Business Development Specialist

We are hiring E Commerce Manager/ Digital Marketing Manager for Delhi Location, for a leading pharmacueticals company. if anyone interested apply here

"Responsibilities:

Develop and execute comprehensive digital marketing strategies to increase online visibility, traffic, and conversions.

Manage all aspects of the company's e-commerce platform, including product listings, pricing, promotions, and customer experience.

Analyze market trends, customer behavior, and competitor activities to identify opportunities for growth and optimization.

Lead and coordinate digital marketing campaigns across various channels, including social media, email, display advertising, and search engine marketing (SEM).

Create engaging and relevant content for website, blog, social media, and email marketing campaigns to attract and retain customers.

Monitor key performance indicators (KPIs) and analytics to measure the effectiveness of digital marketing efforts and make data-driven decisions.

Collaborate with cross-functional teams, including sales, product development, and creative, to ensure alignment and consistency in brand messaging and promotions.

Stay updated on industry trends, best practices, and emerging technologies in e-commerce and digital marketing to maintain a competitive edge.

Manage digital marketing budgets effectively, ensuring optimal allocation of resources to achieve desired results.

Stay informed about regulatory requirements and industry standards related to e-commerce and digital marketing practices.

Qualifications:

Bachelor's degree in Marketing, Business Administration, or related field; Master's degree preferred.

Proven experience (5+ years) in e-commerce management and digital marketing, preferably in the Herbal, Ayurveda, or Cosmetic industry.

Strong understanding of e-commerce platforms, digital marketing tools, and analytics software.

Demonstrated expertise in developing and implementing digital marketing strategies that drive results.

Proficiency in SEO/SEM, social media marketing, email marketing, and content creation.

Excellent analytical skills and ability to interpret data to make informed decisions.

Creative thinker with a passion for innovation and staying ahead of industry trends.

Strong communication, interpersonal, and leadership skills.

Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Experience with web development, graphic design, or video production is a plus.

Responsibilities:

• Review, Evaluate, and Validate technical requirements.
• Work and lead other team members to translate the requirements into final deliverables.
• Understand Storyboards and Visual mock-ups.
• Understand and utilize the latest tools, technologies, and trends in Web development.
• Ensure the deliverables meet Primathon standards, and guidelines.
• Developing your frontend capability in complex problems and expanding your horizon of technologies.
• Responsible for designing, coding and modifying web pages that are focused on content within the standards, guidelines and requirements of clients.
• Work with clients, and other team members as appropriate.
• Understand and utilise the tools and technologies being used.
• Work with CTO to keep on track with the project plan.
• Come up with efficient, modular and scalable solutions for business and technical problems.

Requirements:

• Experience with Frontend technologies (React.js ).
• Proficient understanding of web markups, including HTML, CSS-3
• Proficient with modern JavaScript (ES6+: classes, modules, arrow function, destructuring etc).

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

• Experience in designing and developing web-based applications using Java, J2EE, Web Services, MVC framework, Servlets Spring, Hibernate, Struts, REST, MYSQL.
• Experience in Database application programming for MySQL server using
  Stored Procedures, Triggers, Views etc.
• Experienced in implementing presentation layer using JSP, HTML, CSS, Ajax, JQuery. Java script.
• Experienced in Analysis, Design, Development, Integration, Deployment
  and Maintenance of Web services, Client Server and Web based applications.
• Well versed with Agile development process, Scrum.
• Good knowledge in version control system tools like GIT.
• Ability to take independent responsibility as well as ability to contribute and be a productive team member.
• Excellent analytical, logical and programming skills, Self-Motivated, Self-Starter, Team Player can work with minimal supervision with effective Communication skills and Organizational skills combined with attention and Time management skills.