CPaaS product head

About The Sleep Company

The Sleep Company is India's fastest-growing D2C sleep and comfort brand, built on patented Smart GRID technology and trusted by over 5 lakh customers. Our portfolio spans mattresses, pillows, toppers and ergonomic seating, sold across online channels and a growing network of experience centres nationwide. We move fast, think big and put the consumer at the centre of everything we do.

Role Overview

As Senior Product Manager, you will own the product roadmap for your category or platform. You will work with Engineering, Design, Marketing, Operations and Retail to build products and experiences that customers love and that grow the business.

Key Responsibilities

• Own the product vision, strategy and roadmap for your area
• Turn customer insights, data and business goals into clear priorities
• Write clear PRDs and user stories, and manage the backlog
• Lead product launches from idea to release, working closely with Engineering and Design
• Track key metrics such as conversion, retention and NPS, and act on what the data shows
• Run experiments and A/B tests to improve the customer journey across web, app and stores
• Work with Marketing, Supply Chain and Retail teams to keep product, pricing and experience aligned
• Study the market and competitors to spot new opportunities
• Mentor junior product managers and share best practices

Requirements

• Product management experience, ideally in D2C, e-commerce or consumer products
• Proven record of launching and scaling products
• Strong analytical skills and comfort with tools such as GA, Mixpanel or SQL
• Clear communication and the ability to manage multiple stakeholders
• Sound understanding of the omnichannel customer journey
• Bachelor's degree required; MBA is a plus

Salesforge builds cold email infrastructure that gives senders the domains, mailboxes, dedicated IPs and warmup they need to land in the inbox. We're hiring a Product Manager to own the roadmap for our cold email products.

What you'll do

• Own the roadmap for our cold email products, from discovery to launch
• Talk to customers, support and sales regularly to understand sending pain points and turn them into clear priorities
• Write specs and user stories with clear acceptance criteria, and work daily with backend, frontend, QA and design to ship them
• Run planning and track delivery in Jira, keeping scope, deadlines and trade-offs visible
• Translate deliverability problems (inbox placement, reputation, DNS and authentication setup, warmup) into product improvements
• Define success metrics for each product and follow them after launch
• Keep an eye on the cold email market and competitors, and bring that into product decisions

What we're looking for

• 3+ years as a Product Manager in a SaaS company
• Hands-on experience with cold email and deliverability: SPF, DKIM, DMARC, domain and mailbox setup, warmup, sender reputation (must have)
• Technical enough to work closely with infrastructure engineers and challenge solutions
• Strong written communication: clear specs, crisp updates, no fluff
• Comfortable with Agile delivery and Jira
• Data-driven: you use usage data and customer feedback to make decisions

Nice to have

• Experience at a cold email, sales engagement or email infrastructure company
• Background running outbound campaigns yourself
• Familiarity with Google Workspace / Microsoft 365 mailbox administration

Why join

• Fully remote, with at least 4 hours overlap with GMT+3
• Own a product line that's core to the business
• Small, fast team working directly with the CTO

Strong Senior Product Manager Profile with retail-tech background and POS product leadership

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Mandatory (Experience 1): Must have a minimum of 8 years of experience in product management with significant ownership of POS

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Mandatory (Experience 2): Must have experience leading a product team and owning the strategy, roadmap, and business outcomes for Cloud, Offline, and Mobile POS

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Mandatory (Experience 3): Must have experience building enterprise-grade products requiring offline resilience, high availability, and large-scale integrations (ERP, OMS, WMS, CRM)

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Mandatory (Experience 4): Must have experience in omnichannel retail journeys including billing, payments, promotions, loyalty, and inventory visibility

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Mandatory (Experience 5): Must have experience in SaaS product lifecycle management and ERP integrations

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Mandatory (Note): Must be willing to work from the Gurgaon office 5 days a week and attend a face-to-face final interview round