS
+3 more
Key Responsibilities:

● At least 5 years' experience that includes at least 3 years of experience as Salesforce
developer in translating business requirements into working solutions using Salesforce
● Architect, design, implement, test and deliver applications and systems in Salesforce.
● Design and implement solutions to automate development tasks, releases, and
maintenance of the Salesforce platform.
● Build internal solutions, with custom front ends (web, mobile) and backend services that
automate business processes.
● Integrate third party products into internal systems as well as support and upgrade
implemented systems. Author design documents and present design reviews
● Work in an agile development environment making regular incremental progress. Partner
with LAM developers, Business Analysts in NYC to define and implement solutions that
improve internal business processes
● Expertise in batch, queueable and scheduled jobs, future methods, Apex and triggers
● Build shareable components with HTML, CSS, JavaScript and lightning framework like –
Aura and / or Lightning Web Components
● In depth understanding of SFDC Profiles/Roles and Sharing Rules, Validation Rules,
Tasks, Workflow rules, and Triggers, etc.
● Experience with developer practices for code bulkification to adhere to Salesforce
governor limits on such items as SOQL queries
● Ability to communicate effectively with the team
● Ability to identify gaps in functional/business requirements and should be able to
effectively communicate this to both Business analysts, Project lead / manager
● Experience Salesforce CRM with Sales & Service Cloud

Desired Qualifications:
● 5+ years of experience in coding with minimum 3 years in Salesforce
● Must have in Java/Web Services development.
● Must have 1+ year of Lightning Web Component & 2+ years of Aura (Lightning)
Component experience.
● Must have Salesforce Platform Developer 1 and / or Salesforce Advanced Developer
certification.
● Masters / Bachelors in Computer Engineering, Information Technology or relevant
engineering field.
● 3+ years Java development experience including solid experience in HTML, JavaScript,
jQuery, JSON, XML, REST, SOAP, CSS, SOQL & SOSL.
● 1+ year of experience with integrations using REST, SOAP Webservices.

Please Note, Job Timings are from 12 PM - 9 PM
Read more
Bizongo
at Bizongo
1 video
17 recruiters
Tanvi Saxena
Posted by Tanvi Saxena
Bengaluru (Bangalore)
4 - 8 yrs
₹15L - ₹19L / yr
skill iconJava
skill iconPython
RESTful APIs

Designation: Software Engineer II

Experience: 4+ years

Work Location: Marathahalli Outer Ring Road, Bengaluru


About the role:

At Bizongo, we believe in delivering excellence which drives business efficiency for our customers. As a Software Engineer at Bizongo, you will be working on developing the next generation of technology that will impact how businesses take care of their process and derive process efficiency. We are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multi-dimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. As a Software Engineer in Test, you’ll be testing complex scenarios, end-to-end, using automation frameworks like Selenium.


Must-haves:

  • Proficiency in either Java or Python.

  • At least 4 years of experience in working on automated testing frameworks like Selenium, Cucumber.

  • Excellent understanding of Feature, Regression, and Smoke Testing.

  • Clear understanding of RESTFul API’s and building test frameworks for the same

  • Excellent in finding testing scenarios, catching corner cases of the feature that you would be testing.

  • Ability to Manage and Test different Projects simultaneously.

  • Tech/ BS in Computer Science (or have done relevant courses for the same)

  • Good in analysis and solving problems.

  • Excellent verbal and written communication skills.

  • Passionate about working in a startup.


It would be a plus if:

  • If you have built an automated test framework for at least one product from the scratch

  • Understanding of how the web works

  • Understanding of MVC frameworks like Ruby on Rails, Python Django


Key Responsibilities :

  • Understand the design and end-to-end workflow of the feature/product specifications.

  • Coming up with all the testing scenarios even before the start of development, after going through the design and specifications

  • Keeping the test suite up to date with the latest changes

  • Documentation - Keeping all the testing scenarios in the documented format so that anyone can test the scenarios manually if required

  • Key role in keeping the production bugs count to zero


Why work with us ?

  • Opportunity to work with "India's leading B2B" E-commerce venture. The company grew its revenue by more than 5.5x last year to reach to a 350 Cr annual revenue run rate scale. We invite you to be part of the upcoming growth story of B2B sector through Bizongo

  • Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

  • Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment

  • Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017

  • This year, Bizongo was awarded the highly prestigious & internationally acclaimed 'The DieLine Award' under the Sustainable Packaging category

  • Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company

  • The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce


About the Company:

Company Website: www.bizongo.com

About Bizongo:

  • Bizongo is India's largest multi-category technology-driven packaging platform. We are one of the largest B2B e-commerce players in the country. Bizongo's distinctive business model is a unified platform that solves design, development, and procurement problems for every packaging category. On top of this vision resides a stack of connected technology platforms that facilitate efficient business processes to provide an end-to-end experience which a focus on providing optimized technology-driven supply chain solutions. The place where creativity and technology converge is where transformation happens. With these elements put together, Bizongo is disrupting the market, enabling efficiency and bringing convenience in businesses.

  • Packaging has the untapped potential to fit into this space. It is ubiquitous, it is unique, and it is used by diverse industries like FMCG, E-commerce, Automobiles, Pharmaceuticals, and many more. This has made it an ideal means for Bizongo to put their belief into action and create a platform for everything packaging.
    Bizongo serves 100+ enterprise customers across a wide range of industries and is providing packaging solutions to leading brands like Amazon, Johnson & Johnson, Tata Cliq, & Mondelez to name a few.

  • Bizongo is a Series C funded startup and backed by marquee investors like Accel, B Capital, Chiratae Ventures, Schroder Adveq & International Finance Corporation (IFC). To be featured in Linkedin Top 25 startups and recognition by Forbes 30 under 30 Asia just validated our business model and affirmed our core beliefs.


Additional Perks:

  • Medical Insurance

  • Flexible Work hours

  • Work from Home

  • Casual Dress Code

  • Recreational Facility

Read more
Fast Growing Ethnic Wear Brand
Fast Growing Ethnic Wear Brand
Agency job
via Unnati by Gayatri Joshi
NCR (Delhi | Gurgaon | Noida)
6 - 8 yrs
₹10L - ₹15L / yr
Customer Retention
Customer Service
Business Planning
Business Development
Team Management
+5 more
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.

As a Head - Customer Experience, you will be taking full ownership of key performance indicators relevant to particular stages of customer engagement.
 
What you will do:
  • Helping in defining Brand Voice of the company
  • Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
  • Collaborating with the management, marketing & branding teams.
  • Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
  • Driving a passionate, customer-centric culture within the company
  • Influencing the company’s product road map to positively impact customer experience.
  • Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
  • Setting the customer experience team goals and ensuring that it is in line with Company vision.
  • Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
  • Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
  • Ensuring non- recurrence of customer issues by root cause analysis
  • Eliminating key problems/ issues in the customer life cycle.
  • Developing a holistic customer journey and shaping all customer touch points
  • maximizing customer satisfaction across all stages of engagement by exhibitions,
    digital and print communication, social media interactions
  • Discussing and handling complex escalations by coordinating with the company’s legal counsel.
  • Identifying the CRM needs of the company
  • Making necessary additions to the company’s prowess in terms of software and hardware.
  • Working with HR and Management in hiring new members for the team from time to time.
  • Analysing regular competitive landscape and staying ahead of the curve.
  • Assessing, appraising and training regularly team members and help in building organisational capability.

 

What you need to have:

  • Proven experience in augmenting customer experience and ratings at a company
  • Ability to work independently.
  • Prior experience or deep understanding of Omni-channel business strategies.
  • Strong Understanding/ keen interest in technology/ automation.
  • Strong interpersonal Skills
  • Proven Experience in managing teams.
  • Excellent Written and Spoken Communication Skills
  • Hands on experience in managing teams and getting results.
  • Should have worked on integrating a CRM for a company.
  • Strong analytical abilities and an empirical thought process.
  • Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
  • Keen interest and prior experience in building systems and processes from the ground up.
  • Deep understanding of business and business metrics
  • Ability to stretch long hours.
  • Proactive approach to business problems.
  • Candidates with prior marketing experience are preferred.
  • Excellent problem identification and solving abilities.
  • Inquisitive bent of mind.
  • Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
  • Should exhibit strong leadership abilities.
  • Should understand Web Technologies.
  • Tier 1 B-Schools with 6 to 8 years’ experience.
  •  
Read more
20 years IT Company providing Enterprise services
20 years IT Company providing Enterprise services
Agency job
Remote only
2 - 4 yrs
₹4L - ₹9L / yr
ServiceNow
Human Resources (HR)
skill iconJavascript
skill iconHTML/CSS
Databases
+5 more
  • Willing to work in Night shift (6pm to 3am)
  • 2-5 years of ServiceNow HR Application support 
  • Must be proficient with analyzing log files and standard debugging concept. 
  • Familiarity with tools practices of the trade such as incident management, knowledgebase, escalation management. 
  • Previous experience working with the ServiceNow Modules (HR - Case and Onboarding, ITSM, SLA Management, Service Catalog, Workflows Approvals etc) 
  • Min 2 year of experience in JavaScript, HTML, CSS, REST/SOAP, XML, Json 
  • Experience providing SaaS support is desirable 
  • Knowledge of ITIL standard methodologies 
  • Experience in L2, L3 support 
  • Databases understanding (MySQL, Oracle SQL etc) 
  • Good analytic skills, ability to prioritize tasks 
  • Ability to work as a team member and deal with multi-task issues 
  • Experience in manual testing might be an advantage 
  • Excellent communication skills (verbal and written) 
  • Experience in working in an Agile environment and good understanding of DevOps concepts 
  • ServiceNow administration/Developer Certification is a plus 
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos