Chief of Staff

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Monthly salary - ₹15,000 + incentives

Roles and Responsibilities - calling to confirm appointment and explain available plans to customers

Languages - English , Kannada and Hindi (optional) 

Detailed Responsibilities

• Manage each project's scope and timeline
• Coordinate Sprints, Retrospective meetings and daily stand-ups Coach team members in Agile frameworks
• Facilitate internal communication and effective collaboration
• Be the point of contact for internal / external communications
• Work with product owners to handle backlogs and new requirements
• Resolve conflicts and remove obstacles that occur Help teams implement changes effectively
• Ensure deliverables are up to quality standards at the end of each
• Sprint Guide development teams to higher scrum maturity
• Help build a productive environment where team members 'own' the product and enjoy working on it. 

Job Description

· Design technical specifications for RPA (Uipath) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.

· Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.

· Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

· Complies with and helps to enforce design and coding standards, policies and procedures.

· Ensures documentation is well maintained.

· Ensures quality of coded components by performing thorough unit testing.

· Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.

· Reports status, issues and risks to tech leads on a regular basis

· Improves skills in automation products by completing automation certification.

· Mentors junior developers and performs code reviews for quality control.

Qualifications

Bachelor degree in Engineering / Computer Science

Additional Information

· 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).

· Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.

· Understands development methodology and lifecycle

· Should be trained on RPA tools (Uipath).

· Self-motivated, team player, action and results oriented.

· Well organized, good communication and reporting skills.

Key Responsibilities

• Develop and maintain Python-based applications.
• Design and optimize SQL queries and databases.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and efficient code.
• Troubleshoot and debug applications.
• Participate in code reviews and contribute to team knowledge sharing.

Qualifications and Required Skills

• Strong proficiency in Python programming.
• Experience with SQL and database management.
• Experience with web frameworks such as Django or Flask.
• Knowledge of front-end technologies like HTML, CSS, and JavaScript.
• Familiarity with version control systems like Git.
• Strong problem-solving skills and attention to detail.
• Excellent communication and teamwork skills.

Good to Have Skills

• Experience with cloud platforms like AWS or Azure.
• Knowledge of containerization technologies like Docker.
• Familiarity with continuous integration and continuous deployment (CI/CD) pipelines

• Clarify feature requirements with product team
• Design end to end feature flow
• Write scalable and bug free code
• Take care of test and deployment pipeline
• Maintaining the existing products

• Must have experience with any scripting language (Javascript/NodeJS preferred)
• Experience with API-driven and highly scalable application is a plus
• Good knowledge of non relational DB (MongoDB preferred)
• Good with data structure and algorithms
• Good to have an experience with testing framework and CI/CD pipeline

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.

Responsibilities

• Design and implement Azure BI infrastructure, ensure overall quality of delivered solution 
• Develop analytical & reporting tools, promote and drive adoption of developed BI solutions 
• Actively participate in BI community 
• Establish and enforce technical standards and documentation 
• Participate in daily scrums  
• Record progress daily in assigned Devops items 

Ideal Candidates should have

• 5 + years of experience in a similar senior business intelligence development position 
• To be successful in the role you will require a high level of expertise across all facets of the Microsoft BI stack and prior experience in designing and developing well-performing data warehouse solutions 
• Demonstrated experience using development tools such as Azure SQL database, Azure Data Factory, Azure Data Lake, Azure Synapse, and Azure DevOps. 
• Experience with development methodologies including Agile, DevOps, and CICD patterns 
• Strong oral and written communication skills in English 
• Ability and willingness to learn quickly and continuously 
• Bachelor's Degree in computer science 

We have a couple of levels in the customer service team from simply assisting customers in their pre-sales queries to solving their complaints at the highest escalations. Based on your work-ex and skill set, we offer salary & responsibilities;, some of them are mentioned here for better understanding.