Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Driving the sales through reseller network and driving alliances with potential partners to create multiple channels for new customer acquisition.
- Leading the strategies and team driving the business to grow 10X in next 3 years.
- Uncovering the growth path by building offline GTM channels.
- Driving team with recruitment, training program, setting process, goals & performance review.
- Driving strategies with planning experimentation and opening growth potential of driving sales through channels in India and further to global market.
- Designing processes, revenue projections and roadmap.
- Working with different team to plan & execute processes.
- Designing process for partners onboarding, training and success.
What you need to have:
- Experience in managing teams of channel sales and driving sales through alliances and reseller base.
- Experience working with management consulting firms, business process outsourcers, IT sourcing companies, marketing service providers, creative & digital agencies, analytics & business intelligence consultancies, and customer experience consultancies.
- Proven ability to communicate with partners at all levels within an organization.
- Excellent communication, presentation, negotiation & documentation skills.
- Understanding of all parts of a partner lifecycle, starting with profiling/recruitment.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java
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Angular (2+)Dear candidate,
Wissen Technology is looking for experienced Java developers to join our team!
For Mumbai / Banglore Location
Name:
Experience (Excluding Internship):
Current company:
Last working Day:
Official Notice Period:
Holding any offers:(Yes/No):
Current CTC:
Expected CTC:
If you are not currently looking out for opportunities kindly pass on my Mail ID to interested candidates.
For any further questions please reach out to me on my mail. )
Thanks & Regards,
Siddhesh Ambre
Talent Acquisition
Wissen Technology
A BIT ABOUT US:
Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.
The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.
We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.
The Opportunity:
Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.
Responsibilities:
- Manage a portfolio of current customers.
- Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox.
- Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
- Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
- Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
- Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.
What An Ideal Candidate Would Look Like:
- 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
- Good communication skills especially with Enterprise customers from around the globe are necessary.
- Must have experience in upselling, cross selling and gauge customer requirements.
- Must have good presentation skills and hold of understanding customer’s business requirements.
- Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
- Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
- Must have experience of tracking product usage and instrumentation for Customer Success Management.
- May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.
Work Expectations:
Within 1 month
- You should have a complete hold of the product and value customers are getting from it.
- Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
- Drive at least 1 QBR from existing customers.
Within 3 months
- You need to have a clear understanding of onboarding customers.
- Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
- Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
- Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
- At least 1 referral from existing customers.
Within 6 months
- You should have discipline and document all of the ongoing discussions.
- Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
- We need an owner for this position who can in future build the CSM team below to drive overall customer success.
Personality traits we really admire:
- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
- Great attitude to ask questions, learn and suggest process improvements.
- Has attention to details and helps identify edge cases.
- Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
- Follows timelines and absolute commitment to deadlines.
Interview Process:
- Round 1 - Profile Evaluation
- Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
- Round 3 - Call with the CSM team to review your assignment
- Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
- Round 5 - HR Call
Compensation:
- As per Industry Standards
We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.
Please be aware that all your customers will include Enterprises and Fortune 500 companies.
Why Join Us:
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
- Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
- Work Schedule: Flexible working environment with remote work if required.
Our client is a Global D2C Consumer Fashion brand from India founded by alumni of IIT & IIM. The founding team has 15 years of experience across startups and large companies. Our client has over 60,000+ Happy Customers and has been featured by media outlets like CNBC TV18, ELLE, Cosmopolitan, ET Prime, YourStory.
About role
As a Brand Manager, you will help in promoting the brand. You will be responsible for driving brand equity on various social media channels.
Job Description:
● Plan, create, and execute marketing campaigns on various social media platforms
● Define and manage brand communication strategy across platforms
● Responsible for building consumer insights for the brand
● Provide insights and analytical reports to monitor overall efforts
● Build strategies, prepare budgets and execute campaigns in a timely manner
● Work with various agencies to promote influencer marketing, celeb partnerships, and brand collaborations
Requirements:
● 2-5 years of relevant experience in brand management
● Have worked with influencers, brands, and celebrities for enhancing brand equity
● Should have an analytical bent of mind
● Any prior experience with a D2C brand is an added plus. Similarly, any experience with a fashion and/or lifestyle brand is a plus.
LeadershipHuman Resource Executive
0 - 3 years
1.5-3 Lacs P.A.
Hiring office located in Ghaziabad
Women candidates preferred
Job description
Role & responsibilities
Talent Acquisitions IT staff hired, manage recruitment & selection process, verification, and documentation process
Champion the onboarding process, ensuring the process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision
Managing HR records including, resumes, applicant logs, employee and & employer forms/documents, leave records, and employees.
Employee orientations & Induction.
Employee Engagement Activity
Maintain and enhance employee benefits programs, including compensation, health insurance, expenses, vacation, and other personnel packages
Ensure legal compliance throughout human resource management
Analysis of HR and other departments with manpower requisition.
Plan, monitored, and appraise HR activities by scheduling management conferences with employees, hearing and resolving employee grievances, training managers to coach and discipline employees, and counseling employees and supervisors.
Assist in the development and implementation of human resource policies
Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates
Other roles & responsibilities as and when given by the reporting manager.
Preferred candidate profile
Have a relevant experience as an HR executive of at least 1+ years
Demonstrate intermediate to advanced skills and knowledge of Excel, as well as other Microsoft Office applications
Strong analytical and problem-solving skills
MBA HR / BBA / preferrable.
Excellent communication and people skills
Aptitude in problem-solving and grievance handling of employees
Understanding of general human resources policies and procedures
we have an urgent requirement for a front desk/hr executive /education counselor (female)
Interview Timing: 11 AM
Meet Miss. Shivani Tyagi
Carry your cv in hard copy
Interview venue :
693, Sector-14A, Opposite Sahibabad Sabji Mandi, Vasundhara, Ghaziabad(U.P.) 201012.
- Perform daily account management on Google AdWords, Facebook, Bing and other search platforms.
- Assist in the maintenance and monitoring of keyword bids, Account daily and monthly budget caps, impression shares, quality score & other important account metrics.
- Provide creative copy suggestions and graphical ad templates.
Assist in the management of Display network placement lists on AdWords & through other contextual advertising platforms.
- Can devise strategies to increase ROI – Is good at increasing CTR & reducing the cost per clicks
- Support the generation of new paid search campaigns, ad groups, and accounts and aid in the creation of new paid search marketing initiatives.
- Able to understand the business website thoroughly so as to implement a strategic plan for Google AdWords
- Keep pace with search engine and PPC industry trends and developments
MongoDB- Designing, building, and automating the MongoDB Architecture for open-source MongoDB.
- Good understanding of DB schema design, performance, tuning and capacity planning.
- The ideal candidate has worked with modern open-source MongoDB platforms cloud deployment models and test-driven development in a fast-paced agile environment.
- In depth understanding of data management e g permissions recovery security and monitoring Operational experience with MongoDB.
- Data Modelling Operational experience with Indexes.
- Good understanding of MongoDB replica set Op log and journals.
- Provide advice and support to other development resources interacting with MongoDB.
- Troubleshoot any problems that may come up with the database environments.
- Skilled in performance tuning and optimization using native monitoring and troubleshooting tools.
- Provide guidance in the creation and modification of standards and procedures.
- Experience working with cloud database services a plus.
- Experience working in an Agile Scrum environment.
- Experience working in Aggregation in MongoDB.
- Strong communication documentation skills and technology awareness.
PHPMongoDB
NodeJS (Node.js)Position: PHP / MYSQL Developer & NodeJS / MongoDB Developer
- The selected candidate is required to work on Core PHP or NodeJS/MongoDB.
- Building web services for Mobile applications.
Selected candidate will be a part of product development team and have to manage both maintenance and enhancement projects.
As a PHP Developer:
- You love an Agile work culture and deliver as per plan
- You're a lively person who's passionate on what you do
- You're a nonstop learner and enjoy sharing the learning to your juniors
- You're socially connected with the team and helping others team voluntarily.
- You're tech- expertise and effective in tools operation and automate the regular process
- You're someone who loves problem- working by seeing the occasion in every challenge and you enjoy learning from failures
- Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary.
- Think of user needs instead of system needs
Skills & Expertise we look for:
- Hands-on experience in Core PHP and MySQL Database
- Design and implement the Restful services.
- Familiar with HTML, CSS, jQuery, JavaScript
- Good knowledge in front-end frameworks such as Angular JS / React JS
- Good knowledge in gathering requirements, creating technical specifications, architecture documents and project planning
- Maintain and improve the performance of the applications.
- Should good in evaluate and implement new technologies to maximize development efficiency and improve the applications.
- Should good in communication skills and ability to work closely with diverse teams in a fast-paced environment.
- Should have some experience in integrating projects with third-party vendors
- Develop and execute influencer marketing strategies and creative
campaigns
- Identify and build relationships with prominent influencers
- Building an influencer ecosystem for e-commerce/start-ups.
- Research relevant influencers and contact them.
- Build good relationships with influencers.
- Negotiating with influencers
- Monitor influencer activity, analyse their performance, identify areas
of improvement, and recommend
- Research relevant industry experts, competitors.
- Brainstorm new, creative approaches to influencer/ affiliate/
collaboration campaigns.
- Liaising with the marketing team to create and coordinate
marketing strateg
What you will do:
- Coordinating with internal (operation, sales) and external stake holders (Client POC)
- Ensuring that customers receive the quickest service possible
- Assisting representatives in handling disappointed customers
- Determining a course of action to resolve customer problems
- Training newly hired customer service representatives
Desired Candidate Profile
What you need to have:- Graduates from tier 1/2 engineering / management colleges
- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling and monitoring capabilities
- Ability to adapt quickly to a new environment
AngularJS (1.x)NodeJS (Node.js)
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon