BDA,BDE

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Candidate Skills:

• Excellent interpersonal and communication skills.
• Good hands on experience in React JS
• Strong JavaScript fundamentals
• Knowledge of HTML5/CSS3 is plus.
• Knowledge in Natural Language Processing is plus.
• Knowledge of database technologies like Hadoop / MySQL / SQL / No SQL is a plus.
• Experience consuming RESTful APIs
• Enthusiastic in problems solving and is proactive.

Qualifications:

• MCA/BE/B.Tech

Job Summary

We are looking for a highly motivated and innovative Business Development Associate to join our team. The ideal candidate will identify new business opportunities, conduct market research, build and maintain client relationships, and collaborate with internal teams. You'll play a key role in bridging the gap between clients and the organization, driving growth, and ensuring our offerings align with client needs.

Must have skills

• Seeking freshers to those with up to 2 years of experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator. 
• Excellent presentation skills. 
• Proficiency in Microsoft Office.

Roles and Responsibilities

• Identify and target potential customers to generate new sales opportunities.
• Initiate contact with prospective clients through calls, emails, and social media to establish connections and schedule meetings.
• Cultivate and maintain strong relationships with both new and existing customers.
• Understand customer needs and provide customized solutions that align with their purchasing goals.
• Create and present engaging presentations and proposals to potential customers.
• Negotiate terms and close sales to achieve or surpass sales targets, focusing on stock placement subscriptions.
• Conduct market research to stay informed about industry trends, competitors, and potential growth areas in B2C sales.
• Analyze sales data and market trends to identify new opportunities for expanding the business.
• Collaborate with marketing and product development teams to ensure business development efforts align with overall company strategy.
• Gather feedback and insights from customers to help refine product offerings and marketing strategies.
• Monitor and report on key performance indicators (KPIs) related to business development and sales activities.
• Prepare regular reports for management to review progress and outcomes.

• Extensive experience in designing & supporting Azure Managed Services Operations.  
• Maintaining the Azure Active Directory and Azure AD authentication. 
• Azure update management – Handling updates/Patching. 
• Good understanding of Azure services (Azure App Service, Azure SQL,  Azure Storage Account..etc). 
• Understanding of load balancers, DNS, virtual networks, NSG and firewalls in cloud environment. 
• ARM templates writing, setup automation for resources provisioning. 
• Knowledge on Azure automation and Automation Desire State Configuration. 
• Good understanding of High Availability and Auto scaling. 
• Azure Backups and ASR (Azure Site Recovery) 
• Azure Monitoring and Configuration monitoring (performance metrics, OMS) 
• Cloud Migration Experience(On premise to Cloud). 
• PowerShell scripting for custom tasks automation. 
• Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems. 
  
  Certification: 
  
  Azure Administrator (AZ-103) & Azure Architect (AZ-300 & AZ-301) 

At Alyve Health, we are building an AI powered digital health ecosystem which helps our members achieve outcomes. This is an opportunity to be a part of the founding team and work with senior founders who come from excellent professional pedigree. More importantly, this is an opportunity to significantly impact our members’ lives.

Work @ Alyve Health
In our prospective hires, we not only look for technical skills but also a culture fit. Everything we do is targeted at improving health outcomes of our customers – we are obsessed with this one thing and it guides all our decision making. We have no “pryamids” – if you join us, you will be trusted with the same information and degree of freedom that our founders have. We are a team of do-ers and creators. Finally, we take a lot of pride in having the courage to do things which perhaps nobody else would have done in the past; we look to innovate every minute of every day and decide boldly as well as quickly.

Your responsibilities:
• Working on end-to-end product development, from conceptualisation stage till the final product release
• Design and develop overall web app architecture
• Ensuring timely and continuous integration and deployment
• Ensuring responsiveness and efficiency of application
• Troubleshoot, debug and upgrade software as and when required
• Ensure complete and proper documentation of the product features and releases
• Adhere to the industry best practices, and ensure all data security and data protection measures are met
Develop responsive applications compliant with multiple browsers, platforms and devices

We look for:
• Experience in building web views and apps for Android & iOS platforms using any of the following tools/technologies- MEAN/MERN Stack, JQuery , CSS3, SCSS, Bootstrap, HTML, HTML5, XML, JSON, Angular JS, JQuery, Mobile, Android SDK with Android Studio, XCode, Swift framework etc.
• Possess working knowledge of web and mobile UX/UI. Adhere to design systems and apply to coded pages, screens and states
Experience in developing customer facing mobile web applications in Health-Tech space will be added advantage.

The iOS Developer is responsible for the development and maintenance of native mobile code on the iOS operating systems. This person utilizes their knowledge of mobile development and hardware capabilities as an integral part of the software development team. 

The role requires an energetic and self-motivated individual with excellent communication, organization, and technical skills to work cross functionally.

Responsibilities:

• Create compelling device specific user interface and experiences
• Build Prototypes
• Optimize performance
• Keep up to date on the latest industry trends in mobile technologies
• Collaborate with development team and product owners to analyze, design, and implement user stories using an agile methodology 
• Write high-quality code that complies with design specifications and meets development and support requirements. 
• Develop unit tests and test changes using an agile methodology. 
• Use a variety of tools to perform unit testing, automated builds, and source control. 
• Participate as a member in Agile teams, and work with other team member to review user stories, estimate effort for user stories, and participate in sprint reviews.

Required Skills:

• 5+ years experience in Objective-C, Swift and Cocoa development 
• Experience publishing applications to the App Store
• Experience with RESTful API to connect iOS applications to backend services
• Experience with Test Driven Development (TDD)
• Experience with Source Control like Git
• Understanding of Apple's design principles and interface guidelines
• Ability to understand and write SQL code
• Experience with Apple Pay is a huge plus
• Familiarity with continuous integration
• Ability to work in a fast-paced, high-effort, dynamic work environment
• Fast learner of new and emerging technologies
• Development experience with highly trafficked apps
• Excellent verbal, written, and interpersonal communication skills
• Undergraduate degree in the field of computer science or equivalent
• Able to handle multiple tasks in a fast paced environment