CX Analyst & Product Insights (B2C, Tier-1),

About AbleCredit

AbleCredit works with financial institutions and enterprise clients to deploy technology-led lending and credit workflows. We help teams digitize, configure, and scale operational journeys across customer onboarding, workflows, integrations, and decisioning processes.

About the Role

We are looking for an Implementation Manager who can bridge the gap between customers, product, engineering, and customer success. The ideal candidate is comfortable understanding APIs, integrations, workflows, product configurations, and business processes, while also being able to lead customer workshops, manage implementation timelines, coordinate go-lives, and drive product adoption.

This role is critical to ensuring smooth onboarding and successful deployment of AbleCredit’s platform for banks, NBFCs, FinTechs, and other enterprise customers.

In short: You will own implementation success - from requirement discovery and solution configuration to UAT, production rollout, training, and post go-live stabilization.

Key Responsibilities

Customer Implementation & Onboarding

- Lead end-to-end implementation and onboarding for enterprise customers.

- Understand customer workflows, business requirements, operational challenges, and success

metrics.

- Conduct requirement gathering sessions, implementation workshops, and solution walkthroughs.

- Configure product workflows, questionnaires, user journeys, roles, rules, and implementation

setups.

- Coordinate pilot launches, UAT cycles, production rollout, and post go-live support.

- Ensure implementation plans are structured, documented, and executed within agreed timelines.

Technical Coordination

- Work closely with Product, Engineering, AI, and Customer Success teams for integrations and deployment.

- Understand and discuss APIs, JSON payloads, webhooks, LOS/LMS integrations, data flows, and workflow configurations.

- Assist clients during technical discussions by translating product capabilities into implementation steps.

- Troubleshoot implementation issues, identify root causes, and coordinate resolution across internal teams.

- Track dependencies, risks, blockers, timelines, and delivery milestones across customer projects.

Customer Communication & Success

- Act as the primary implementation SPOC for customer stakeholders.

- Conduct training sessions for business, operations, and technology teams.

- Translate technical concepts into simple business language for non-technical users.

- Provide regular project updates, meeting notes, trackers, escalation updates, and implementation reports.

- Build strong relationships with customer stakeholders across business, operations, product, and technology teams.

- Drive adoption by ensuring customers understand how to use the platform effectively after go-live.

Required Skills & Qualifications

Technical Understanding

- Basic understanding of APIs, integrations, JSON, webhooks, workflows, and SaaS product configurations.

- Ability to understand technical documentation and explain technical concepts to non-technical stakeholders.

- Comfortable working with implementation documents, trackers, configuration sheets, and project management tools.

- Ability to debug issues at a functional level and coordinate with engineering teams for technical resolution.

Customer & Project Management Skills

- Strong ownership mindset with the ability to drive outcomes across multiple internal and external stakeholders.

- Excellent communication skills, including structured updates, MOMs, escalation notes, and executive summaries.

- Comfortable conducting workshops, requirement discussions, product demos, and training sessions.

- Ability to manage ambiguity and changing requirements in a fast-growing startup environment.

- Structured, process-driven approach to implementation planning and execution.

Preferred Background

- 2-6 years of experience in SaaS implementation, solution engineering, technical account management, product implementation, or customer success implementation roles.

- Experience working with BFSI, FinTech, NBFCs, banks, lending platforms, or enterprise SaaS customers is preferred.

- Prior exposure to loan origination systems, onboarding journeys, credit workflows, or financial services operations is a strong plus.

Ideal Candidate Profile

- Tech-savvy but business-oriented.

- Comfortable coordinating between customers, product, engineering, AI, and customer success teams.

- Strong sense of ownership and accountability for customer outcomes.

- Structured, detail-oriented, and process-driven.

- Clear communicator who can simplify complex technical topics.

- Comfortable with client-facing travel for workshops, launches, or go-lives if required.

- Adaptable and comfortable working in a fast-paced startup environment.

What Success Looks Like In This Role?

- Customers are onboarded smoothly with clear implementation plans and minimal ambiguity.

- Workflows, configurations, and integrations are deployed accurately and on time.- Internal teams have clear visibility on blockers, dependencies, and customer priorities.

- Go-lives are well coordinated, customers are trained, and adoption improves after deployment.

- Customer stakeholders view AbleCredit as a reliable, structured, and technically capable partner.

Job Summary

Contribute to the development and optimization of web applications by combining DevOps Solutions, React.js, and full stack Java skills. The role involves designing, implementing, and maintaining software solutions that meet the business requirements efficiently. (1.) Key Responsibilities

1. Collaborate with cross functional teams to define, design, and ship new features.

2. Build and optimize web applications using react.js and full stack java technologies.

3. Implement devops practices to automate processes and improve overall software development efficiency.

4. Troubleshoot and debug applications to ensure optimal performance and reliability.

5. Conduct code reviews and provide constructive feedback to team members.

6. Stay updated on industry trends and new technologies to continuously improve development processes.

Skill Requirements

1. Proficient in devops solutions to streamline software development and deployment processes.

2. Strong experience in react.js for building interactive user interfaces.

3. Expertise in full stack java development, including backend and frontend technologies.

4. Solid understanding of database management and integration.

5. Ability to work in an agile environment and deliver high-quality code within agreed timelines.

6. Excellent problem-solving skills and attention to detail.

7. Good communication skills to collaborate effectively with team members and stakeholders.

Certifications: Relevant certifications in DevOps, React.js, or Java technologies are a plus.

Skill (Primary):

Modern Application Development-Full Stack Development-Java Full Stack

Removal Date

29-May-2027

Candidate should meet our customers and collect feedback of our products.

Collect further orders.

Should identify new customers.

Interact with Production Team for supplies.

Coordinate with Accounts Team for Invoicing and Billing.

Follow up on customer payments.

1. Develop and maintain custom modules, workflows, and scripts within the LOANIQ platform.
2. Build Java-based interfaces and services to integrate LOANIQ with other banking applications (core banking, risk systems, reporting, etc.).
3. Analyze business requirements and translate them into technical specifications and design documents.
4. Enhance existing LOANIQ functionality to meet evolving regulatory and business requirements.
5. Perform code reviews, unit testing, and ensure CI/CD compliance for releases.
6. Collaborate with cross-functional teams including BA, QA, Infrastructure, and Support to deliver projects on time.
7. Support production environments, investigate issues, and provide long-term solutions.
8. Act as a technical SME on LOANIQ-related queries and mentor junior developers when needed.

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software

• Implement marketing strategies to scale lead generation
• Update and optimize the website regularly for conversion
• Work in collaboration with freelance content writers to blog high-quality content
• Help the team with sales collaterals
• Engage potential customers via our social media accounts

• A strong communicator
• Data-driven decision maker
• Meticulous when it comes to details
• Customer obsessed
• Team player

Job Title: Product Manager

Job Description

Bachelor or master’s degree in computer science or equivalent experience.
Worked as Product Owner before and took responsibility for a product or project delivery.
Well-versed with data warehouse modernization to Big Data and Cloud environments.
Good knowledge* of any of the Cloud (AWS/Azure/GCP) – Must Have
Practical experience with continuous integration and continuous delivery workflows.
Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail.
Good communication skills
Experience in working within a distributed agile team
Experience in handling migration projects – Good to Have
 

*Data Ingestion, Processing, and Orchestration knowledge

Roles & Responsibilities

Responsible for coming up with innovative and novel ideas for the product.
Define product releases, features, and roadmap.
Collaborate with product teams on defining product objectives, including creating a product roadmap, delivery, market research, customer feedback, and stakeholder inputs.
Work with the Engineering teams to communicate release goals and be a part of the product lifecycle. Work closely with the UX and UI team to create the best user experience for the end customer.
Work with the Marketing team to define GTM activities.
Interface with Sales & Customer teams to identify customer needs and product gaps
Market and competition analysis activities.
Participate in the Agile ceremonies with the team, define epics, user stories, acceptance criteria
Ensure product usability from the end-user perspective

Mandatory Skills

Product Management, DWH, Big Data

• Set up and run large scale PPC campaigns
• Optimize performance to increase reach, generate leads and transactions and reduce cost. (multiple optimizations in a day - if needed)
• Analyze trends, along with qualitative and quantitative data to recommend campaign changes and updates.
• Track and analyze website traffic flow and provide regular internal reports.
• Create performance reports with recommendations for improvements.
• Intra-team coordination to understand how the campaigns can yield more quality leads
• Certification is Google AdWords and Analytics is preferred

Experience:1-3 years of experience in;

• Planning, implementing, and reporting the performance of PPC campaigns for multiple clients
• Keyword research and analysis
• Media Planning
• Budget optimization

Platforms:

• Google Marketing Platform
• Specifically
• Google Adwords (Display, Mobile App, Video) and Analytics
• Bing Editor

Qualities

• Constant monitoring of the performance of multiple campaigns
• Attention to small details
• Updated on the latest trends on the above-mentioned platforms
• General Knowledge:
• Understanding of PPC Campaigns
• Understanding of advertising on Google, Facebook, Linkedin, and Twitter