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Designation: Product Manager or Senior Product Manager :CPaaS
Job Summary:
The Product Manager will be responsible for overseeing the entire product lifecycle, from conception to
market launch. This role involves working closely with cross-functional teams, including sales, legal, and
regional teams, to develop and implement effective product strategies. The ideal candidate will have a
strong background in market research, competition analysis, and the ability to manage multiple projects
simultaneously.
Key Responsibilities:
Define and communicate the product vision and strategy for the CPaaS offerings.
Develop and maintain the product roadmap, ensuring alignment with company goals and
market demands.
Conduct market research and competitive analysis to identify opportunities and threats.
Collaborate with engineering teams to define product requirements and specifications.
Prioritize product features and enhancements based on customer feedback, market trends, and
business goals.
Manage the product development lifecycle from concept to launch, ensuring timely delivery and
high quality.
Gather and analyze customer feedback to understand their needs and pain points.
Stay informed about industry trends, emerging technologies, and competitor activities.
Use data-driven insights to guide product decisions and improvements.
Work closely with marketing to develop go-to-market strategies, including positioning,
messaging, and pricing.
Collaborate with sales and customer support teams to ensure they are well-equipped to sell and
support the CPaaS products.
Coordinate with legal and compliance teams to ensure product offerings meet regulatory
requirements.
Define and track key performance indicators (KPIs) to measure product success.
Analyze product performance and customer usage data to identify areas for improvement.
Prepare regular reports and presentations for senior management on product performance and
strategic initiatives.
Engage with customers to gather feedback and build relationships.
Act as a product evangelist, representing the CPaaS products at industry events, conferences,
and customer meetings.
Provide support and guidance to key customers during product adoption and integration.
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About globe teleservices
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JOB OVERVIEW:
Our growing company is currently seeking an experienced Project Manager who possesses a passion for delighting customers and will work with our team of talented engineers to implement our platform. In this role, the Project Manager will be responsible for the administration within the department, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives.
WHAT YOU WILL DO:
- Responsible for managing scope, schedule, and deliverables, that includes applying techniques for planning, tracking, change control, and risk management.
- Responsible for managing the entire project life cycle from conceptualizing, strategic planning to execution & launch.
- Should have a strong background in creating & following project processes of Sprint planning and executing it using Jira, Git and more.
- Responsible for making sure that the projects are getting completed as per defined timeline and within estimated hours.
- Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team
- Responsible for day to day direction to the project team and regular project status to the stakeholders.
REQUIRED SKILLS & QUALIFICATIONS:
- Minimum 4 - 5 years of Project Management experience in IT Software development domain
- SaaS application implementation experience
- Skill sets must include Project Scope Analysis, Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Coordination and Client Communication
- Good experience in SaaS Project Management
- Excellent verbal and written communication skills
- Knowledge of agile development
- Hands-on experience in software development and web technologies
PREFERRED SKILLS & QUALIFICATIONS:
- Bachelor’s / Master’s degree in Computer Science, Engineering, Information Systems, or related field
REPORTING: This position will report to the Manager as assigned by Management.
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India) & In-Office – Jaipur, India
SHIFT TIMINGS: UK Shift
Summer - 1:30pm-10:30pm IST
Winter - 2:30pm-11:30pm IST
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