CX Analyst & Product Insights (B2C, Tier-1),

Manage IT network and client systems as well as daily technical operations that meet and exceed the school’s education and business technology requirements

Support long-term IT-based educational programs that enhance the delivery of education services and development of the school community

Overview of Responsibilities:

The IT Manager is responsible for managing and overseeing day-to-day implementation, to realize fault tolerance of key IT area. Support and maintenance in the following areas:

1.  Manage the procurement of IT systems.
2.  Lead the IT team in providing Help Desk services for Teaching staff and Students with IT based educational programs that enhance the delivery of teaching and learning.
3.  Prepare and manage the IT infrastructure budget and account for IT fixed assets.
4.  Coordinate IT infrastructure and support requirements with Academic IT Staff, and provide technical support for IT development projects in the Schools.  Work closely with Academic IT Staff in management and control of teaching software purchases, databases, and configuration control of Staff Laptops.
5.  Provide technical support to national IT infrastructure projects for schools and new facility development ensuring consistency in implementation and policy.

The IT Manager is responsible for managing and overseeing day-to-day implementation, support and maintenance in the following areas:

Network

1.  Direct daily maintenance to ensure maximum reliability and minimum service interruption
2.  Manage installation of required updates on infrastructure and client systems
3.  Maintain core services
4.  Recommend and implement changes and system enhancements to improve the network

Client platforms

1.  Set up, install and maintain desktops and laptops in the school
2.  Ensure standard configurations across the deployed systems
3.  Directly and with third party vendors manage the repair and servicing of equipment
4.  To seamlessly connect with the IT infrastructure in the new site, ensure the IT operation in the new site goes well

Software

1.  Ensure all software is properly licensed
2.  Manage the installation and upgrade schedules for educational and business software
3.  Provide technical support for school management, accounting and educational software
4.  Assist the teaching staff in identifying and integrating educational software available in India  and internationally

IT security

1.  Ensure all LANs and VPNs are secure from both electronic and physical intrusion
2.  Review and maintain a proper level of access and password control
3.  Ensure data integrity through routine database scans
4.  Establish a disaster recovery plan
5.  Guarantee network data is backed up on a daily basis

Reprographics

1.  Work with third party vendors to ensure the reprographics equipment runs smoothly
2.  Provide technical support as needed

Audio/ visual equipment

1.  Maintain the school’s inventory of audio/ visual equipment
2.  Assist in the installation and setup of equipment as needed

IT training and help desk support

1.  Provide training for both educational and business applications as needed
2.  Ensure proper procedures and staffing are in place to respond to teaching and admin staff requests in a timely manner
3.  Analyze problems, develop solutions, arrange preventive measures and maintain clear and consistent communications with internal customers on IT issues  

New facility development

1.  With the Project Manager, develop IT infrastructure plans and budgets
2.  Prepare IT and telecom cabling plans
3.  Identify hardware and software requirements
4.  Manage purchasing, installation and servicing of equipment with third party vendors
5.  Conduct infrastructure and product testing
6.  Manage IT handover and acceptance procedures

General requirements

1.  Maintain an inventory of all IT, audio/ visual equipment and licenses
2.  Ensure consistent documentation of the operating environment
3.  Develop the annual IT plan and budget with the Head of Technology
4.  Evaluate and set standards for hardware and software
5.  Develop change management schemes that smooth the transition to new equipment and procedures earning speedy acceptance of new equipment and upgrades
6.  Perform general IT duties as required

The IT Manager holds primary responsibility within location for IT and IT related issues.

Skills and Experience Required:

1.  Must have a minimum of 8 years IT systems and operations management experience including 5 in the K12 education sector
2.  Minimum 5 years experience with IT infrastructure budgets and cost management
3.  Minimum 5 years experience supervising professional IT personnel
4.  Must be able to read, analyze and interpret computer hardware and systems management technical manuals and procedures
5.  Strong personal skills to communicate directly with end users in sometimes tense situations
6.  Bachelors degree in computer science, information systems or related computer field
7.  Strong to Fluent written and verbal English
8.  Strong initiative, integrity and good judgment
9.  Fast problem solving skills in new situations
10.  Ability to handle multiple tasks simultaneously 

Desire experience of leading and managing I.T. based projects and vendor management

  IT systems and operations management experience

   Microsoft Windows OS, Microsoft Server and related technologies

  Network management experience including LAN/ WAN/ VPN

  Open Directory and/or Active Directory management experience

  Desire experience managing network policies and protocols including firewall configuration, content filtering, and related technologies

ABOUT THE ROLE

This is not a traditional role. You will work directly with IBC’s founder — close enough that this overlaps with a CEO’s office function — but your primary weapon is AI. You’ll use it to run our marketing engine, sharpen our BD process, and help the team work smarter every day.

IBC Consultants (www.consult-ibc.com) is a fast-growing consulting delivery firm that helps boutique strategy and transformation firms globally scale their execution capacity.

We’re looking for someone at the intersection of AI-powered business process engineering and B2B marketing execution — business-aware enough to make good judgment calls, and technical enough to build and run the systems that make those judgments scale. This role demands both: not just AI, and not just marketing.

WHAT YOU’LL OWN 

· AI-powered business process engineering — design, build, and iterate multi-step AI workflows across BD, marketing, and operations; you can build and debug these systems end-to-end, not just prompt for outputs

· Account-based marketing (ABM) — manage and improve IBC’s full BD pipeline from target identification to outreach; one of several application areas for your AI and process skills

· AI adoption — help the team integrate AI tools into day-to-day work

· Founder support — work directly on strategic priorities; this role sits at the centre of how IBC operates

· Team interface — work with delivery partners, clients, and the broader team

WHAT WE’RE LOOKING FOR

· 1–3 years experience in a fast-moving environment — consulting, startup, or marketing. Minimum 1 year of post-graduation work experience required; freshers will not be considered

· Genuinely AI-curious — you’ve used Claude, ChatGPT, Make, Zapier or similar and built multi-step workflows with them; you can build and debug these systems, not just write prompts for outputs

· Engineering or business degree from a good institution — we care about how you think

· Business-aware — you understand context before automating anything

· B2B marketing interest is a strong plus

· Works independently — owns outcomes, not just tasks

WHAT THIS IS NOT

· Not a traditional CEO’s office role (No prior CEO’s office experience required)

· Not an AI product development role (You won’t be building AI products from scratch()

· Not a siloed function (You’ll span BD, marketing, and operations)

WORKING AT IBC

Remote-first team with an onsite stint in Pune for the first 3–6 months. After that, work from wherever you work best. Learn more about our culture and values at: https://www.consult-ibc.com/careers/

HOW TO APPLY

Fill in the application form with your basic details, answers to screening questions, and attach your resume.

Apply here: https://forms.gle/XRgR9scvtuExo1FP7

We are looking for a dynamic and driven Recruiter cum HR Executive to join our growing team. The ideal candidate will have hands-on experience in technical recruitment, employee engagement, and HR operations. You will play a crucial role in building a high-performing team while maintaining a positive and efficient work environment.

Key Responsibilities

Recruitment & Talent Acquisition

• Manage end-to-end recruitment lifecycle — from sourcing to onboarding.
• Understand technical requirements (PHP, Laravel, Java, Node.js, React, DevOps, etc.) and identify the right talent.
• Use multiple sourcing channels — job portals, LinkedIn, referrals, and internal databases.
• Conduct initial screening, coordinate technical interviews, and ensure timely closures.
• Maintain a candidate pipeline for future hiring needs.

HR Operations

• Manage onboarding and induction for new hires.
• Maintain employee records, attendance, and HR databases.
• Handle employee queries and assist in payroll coordination.
• Draft offer letters, appointment letters, and other HR documentation.

Performance & Engagement

• Coordinate monthly performance reviews and feedback cycles.
• Organize employee engagement activities, rewards, and recognition programs.
• Support management in designing KRAs, appraisal processes, and team structures.
• Help create a positive, growth-oriented culture aligned with company values.

Required Skills & Qualifications

• 2–3 years of experience in HR and technical recruitment in IT/software domain.
• Strong understanding of IT roles, stacks, and job descriptions.
• Excellent communication and interpersonal skills.
• Proficiency with job portals (Naukri, LinkedIn, cutshort) and HR tools (Zoho People, Excel, etc.).
• Ability to multitask, prioritize, and maintain confidentiality.

Preferred Attributes

• Experience working in a startup or small-to-mid-size tech company.
• Knowledge of employee lifecycle management and HR compliance.
• Strong coordination skills between technical and management teams.
• Energetic, proactive, and solution-oriented approach.

What We Offer

• Dynamic and collaborative work culture.
• Exposure to hiring across diverse technologies and domains.
• Growth opportunities and mentorship from senior leadership.
• Competitive compensation package.

We are seeking a creative Content Writer to join our Marketing team and help us guide RemitBee into the future. You will be working closely with the Marketing Team to engage our online audiences around the world and build brand awareness through articles, case studies, educational content, and sales copy. Your work will be one of the crucial factors in determining how the business performs. If you are a creative and innovative problem solver, this role is the perfect fit for you. 

Key Responsibilities: 

• Create the following type of content – blog posts, articles, case studies, educational content, PRs, web and ad copy, sales copy, and email copy. 
• Research and analyze data/information about the content topic. 
• Following SEO best practices in the content. 
• Come up with new ideas and suggestions for topics and content. 
• Be up to date with the latest financial and technology news in North America/Canada/Worldwide. 
• Work closely with the marketing/SEO/content teams. 
• Follow the brand guidelines and voice for content production. 
• Other responsibilities as required. 

Required Skills/Qualifications: 

• 2 to 3 years minimum of professional writing experience 
• Experience in Journalism is a must  
• Fluent in written English, Punctuation, and Grammar 
• A strong portfolio of various content, preferably in the financial or technological domain. 
• A keen eye for aesthetics and details. 
• Excellent communication skills. 
• Use Google Trends 
• Highly organized, with a proven ability to meet deadlines in a demanding environment. 
• Ability to communicate and present ideas and rationales. 
• An ability to self-motivate and be team-centric. 
• Ability to prioritize and manage workload across multiple simultaneous tasks, in a fast-paced work environment, while ensuring delivery of high-quality work and meeting timelines. 
• Experience working with different teams and multiple stakeholders in an agile environment 

Nice to have: 

• Post-secondary degree 
• Publications  
• Technical writing experience 
• Experience working with SEO requirements and being able to perform keyword research 
• Sales/ad copy experience

Designation - DevOps Engineer

Urgently required. (NP of maximum 15 days)

Location:- Mumbai

Experience:- 3-5 years.

Package Offered:- Rs.4,00,000/- to Rs.7,00,000/- pa.

DevOps Engineer Job Description:-

Responsibilities

• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer & client experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Requirements

• Work experience as a DevOps Engineer or similar software engineering role
• Work experience on AWS
• Good knowledge of Ruby or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Team spirit
• BSc in Computer Science, Engineering or relevant field

• Overall Experience: 4-5 years.
• Relevant Experience: 2-3 years.
• Must have knowledge of web technologies: HTML5 CSS, JavaScript, React Native.
• Strong JavaScript fundamentals and ES6 knowledge, React Native / NodeJS, MVC, Design Patterns, REST APIs, Swagger, and AWSFamiliarity with state/data management libraries (Redux).
• Minimum 2 years relevant and real-time experience in React Native.
• Familiarity with code versioning tools such as Git, BitBucket Technology agnostic and confidence to switch technology stacks as per requirement.
• Understanding of programming in general, code optimization, and best practices for software development.
• Understanding of Continuous Integration, and deployment.
• Knowledge of general mobile landscape, architectures, trends, and emerging technologies.
• Experience in automated testing suites, like Jest/ Mocha/ Express, is a plus.
• Experience with Agile Development methodology.
• Familiar with App distribution Process for both iOS and Android.
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Role 2-3 years of experience required.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Proficient in rendering components with Native APIs.
• Proficient in TypeScript, JavaScript, modern JavaScript, HTML.
• Proficient in one or more libraries (e. g. Redux, React Router, etc) for state managing and routing in addition to React.
• Proficient in using Git as a control system.