Co-founder

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

• Must Have:  Proficiency in Rest API development using .Net core and C#.  Excellent knowledge in web application development using Angular 8+, HTML5, CSS and Bootstrap.  Excellent knowledge in micro-services development.  Proficiency in developing web applications and services for cross platform.  Excellent knowledge of Relational Databases, SQL, File storages and ORM technologies  Excellent knowledge in designing micro-services and different data storage services  Proficient in Object Oriented Analysis and Design  Excellent knowledge of cloud application development and deployment  Systems thinking, technical acumen, analytical skills and communication skills.  Testing skills (Unit testing, Integration testing)  Exposure to one or more software development methodologies (RUP preferred, one full Lifecycle preferred)  Good knowledge in designing dynamic creation and execution of Business workflows.  Good knowledge and experience in data lake concepts  Good analytical and problem-solving skills  Good knowledge in Git and DevOps model  Quality mindset and attention to detail in all aspects of software engineering and development

Please get to know about us by visiting http://www.peoplefirst.co.in/" target="_blank">www.peoplefirst.co.in 

We have a job opportunity for the role of "Outsystems Developer" in one of the fast-growing Japanese-based Start-Up Companies.

Job Location: Chennai / Coimbatore / Bhubaneswar

Job Description:

• CSSA certification prior to Dec 2019
• Minimum 4 years relevant experience in pega application development
• Strong technical acumen
• Willingness to work from Office, if required, after the pandemic
• Represent Machint if deployed at client location
• Cadets with a shorter notice period OR left with a shorter notice while serving notice are the TOP PRIORITY.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world. Together with our partner Parasus we are expanding into the area of SAP procurement, covering technology such as SAP SRM, SAP SLC, ERP MM, SAP S/4 or SAP Ariba. 

Desired Profile:

• Software development in general with 3 years in complex in of the following areas:Application workflow development, Utilizing the BOPF framework, interface development to 3rd party systems using e.g. SAP PI / PO, ABAP / ABAP OO frameworks, SRM specific developments
• Hands on development experience in RICEF objects
• Experience in SAP (SRM) is a MUST
• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Experience in implementation of user exits, BADI’s and reports to support custom processes

• Translate functional requirements into technical requirements
• Design and build high-performance, reusable, and reliable Apex code with best practices
• Use Salesforce APIs to integrate Salesforce with other tools and third-party applications
• Write coding solutions using key Salesforce core programing languages (Apex,

Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)

• Use Salesforce APIs to integrate Salesforce with other tools and third-party applications
• You have a strong understanding of workflow, process builder and flows
• Experience with CI/CD and deployment techniques in Salesforce
• Possess an expert level of knowledge of a CRM Sales and Customer Service functionality and integrations to external systems
• Experience with Security Model in Salesforce
• Hands-on Experience of Data Migration in Salesforce
• Experience with key areas of enterprise architecture, including integration technologies, single sign on
• Be flexible with changing priorities and comfortable working independently

• Manage heavy workloads and projects, many on a time-sensitive basis while still maintaining accuracy and strong attention to detail
• Identify bugs and align with requirements during debugging
• Write test classes for the class that you develop and ensure more than 80% code coverage
• Test bug fixes to make sure they work as per requirements, then deploy them to production

Responsibility

• Manage largeamounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements

• Must be Graduated or Post-Graduated.
• Should have at least 1 year of proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Job Description

Job Summary: The core function of the Technical Lead (TL) is to comprehend design details and manage the execution of the technical solution, working closely with the Technical Architect.
Role Responsibilities to the Internal Project Team:

• Direct and manage developer resources to accomplish project goals
• Develop in Apex, Lightning, Visualforce, React  and other technologies to build customized solutions
• Use knowledge of Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc
• Set best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement
• Perform and plan code reviews with developers on a consistent cadence
• Manage user stories for developers: prioritizing stories within a sprint and serving as an escalation point for the developers on all technical questions or issues
• Manage deployments and version control 
• Assist the Technical Architect in aspects of solution design
• Escalate issues or bugs that might impact the project or potential for customer success

 Role Requirements & Qualifications

• Salesforce.com certification (Administrator, Sales Cloud or Service Cloud)
• Vlocity Platform Developer certification; working experience with Vlocity OmniScript, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, etc.
• Strong customer-facing skills, proven ability to communicate and build relationships with business and technical audiences, great teamwork and collaboration skills
• Knowledge of health, insurance and key business processes (calculation rules, quoting, claims, etc.)
• Precise and effective customer and team communications and presentation skills
• Understand technology application within business
• A proven ability to manage multiple, competing priorities simultaneously
• Understand key concepts of user-centered design and design thinking
• Technically supporting developers with their tasks

Required - Minimum Bachelor's Degree or any other equivalent Degree in Computers Required Experience

• Work Experience with Salesforce integrations
• Minimum 5+ years of Overall work experience
• Minimum 2 - 3  years implementing Salesforce Integration & Lightning development projects
• Minimum 3+ years Vlocity project experience around Health, Insurance Industries

Benefits: Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.

Job Type: Full-time (Flexible with remote working option, if outside Bangalore)

Job Description

Timings :  1.30 PM to 10.30 PM

Exp        : 10 - 15 Years Responsibilities : 

• Work directly with Velosio clients to gather functional requirements, identify functional gaps, develop functional design documents and related solution design, and configure Microsoft Dynamics 365 BC software to meet business requirements
• Utilize ERP implementation standards and tools/documents
• Convert data from legacy system into Dynamics BC ERP system
• Demonstrate our Dynamics BC ERP product to existing and prospective clients; provide user training and support throughout implementation
• Provide post implementation support
• Attain product certifications as necessary
• Provide training and mentor-ship to junior level (Associate Consultants)
• Maintain Velosio core competencies: client focus, knowledge and skills, driving results, communication, teamwork and relationships, personal excellence, business insight, leadership, coaching and developing others

Qualifications :

• Bachelor’s Degree in Accounting, Computer Science, Information Systems, or closely related technical field
• Dynamics BC implementation experience and/or participation in at least 5 full life cycle implementation or 10+ years ERP implementation experience
• Experience with modeling business process and translating requirements into a business application
• Excellent presentation and communication skills targeted to effectively present information to C-level management, public groups, and/or board of directors
• Excellent organizational skills, attention to quality, self-motivation, and a desire to succeed
• Possess a professional presence suitable for direct client interaction by telephone or in-person