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Client Success Executive (FEMALE ONLY)
Client Success Executive (FEMALE ONLY)
Drivado Transfers Private Limited's logo

Client Success Executive (FEMALE ONLY)

HR Drivado's profile picture
Posted by HR Drivado
0 - 1 yrs
₹2.1L - ₹2.2L / yr
Kolkata
Skills
Client Management

Job Description:

Job Title: Client Success Executive (FEMALE)


Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.


Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.


Requirements:

· 1-3 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.


Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off


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About Drivado Transfers Private Limited

Founded :
2016
Type :
Product
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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