Chief of Staff

You Are:

An experienced UX designer, who is able to understand our business requirements and any technical limitations, as well as be responsible for planning and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, journey maps, wireframes, mockups, and prototypes, validate the proposed solutions with users and is expert in usability best practices.

You will be part of the product team, working closely with users, engineers, and UI designers, to build and refine our product.

In this role, you should be both analytical and creative, able to grasp user needs and solve problems. A strong portfolio of successful projects is essential. Ultimately, you will make our product more user-friendly and intuitive, in order to attract and retain customers.

Simply put, you will be passionately and constantly solving challenging problems!

What you will do:

• Work closely with Product Owners to understand business requirements
• Ask smart questions, take risks and champion new ideas
• Make design decisions that imbibe empathy related to core, as well as new functions and features
• Use user-centered design process and rapidly test and iterate your designs
• Work directly with our engineers, delivering product specs and assets to them
• Work directly with other designers to envision and iterate the concept
• Compile research and create user flows
• Design mockups and high-fidelity user interfaces
• Conduct concept and usability testing as well as gather feedback
• Define the right interaction model and evaluate its success
• Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions.

What you have:

• 4 - 6 years of UX design experience.
• Solid grasp of information architecture, interaction design, information design, and usability testing
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
• Expertise in UX software and strong understanding of development technologies
• Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision
• Solid design background with an keen eye for quality and details
• Background in project management and research
• A plus if you have fintech knowledge and experience.

What you will bring:

• Approach problems holistically. Work with product owners/engineers to help define experience. This includes gathering requirements, creating design options and presenting those options to stakeholders at various stages in the process.
• Be nimble. You will be working to model problems with customer journey maps, while simultaneously designing and iterating against those needs and behaviors. Velocity and iteration are core to your being.
• Be flexible. Be ready to work on multiple projects, help your team members when they reach out and grow the team’s UX knowledge.
• Be a storyteller. Have a strong point of view, able to articulate and communicate ideas clearly to stakeholders. Bring in your style of presenting with awesome story telling.
• Build empathy as a culture. Enable organization to think and feel from a user’s perspective. Uncover opportunities to decrease friction and enable new pathways by talking to and listening to users about their frustrations and goals.
• Be committed to results. As a designer with experience, you will work closely with product leadership, cross-functional leads, to go beyond expectations.
• Collaborate like mad. Identify synergies and opportunities for optimized end-to-end experiences across workflows, channels, devices, and segments. Partner with the teams across geos to drive product experiences.
• Be accountable. In addition to design skills, you also have some development know-how to help you implement your designs. You are confident steering a project from the earliest ideation phases all the way through final delivery.

• Everyone is empowered to make decisions
• Transparency in communication keep us aware of where we are heading, and honest feedback helps everyone to grow quickly & in all directions
• You also have flexible timings and a great office space to work in
• Meal coupons and Uber Credits