Clients Relations Specialist

What you will do:

• Write articles, blog posts, and web content

• Edit and proofread content for clarity and grammar

• Research topics to produce fresh, accurate content

What you will need:

• Strong writing skills

• Good grammar and attention to detail

• Ability to meet deadlines

Experience: 1 Years

Location: Rajkot, Gujarat

Position Type: Full-time, in-office role | No remote work available

Company: IDFC First Bank

About the company:

IDFC FIRST Bank stands out as the new-age bank in India, driven by principles of ethical banking, technological innovation, and societal welfare. With a strong commitment to serving customers ethically, the ‘Near and Dear’ Test, assures that our products meet the standards we'd want for our loved ones. We reject unethical income and simplify our offerings, eliminating fees on various services such as Savings Accounts, Debit Cards and transactions, making us the FIRST and only bank in India to do so. Our approach is customer-centric, with transparent and user-friendly products, levelling up the industry standards.

Job Description

Job Title: Information Designer

Location: Chennai

Compensation: negotiable (Commensurate with experience)

Experience: 4-7 Years

Qualification: B.E/B.Tech

Key Responsibilities: 

1. Specializing in tech presentations
2. Create visually appealing and informative slides
3. Break down complicated concepts into simpler terms and use visuals to illustrate points.
4. Use storytelling techniques to keep the audience interested and involved.
5. Adjust the level of detail of the presentation to suit different audiences

Primary Skills: Database Systems (SQL), Python Flask/Fast API/Django frameworks specifically
Requirements:

• Highly proficient in fundamentals of Python web development frameworks like Flask, Django and Fast API
• Demonstrated experience in developing APIs using Python frameworks
• Should have deep knowledge in PostgreSQL, MS SQL Server and other SQL based Databases
• Knowledge and proficiency in NoSQL is a bonus

Job Requirements :

- Should have experience in supporting the application and infrastructure 24x7.

- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)

- Good experience on Java/j2EE application supporting and AWS infra supporting.

- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.

- Respond quickly and effectively to production issues, troubleshooting solutions, and
taking responsibility for seeing those solutions through resolution.

- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.

- Strong knowledge of Linux/Unix operating system.

- Good knowledge of scripting languages like Shell, Python.

- Good Knowledge of Databases like Mongo, Mysql, SQL Server.

- Respond to alerts and take corrective action to ensure the high availability of our
production environments and participate in an after-hours on-call rotation.

- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus

- Strong verbal and written communications skills are a must

- Must have production support experience as the requirement is 24X7X365 production support.

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

We are looking for a DataOps Engineer with expertise while operating a data lake. Amazon S3, Amazon EMR, and Apache Airflow for workflow management are used to build the data lake.

You have experience of building and running data lake platforms on AWS. You have exposure to operating PySpark-based ETL Jobs in Apache Airflow and Amazon EMR. Expertise in monitoring services like Amazon CloudWatch.

If you love solving problems using yo, professional services background, usual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.

What you will do?

• Operate the current data lake deployed on AWS with Amazon S3, Amazon EMR, and Apache Airflow
• Debug and fix production issues in PySpark.
• Determine the RCA (Root cause analysis) for production issues.
• Collaborate with product teams for L3/L4 production issues in PySpark.
• Contribute to enhancing the ETL efficiency
• Build CloudWatch dashboards for optimizing the operational efficiencies
• Handle escalation tickets from L1 Monitoring engineers
• Assign the tickets to L1 engineers based on their expertise

What are we looking for?

• AWS data Ops engineer.
• Overall 5+ years of exp in the software industry Exp in developing architecture data applications using python or scala, Airflow, and Kafka on AWS Data platform Experience and expertise.
• Must have set up or led the project to enable Data Ops on AWS or any other cloud data platform.
• Strong data engineering experience on Cloud platform, preferably AWS.
• Experience with data pipelines designed for reuse and use parameterization.
• Experience of pipelines was designed to solve common ETL problems.
• Understanding or experience on various AWS services can be codified for enabling DataOps like Amazon EMR, Apache Airflow.
• Experience in building data pipelines using CI/CD infrastructure.
• Understanding of Infrastructure as code for DataOps ennoblement.
• Ability to work with ambiguity and create quick PoCs.

You will be preferred if

• Expertise in Amazon EMR, Apache Airflow, Terraform, CloudWatch
• Exposure to MLOps using Amazon Sagemaker is a plus.
• AWS Solutions Architect Professional or Associate Level Certificate
• AWS DevOps Professional Certificate

Life at Mactores

We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.

1. Be one step ahead

2. Deliver the best

3. Be bold

4. Pay attention to the detail

5. Enjoy the challenge

6. Be curious and take action

7. Take leadership

8. Own it

9. Deliver value

10. Be collaborative

We would like you to read more details about the work culture on https://mactores.com/careers 

The Path to Joining the Mactores Team

At Mactores, our recruitment process is structured around three distinct stages:

Pre-Employment Assessment: 

You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.

Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.

HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.

At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.

Job ID: RP1050

Job Location: Mumbai or Gurugram

Expected Joining: within two weeks

Job Requirement:

• 4 to 7 years of experience in the lending domain.
• Proficiency with selenium using Java or Python
• Proficiency in Linux, network database, distributed system.
• Develop test plans, identify quality risks and propose reasonable solutions
• Organize and execute test tasks

About Us:

Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor, and Microsoft Gold Certified Partner.

Role & Responsibilities

This role will be leading analytics at WarehouseNow. You will be expected to drive data driven decision making with senior management and own product metrics

• Develop an In-depth understanding of user journeys on WarehouseNow Platforms and generate data driven insights & recommendations to help product business in meticulous decision making.
• End-to-end ownership of key metrics, work with respective product owners to understand areas we need to measure and ensure the needle is moving in the right direction.
• Develop strong hypothesis, execute A/B experiments and identify area of opportunities with strong confidence level.
• Work cross-functionally to define problem statements, collect data, build analytical models and make recommendations
• Identify and implement streamlined processes for data reporting, dashboarding and communication
• Collaborate with Product for data tracking and implementation of tools like Google analytics, Firebase, etc. 

Key Competencies

• 3+ years of experience in core business analytics/product analytics.
• Excellent SQL, Excel abilities with working knowledge of scripting (Python, R, shell etc.)

• Background in Engineering /Statistics/Operational Research
• Bonus: Prior experience in a B2C Company