Position Overview: The ideal candidate will assist in supporting and driving MarTech, CRM, and Loyalty initiatives, with a focus on the BFSI business segment. This role will involve collaborating with cross-functional teams, including Data Analytics, Data Science, Campaign, Digital, and Customer Experience Center, while learning to contribute to the execution of key projects and strategies. Strong teamwork and communication skills are essential for effectively supporting these initiatives and driving results.
Key Responsibilities:
- Oversee the BFSI business segment in developing and executing strategies to drive growth and profitability.
- Manage the MarTech, CRM, and client retention programs to enhance customer lifetime value (CLV).
- Collaborate with cross-functional teams including Campaign, Data Analytics, Data Science, Digital, and Customer Experience, to foster teamwork and innovation.
- Help implement customer lifecycle management (CLM) strategies to optimize the customer journey and improve experience.
- Track and analyze key metrics to assess campaign success and drive continuous improvement.
- Stay current with industry trends in MarTech, CRM, and BFSI to identify growth opportunities.
- Apply knowledge of BFSI, Mutual Funds, Insurance and client servicing to enhance customer engagement.
- Support campaign management activities, ensuring timely execution and optimal results.
- Use basic MS Excel proficiency for analysis and deriving actionable insights from data.
Qualifications:
- Experience in MarTech, CRM, and campaign management in the BFSI sector.
- Knowledge of BFSI, Mutual Funds, Insurance, client servicing, and campaign management strategies.
- Ability to collaborate effectively with cross-functional teams and contribute to shared goals.
- Understanding of customer retention and lifecycle management principles.
- Familiarity with data analytics and using insights to improve marketing and customer experience.
- Strong communication skills and the ability to work well with internal teams and external stakeholders.
- Proactive, results-oriented mindset and ability to thrive in a fast-paced environment.
- Basic proficiency in MS Excel for data analysis.
Shubham Vishwakarma
Full Stack Developer - Averlon
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The Role
Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.
How You Will Make an Impact:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Leads project team to ensure that projects are completed on time and according to requirements.
- Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
- Facilitates communication upward and across project teams including project status, risks, justifications for variances.
- Serves as a focal point for other departments on project status or other project information.
- Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
- Performs Internationalization and translation project intakes and coordinates findings with development teams.
- Performs technical translation project preparations, project execution and translation deliveries.
- Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
- Other duties as assigned.
What you Bring to the Team
- Bachelor's degree in business, software engineering or computer science, or equivalent.
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- Good management skills with knowledge of software translation processes and their interdependence.
- Good knowledge of translation processes like technical preparation, translation execution, QA.
- Excellent organizational, analytical, decision making and communications skills.
- Excellent skills in presentation/spreadsheet/collaboration software.
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- Excellent English skills, verbal and written. Fluent in at least one other language.
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Full Stack Developer - Averlon