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Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Data Scientist or Senior Machine Learning Engineer

We are currently hiring for the position of Data Scientist/ Senior Machine Learning Engineer (6–7 years' experience).

Please find the detailed Job Description attached for your reference.

We are looking for candidates with strong experience in:

• Machine Learning model development
• Scalable data pipeline development (ETL/ELT)
• Python and SQL
• Cloud platforms such as Azure/AWS/Databricks
• ML deployment environments (SageMaker, Azure ML, etc.)

Kindly note:

• Location: Pune (Work from Office)
• Immediate joiners preferred

While sharing profiles, please ensure the following details are included:

• Current CTC
• Expected CTC
• Notice Period
• Current Location
• Confirmation on Pune WFO comfort

Must have Skills

• Machine Learning - 6 Years
• Python - 6 Years
• ETL (Extract, Transform, Load) - 6 Years
• SQL - 6 Years
• Azure - 6 Years

Request you to share relevant profiles at the earliest. Looking forward to your support.

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines for backend, frontend, and mobile applications.
• Manage cloud infrastructure using AWS (EC2, Lambda, S3, VPC, RDS, CloudWatch, ECS/EKS).
• Configure and maintain Docker containers and/or Kubernetes clusters.
• Implement and maintain Infrastructure as Code (IaC) using Terraform / CloudFormation.
• Automate build, deployment, and monitoring processes.
• Manage code repositories using Git/GitHub/GitLab, enforce branching strategies.
• Implement monitoring and alerting using tools like Prometheus, Grafana, CloudWatch, ELK, Splunk.
• Ensure system scalability, reliability, and security.
• Troubleshoot production issues and perform root-cause analysis.
• Collaborate with engineering teams to improve deployment and development workflows.
• Optimize infrastructure costs and improve performance.

Required Skills & Qualifications

• 3+ years of experience in DevOps, SRE, or Cloud Engineering.
• Strong hands-on knowledge of AWS cloud services.
• Experience with Docker, containers, and orchestrators (ECS, EKS, Kubernetes).
• Strong understanding of CI/CD tools: GitHub Actions, Jenkins, GitLab CI, or AWS CodePipeline.
• Experience with Linux administration and shell scripting.
• Strong understanding of Networking, VPC, DNS, Load Balancers, Security Groups.
• Experience with monitoring/logging tools: CloudWatch, ELK, Prometheus, Grafana.
• Experience with Terraform or CloudFormation (IaC).
• Good understanding of Node.js or similar application deployments.
• Knowledge of NGINX/Apache and load balancing concepts.
• Strong problem-solving and communication skills.

Preferred/Good to Have

• Experience with Kubernetes (EKS).
• Experience with Serverless architectures (Lambda).
• Experience with Redis, MongoDB, RDS.
• Certification in AWS Solutions Architect / DevOps Engineer.
• Experience with security best practices, IAM policies, and DevSecOps.
• Understanding of cost optimization and cloud cost management.

Role & Responsibilities

You will be working with the Rust compiler and will be responsible for compiling to alternate targets such as WebAssembly

You will be exposed with TDD for unit testing individual functions and integration testing for testing publicly exposed APIs

Working with a Git style workflow where every commit deploys to a stagingenvironment and merged pull requests deploy to production

Setting up CI/CD pipelines for testing and deployment (canary, staging) using Github actionsaccording to project needs

Developing software in Rust

Maintaining and improving existing rust codebases.

Job Description

We are looking for a Full Stack Developer. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

Work with development teams and product managers in agile methodology

Design client-side and server-side architecture

Build the front-end of applications through appealing visual design

Develop and manage well-functioning databases and applications

Write effective APIs

Test software to ensure responsiveness and efficiency

Troubleshoot, debug and upgrade software

Create security and data protection settings

Build features and applications with a mobile responsive design

Qualifications Skills

Proven experience as a Full Stack Developer or similar role.

Experience in developing web applications using Node.js, React.js, MySQL, AWS services.

Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).

Knowledge of multiple JavaScript frameworks (e. g. React, Angular, Node.js ).

Familiarity with databases (e. g. MySQL, Mongo DB), web servers (e. g. Apache), and UI/UX design.

Excellent communication and teamwork skills.

Job Type- Contract

Experience-7+

Job Title- UX Designer

Job Location- Bangalore

Job Mode- Work From Office

XD: (2 Solution designers):

We would be looking for working on e-invoicing and another one for e-reporting. The only difference in the job description would be:

e-invoicing: Prior experience and knowledge of e-invoicing legislations and market advances in the EU, common market formats and mapping for EDIs and similar domains a plus

e-reporting: Prior experience and knowledge of e-Reporting legislations and market advances in the EU and tax compliance domains a plus

Job Description:

As a senior solution designer, you would be responsible for:

•             Taking roadmap items through discovery and definition activities, transforming them into ready-for-development solutions

•             Overall user experience of the services and solution we deliver, not just at a UI level but holistically

•             Design decisions to help drive Sage’s strategy within your solution areas.

•             Representing the customer’s point of view and bring user empathy to the teams that helps create solutions that deliver good value to our customers.

•             Collaboration with our multiple products teams to ensure customer experience is seamless and unified across their journeys.

Your day-to-day activities would include:

•             Iterative, customer-centric exploration of problems and solutions.          

•             Understanding business goals and strategy, perform competitor analysis, understand business rules, legislation, and constraints via variety of analytical, creative and elicitation methods

•             Requirements definition and elaboration from various perspectives, resolving conflicting requirements, validating requirements across multiple stakeholders while considering impact on the customer and product.

•             Applying design thinking to determine the best solution. Designing solutions and services that are channel agnostic and can be adopted by multiple products and third parties.

•             Designing, testing and agreeing both concept and detailed designs with customers and stakeholders. Working closely with our experience designers to conceptualize and prototype solutions..

•             Communicating complex ideas, requirements, and solutions clearly, articulately, and effectively, using the most appropriate tools and methods.

•             Discovering and defining business rules, logic and constraints.

•             Working with architects and engineers to design usable APIs

•             Collaborating on the product roadmap and represent customer experience view.

•             Working closely with our development teams and associated products to ensure seamless delivery and adoption. 

•             Monitoring and continuously improving our services and solution for better user experience and adoption

• Support and maintain production Cognos web portal to manage the OLAP cube and folders.
• Used various transformations like expression, union, source qualifier, aggregator, router, store procedure, lookup transformations.
• Work on transformations such as source qualifier, joiner, lookup, rank, expression, aggregator and sequence generator etc.
• Work with relational databases like DB2.
• Develop mappings with XML as target and formatting the target data according to the requirement.
• Work with logical, physical, conceptual, star, snow flake schema data models.
• Extract data from flat files, DB2 and to load the data into the SalesForce database.
• Work with various data sources--relational, flat file (fix width, delimitate) and XML.
• Involve in all phases of SDLC from requirements gathering, architecture design, development, testing, and data migration.
• Involve in all phases of SDLC - requirement gathering, design, development, testing and implementation and post-production support.
• Involve in writing PERL scripts for file transfers, file renaming and few other database scripts to be execute from UNIX.
• Create functional and technical mapping specifications and documentation for QA team.
• Support implementation and execution of MAPREDUCE programs in a cluster environment.
• Maintain data integrity during extraction, manipulation, processing, analysis and storage.
• Migrate repository objects, services and scripts from development environment to production environment.

• Analyze product requirements and translate them into high-level and low-level designs and develop code in accordance with the defined designs
• Take product ideas from ideation to implementation
• Contribute in creating Software Requirement Specifications (i.e. problem part)
• Analyze change request entries and prioritize with other product backlog items and take ownership of delivery
• Develop systems that are highly scalable, but easy to maintain
• Build high-throughput and low-latency microservices
• Should be efficient with Java J2EE and related technologies.
• Participate in solution testing, user acceptance testing, change control and training
• Installation and configuration/development of the product:

• Core Java: Collections, Generics, data structures, Oops concepts, Exception handling, Design patterns, Data Structure.
• Mysql
• Angular
• Candidate should have working knowledge of web services
• Proven hands-on experience in software and app development using Java Platforms

Backend Developer

Qualification: B.Tech./MCA, BCA in Computer Science or equivalent

Experience:     3 - 6 Years

Skills Required:

• Must Have: Java, Spring/ springboot
• Any 2 (Must) out of the below mentioned list :

1. JPA/Hibernate
2. Messaging queue/Kafka/SQS/distributed message/SNS/JMS
3. NOSQL/ Aerospike/ Reddis /Cassendra
4. Microservices

Roles and Responsibilities:

• Technical design, implementation, deployment, and support.
• Partner with Business Analysts to review and implement business

requirements.

• Perform development and unit testing, working closely with Business.
• Mentors and oversees development of resources, including reviewing designs and performing code reviews.
• Ensure designs are in compliance with specifications
• Contribute in all phases of the development lifecycle
• Developing high - volume, low - latency applications for mission - critical systems and delivering high - availability and performance
• Should have experience of working on Core Java/J2EE & OOPS concept
• Should be well versed with Spring/Struts & Apache Came l (OSGI Framework)
• Should have a good understanding of Hibernate and Other ORMs
• Should have an understanding of working on Web Service (SOAP/REST) and Maven
• Build tool such as Jenkins
• Caching Technique(Radis, Hazlecast, Aerospike)
• Database Knowledge- Oracle, MySQL