Business development executive (B2B SAAS)

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

If you are working in a product based company then only apply.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.

·         Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.

·         Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.

·         Familiar with web security, SEO, accessibility and internationalization.

Good communication skills

Computer knowledge

presentable personality

Stock taking and checking

Event planning

Description

About us

Welcome to Decision Foundry!

We are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions.

We win as an organization through our core tenets. They include:

• One Team. One Theme.
• We sign it. We deliver it.
• Be Accountable and Expect Accountability.
• Raise Your Hand or Be Willing to Extend it

Requirements

• Strong understanding of data management principles and practices (Preferred experience: AWS Redshift).

• Experience with Tableau server administration, including user management and permissions (preferred, not mandatory).

• Ability to monitor alerts and application logs for data processing issues and troubleshooting.

• Ability to handle and monitor support tickets queues and act accordingly based on SLAs and priority.

• Ability to work collaboratively with cross-functional teams, including Data Engineers and BI team.

• Strong analytical and problem-solving skills.

• Familiar with data warehousing concept and ETL processes.

• Experience with SQL, DBT and database technologies such as Redshift, Postgres, MongoDB, etc.

• Familiar with data integration tools such as Fivetran or Funnel.io

• Familiar with programming languages such as Python.

• Familiar with cloud-based data technologies such as AWS.

• Experience with data ingestion and orchestration tools such as AWS Glue.

• Excellent communication and interpersonal skills.

• Should possess experience of 2+ years.

Responsibilities:

● Prospect and identify potential customers through various channels, including cold calling, email campaigns, social media, and online research.

● Qualify leads to determine their potential as prospective customers.

● Conduct outbound calls to educate prospects about our products or services, understand their needs, and set up appointments for the sales team.

● Build and maintain a pipeline of qualified leads, ensuring accurate and up-to-date information

● Collaborate with sales executives to develop effective sales strategies, including lead generation tactics, target market analysis, and competitive research.

● Continuously learn about our products or services, industry trends, and competitors to effectively communicate value propositions to potential customers.

● Meet or exceed monthly and quarterly targets for lead generation, appointment set, and qualified opportunities.

● Provide regular reports and updates on key performance metrics, such as call activity, conversion rates, and revenue generated.

Skills: C++, QT, UI, TCP/IP, HTTP/HTTPS, Networking Protocols

Branch: Computer Science (B.E/B.tech)

Location: Bangalore (Work from Office)

Experience- 1-5yrs

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.

• Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
• Data maintenance in the system as well as resolving data issues.
• Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
• Track work tasks and status in the system
• Follow a set process for processing customer orders within contracted SLA’s
• Utilize internal help desk software systems to accurately document all support activity
• Work closely and cross collaboratively with client internal Operations department

• Excellent communication skills
• Comfortable to work in night shifts
• Exposure to global customers
• Good team player

Technology is at the heart of our organization. We have a strong engineering team and we're looking for an experienced engineer to lead our backend engineering team. As part of the tech team, you will Understand product requirements and brainstorm ways to address them

• Lead large initiatives and be responsible for it
• Mentor teammates
• Set and enforce standards for writing and maintaining efficient code
• Influence team decisions in the overall architecture and practices of the company
• Contribute to company growth by participating in hiring activities

Must-haves

1. At least 4 years experience in a product based company
2. Experience working with distributed environments at scale
3. Strong command on at least one Object Oriented Programming language
4. Experience leading developers for large scale products
5. Demonstrated capability to design and architect products built for scale
6. Deep knowledge of multiple AWS services
7. Experience with Docker and Kubernetes

Good to have

1. Experience with at least one among C++, Java
2. Experience with Linux file systems
3. Familiarity with agile development methodologies

We're hiring a set of highly skilled, enthusiastic, and passionate people who thrive in a high-growth environment. We believe the best way to grow is to give everyone the opportunity to pursue their interests. At Lucidity, you have complete freedom to work on projects that interest you. Plus, with benefits like flexible hours, company offsites, unlimited leaves, we ensure you enjoy the journey as much as we do. We are also offering healthy founding team ESOP's.