CRM

Job Responsibilities:

Handling all fresh inquiries by making outbound phone calls, answering basic queries, and scheduling their appointments with the Counsellors of K11.

These would be all the leads who have already inquired about the courses at K11 through various media.

The calls would NOT be cold calls to random data. Follow up calls to all these inquiries as required.

Update the details on CRM and other systems used by the company Submit daily activity report to immediate superior.

Desired Profile:

Excellent communication and coordination skills, counseling skills required.

Should be target-oriented, focused, proactive, and a keen learner (one who reads or is constantly learning and upgrading his or her knowledge base)

Preferred Qualifications:

Experience: 1 -4 years (Preferred a call center experience) Education: Graduate

We are looking for a Sales Intern - immediate Joiner.Internship Duration 6 Months - you will be paid incentives & commissions. Stipend to be paid quaterly INR 6000/- subject to performance.

Details

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level

 Apply here - https://forms.gle/8skDXQdt3Wt65shS9

🚀 We’re Hiring: Customer Support Executive (Freshers) | Pune

Want to start your career in the travel industry? The Rewards Co. is hiring freshers for our travel support team. We’ll train you, all you need is strong communication skills! ✈️

📍 Location: Pune

🎓 Experience: Fresher (0 yrs)

💼 Type: Full Time, Permanent

🕒 Shifts: Rotational shifts (including weekends & public holidays)

⏱️ Joining: Immediate joiners preferred

What you’ll do:

• Handle calls, emails and chats related to flight bookings and travel support
• Guide customers on fares, schedules, changes, cancellations and refunds
• Assist customers during flight delays, reschedules or cancellations
• Document all interactions in the CRM
• Escalate complex issues to supervisors
• Meet service quality targets (CSAT, FCR, AHT) after training

What we’re looking for:

• ✅ Excellent communication skills (verbal and written): must have
• ✅ Any graduate (UG, any discipline)
• ✅ Flexibility for rotational shifts, weekends and holidays

Good to have (not mandatory):

• Travel, hospitality or tourism background
• Basic computer skills and a customer-first attitude

Why join us?

• Hands-on training in airline systems (GDS) and the travel domain
• Growth opportunities in a fast-growing travel support team
• Learn-on-the-job environment

🌐 www.rewardscompany.com