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Job Details

- Job Title: Delivery Manager

- Industry: IT- Services

- Function - Information technology (IT)

- Experience Required: 15-18 years

- Employment Type: Full Time

- Job Location: Hyderabad

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication & Stakeholder Management, Delivery Leadership, Scaled Agile, Program Governance, Cybersecurity Delivery, Executive Communication

Criteria: 

1. 15+ years of experience in IT Services / System Integration / Cybersecurity services companies.

2. Must have handled enterprise client implementation projects (not internal product development only).

3. Proven ownership of end-to-end project delivery including transition to support/AMC.

4. Managed multi-stream technology implementation programs

5. Experience handling BFSI / Ecommerce / Retail / Enterprise clients.

6. Strong executive stakeholder handling and governance reporting

7. Strong hands-on exposure to SDLC delivery models

8. Prior experience delivering Cybersecurity / IAM / Cloud Security / Infrastructure / Enterprise IT projects.

9. Clear understanding of delivery governance, risk management, and milestone control.

10. Candidate must have PMP, AWS certifications for this role.

Note- Only Male candidates will be considered for this role.

Job Description

Head – Project / Delivery Management

Role Overview

We are seeking a highly experienced Project / Delivery Leader responsible for end-to-end delivery of all organizational projects, ensuring quality, timeliness, cost efficiency, and customer satisfaction.

This role demands strong expertise in scaled Agile delivery, SDLC management, cybersecurity projects, stakeholder leadership, and large-scale program execution.

Key Roles & Responsibilities

• Responsible for delivery of all projects across the organization.
• Lead project management across all SDLC delivery methodologies.
• Ensure successful project completion, handover, and future opportunity enhancement.
• Ensure seamless transition of implementation projects to support.
• Manage large-scale programs and multi-team environments.
• Strong decision-making and problem-solving capability.
• Expert client stakeholder management and executive communication.
• Present roadmap status, risks, and issues to executive leadership and mitigate roadblocks efficiently.
• Keep teams aligned with process standards at every stage.
• Monitor project progress and drive performance improvements.
• Prepare and present status reports to stakeholders.
• Own Cost / Quality / Timelines / Cybersecurity deliverables for allocated projects.
• Maximize resource utilization and proactive upskilling based on future demand.
• Ensure Customer Satisfaction (CSAT ownership).
• Complete delivery team management.
• Attrition optimization and team stability management.

Mandatory Skills & Experience

• 15+ years of proven experience in Project/Delivery Management (minimum exposure to Business Analysis).
• Strong expertise in scaling Lean & Agile practices across large development programs.
• Experience managing scaled Agile frameworks such as SAFe, DAD, Scrum, Kanban, or other iterative models at scale.
• Working knowledge of all SDLC delivery models.
• Excellent people and project management skills.
• Strong communication and executive presentation skills.
• Strong analytical and problem-solving ability.
• Experience working in small-scale organizations handling large enterprise clients.
• Proficiency in productivity tools – MS Excel, MS PowerPoint, MS Project.
• Prior experience handling Cybersecurity projects in BFSI, Ecommerce, Retail domains.

Educational Qualifications

• Engineering (CSE/ECE/EEE preferred) + MBA from reputable institutes.
• MBA specialization in Systems / Organizational Management / IT Business Management preferred.
• Management programs from reputed institutes such as IIMs are an added advantage.
• Entire education from English medium.

Additional Requirements:

• Male candidate only
• Clean shave and business formals (Grooming Policy)
• Work from Office only

Certifications

Mandatory:

• PMP
• AWS Certification

Good to Have:

• ITIL
• Certified Scrum Master
• PRINCE2
• CISSP
• CISA

About Company:

i2v systems is a technology company in video surveillance and video analytics software. i2V stands for intelligent integrated video. i2V is a technology R&D company focusing on the design, development, and production of intelligent surveillance products. The product offerings include IP video management software, intelligent video analytics/analysis using image processing, computer vision, machine, and deep learning, automatic number plate detection system, red light violation detection system, automatic traffic counting & classification (ATCC), central monitoring system, command, and control system, smart city dashboard, PSIM (physical security information management), incident management system, cloud surveillance, and mobile surveillance.

About the Role:

The Project Engineer will provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers.

What your day will look like:

Field Support:

● Perform installation, audit, assessment, maintenance, and technical support of i2v systems on customer premises

● Provide on-site and off-site professional services to i2v customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between i2v and its customers

● Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer

● Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

Technical Support:

● Use software tools to diagnose and solve complex issues and service outages

● Conceptualize and articulate ideas clearly and concisely

● Resolve problems in compliance with established processes

● Ensure timely escalation of critical customer related issues through proper channels

● Ensure timely resolution of customer issues

● Collaborate with other Technical Support specialists and R&D engineers

● Develop and maintain a strong relationship with new and existing customers

● Develop and maintain an extensive working knowledge of i2v solutions

● Contribute to the evolution of our software and Support processes

● Participate in the elaboration of technical documentation and knowledge base article

● Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool

About you:

● Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent

● Strong analytical and troubleshooting skills in both hardware and software

● Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities

● Experience in customer service, technical support, and project management

● Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software

● Strong team player while possessing the autonomy to manage his own workload

● Experience in electronic Security environment (CCTV, VMS,VA,NVR, DVR)

● Fluent and proficient in verbal and written communication in English

● Any other languages will be considered a strong asset  

Technical Requirements:

● Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)

● Excellent knowledge of networking principles and IP protocols

● Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)

● Experience working with SQL databases

● Clear understanding of TCP, IP and UDP protocol stack (DHCP, DNS, TELNET, SSH, RDP)

● Understanding of network storage (SAN, NAS, iSCSI) principles and networking best practices

● Understanding of server virtualization concepts

● Understanding of OS (Linux , Windows server) and Hardware (GPU, RAM, CPU etc). 

• Create a Digital Marketing Strategy
• · Manage the company website by updating, writing, and editing product and market content, while maintaining a consistent and appealing appearance throughout the web pages and documents
• · Improve SEO organically and through selective Strategic Google AdWords campaigns; managed internally or with outside consultant
• · Manage company global online presence on all vendor sites, industry directories, Google Business listings, and establish systematic LinkedIn posting plan with Sales & Service Manager input
• · Mine and analyze data from the ERP system to identify and create targeted Prospect Lists to be furnished to the company’s Inside and Outside salespeople
• · Ability to research business opportunities and present ideas and findings to company management

*

• Qualifications and skills
• · Bachelor’s Degree in Business with major in Marketing with relevant coursework in Website design/management and analytics
• · Creative thinking (visual & messaging); digital design skills are a significant plus
• · Experience with analytical and reporting tools, including Tableau, Google Analytics, and Data Studio.
• · Deep knowledge of digital marketing across social, display, and programmatic platforms.
• · Strong analytical and strategic thinking skills.

• Reporting to the Customer Experience Manager
• Work from office: the role will be based in Bark’s offices in Bangalore
• The package will be a good base salary with excellent commission on top
• He/she will be responsible for the following aspects of customer success, including:
• Front-line B2B support for inbound calls & mails (ratio 80:20))
• Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

• Well versed in English and Marathi (oral and written communication)
• Experience in sales or customer support domain will be appreciated
• Fresh graduate or less than 2 years of experience
• A go-getter attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
• Comfortable to work for 40 hours/ week on a roster basis
• Knowledge of other languages will be an advantage

**Responsibilities**

1. Active management right from the initial stage till the end of the product life cycle to deliver high-quality products.
2. Write, prioritize requirements, manage and facilitate the product development lifecycle from inception to release.
3. Specify market requirements for current and future products by conducting market research supported by ongoing visits to customers and non-customers.
4. Lead the product strategy through to development and deployment, working with leaders in business from sales, marketing, operations, and development.
5. Develop and implement a company-wide go-to-market plan, work with all the departments to execute.
6. Analyze potential partner relationships for the product.
7. Work with an engineering counterpart to define product release requirements.
8. Discover products as per customer need with current marketing trends.
9. Work with the marketing team to identify the requirements from the sales and create product requirement documents.
10. Interact with clients and the technology team.
11. Work with external third parties to assess partnerships and licensing opportunities.

**Skills**

1. Must have Effective oral and written communication skills.
2. Must have Excellent interpersonal skills and presentation skills.
3. Must have Organizational skills and the ability to understand detailed information.
4. Must have Knowledge of current marketing trends.
5. Must have People management & leadership.
6. Must be resourceful, innovative, self-motivated, and confident in high-stress situations
7. Must have Product Management, Product Development understanding.
8. Must have good analytical and troubleshooting skills with end-users / customers.
9. Must have competitive intelligence.

Perks and Benefits

The company provides medical insurance and other benefits.

Role description:

We are looking for Senior Software Engineer with expertise and experience in designing and developing

applications including new developments, enhancements, maintenance and support. The role involves continuous collaboration with team, partners.

Candidate description:

Should have:

 Passion for technology and financial domain with demonstrated ability to learn quickly

 Delivery focus with ability to take full ownership

 Strong commitment to quality and delivery

 Strong communication skills

Skills/Knowledge and experience:

 Object oriented design and development skill

 Webservices - Node JS/Express JS, Rest API

 Frontend – Angular (Javascript and Typescript), React

 Unix and Shell scripting

 SQL Proficiency, good to know MongoDB

• erform maintenance functions in a safe and profitable manner.
• Perform and/or coordinate scheduled and unscheduled maintenance and repairs
• Perform maintenance including troubleshooting and repair of CNC and manual manufacturing equipment
• Perform and or coordinate scheduled and unscheduled maintenance/repairs of production support and facilities equipment, i.e. air compressors, fire extinguishing and sprinkler systems, forklifts, lifting equipment, HVAC system and filtration systems.
• Install and/or oversee the installation and commissioning of new equipment. Troubleshoot, repair, and maintain all new and existing production and production support equipment.
• Coordinate third party maintenance and support activities.
• Work with departments to ensure maintenance activities are performed in alignment with production schedules.
• Initiate and maintain records within the maintenance electronic tracking system and write SOP’s as required.
• Ensure safety policies and procedures for performing maintenance activities are in place and comply with all State and Federal requirements.
• Follow all building code requirements.
• Maintain a safe, clean, and secure work area
• Support 5S, lean and continuous improvement activities.