Business development executive

How do Technogisers function?

Value: Exploring technologies and implementing them on the projects provided they make business sense and deliver value.

Engagement: Be it offshore or onshore, we engage ourselves daily with the clients. This assists in building a trustworthy relationship at the same time, collaborating to come up with strategic solutions to business problems.

Solution: We are involved in providing hands-on contributions towards Backend & Front-end design and development at the same time, flourishing our DevOps culture.

Thought Leadership: Attend or present technical meet-ups/workshops/conferences to share knowledge and help build Technogise brand.

Note: All our roles are customer-facing roles.

This is a full-time 5 days work from office role as a Technology Consultant (Lead) located in Bangalore (Indiranagar).

Core Skills:

• We are looking for Lead engineer of industry experience exclusively in Python, React, AWS, Kubernetes, Docker, AI-first delivery mindset.
• You are also an advocate of good engineering practices
• Influence technical decision-making and high-level design decisions - choice of frameworks and tech approach
• Demonstrate the ability to understand different approaches for application, and integration and influence decisions by making appropriate trade-offsWays of working:
• You communicate effectively with other roles in the project at the team and client levels
• You drive discussions effectively at the team and client levels. Encourage others to participate

Going beyond:

• Establish credibility within the team as a result of technical and leadership skills
• Mentoring fellow team members within the project team and providing technical guidance to others beyond project boundaries
• Actively participate in organisational initiatives

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

Desired Candidate Profile For Embedded Developer Role

1. Proficient in C language
2. Proficient in Linux application development, TCP/IP protocol, multi-threaded programming, basic encryption algorithm,
3. familiar with Linux system commonly used API and commands, proficient in basic debugging means and methods.
4. Proficient in STM32 and other SCM development, skilled in using Keil and other integrated development environment,
5. proficient in serial port communication programming, Bluetooth, GPIO, SPI, EEPROM and other development, proficient in basic debugging means and methods.
6. Have basic hardware skills and knowledge, can draw PCB and read circuit diagrams, can use an oscilloscope and other tools for debugging.
7. Familiar with embedded system, free-RTOS, RT-Thread, etc.
8. Fluency in both spoken and written English.

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

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Responsibility:

• Implement accounting systems and processes.
• Reconcile income statements.
• Prepare monthly financial reports.
• Analysing the company’s financial systems and procedures.
• Conducting internal and external audits.
• Control the master data of the general register.
• Review and release online banking payments.
• Ensure compliance with state revenue service.
• Provide ongoing accounting and reporting support.
• Manage the full financial process.
• Preparing budgets, annual reports and strategies.
• Preparing and forecasting budget reports.
•  Providing assistance with tax planning.
•  

Role Requirement:

• Bachelor's degree in accounting.
• Certificated Public Accountant or accredited to a reputed institution
• Fully compliant as a tax practitioner.
• Filing of corporate tax returns.
• Experience in providing financial advice.