Business Development (Sales)

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

The client’s department DPS, Digital People Solutions, offers a sophisticated portfolio of IT applications, providing a strong foundation for professional and efficient project management, both globally and locally, for a well-known German company listed on the DAX-40 index, which includes the 40 largest and most liquid companies on the Frankfurt Stock Exchange. The test center as part of DPS is responsible for the areas of "Testing" and "Requirements Engineering," focusing on quality assurance for changes in the system landscape according to customer requirements. 

For new a project, we are seeking a talented requirement in engineer with testing abilities to join our dynamic team. In this role, you will handle the definition and quality assurance of requirements for various procedures, including bug fixing, maintenance of existing components, functional or technical enhancements (change requests). The project is about to create a global solution for payroll validation processes related to customer payments. It involves data from various systems, leading to complexity. Currently, manual work is time-consuming and error prone. Your responsibilities will include collecting and documenting requirements from, transforming the results to developable epics and user stories and defining test cases for ensuring a correct implementation. 

Responsibilities:

The Requirements Engineer collects, analyzes, transforms the Requirements of the Software. It is required to communicate with different levels of stakeholders and keep track of the requirements.

Requirements Elicitation:

Gather requirements from stakeholders by using interviews, workshops, surveys, and other techniques.

Requirements Analysis:

Analyze requirements to ensure they are clear, complete, and feasible.

Reflect to stakeholders, transformation to user-stories.

Requirements Modeling:

Use modeling techniques such as flowcharts, data models, and prototypes to visualize requirements, like UML, BPMN; Draw.io, Conceptboard.

Requirements Documentation:

Create detailed documentation of requirements and functional specifications by using for example Confluence, Jira, Draw.io, SharePoint, Concept-Board.

Requirements Management:

Track and manage changes to requirements throughout the project lifecycle by versioning, tracking from Requirements Documentation through the userstories up to testing.

Stakeholder Communication:

Ensure that the documented requirements meet the needs of stakeholders and align with project goals.

Regularly communicate with stakeholders to clarify requirements and resolve any issues.

Be able to talk on many different levels, from Business to Tech/Development and Testing.

Quality Assurance:

Collaborate with the QA team to ensure that requirements are testable and that the final product meets the specified requirements.

Refinements with Testers.

Defect Management.

Requirements:

Proficiency in requirements engineering, ideally IREB certified (Advanced).

Strong analytical skills and good abstraction ability (Advanced).

Result-, goal-, and service-oriented work approach (Advanced).

Independent working style, adherence to deadlines (Advanced).

Fluency in both technical and business languages (Advanced).

Excellent communication skills.

Good knowledge in using modelling tools and languages such as UML or BPMN.

Good knowledge in usage of tools like Confluence, Jira, Draw.IO, Conceptboard/Miro.

Understanding of IT interfaces (technologies, data transfer e.g., Web Service, File) (Basic).

Knowledge of IT security and data protection concerning IT applications and documents (Advanced).

Experience with system and integration tests as well as regression test concepts (Advanced).

Experience in agile processes (Basic).

Skills & Requirements

Requirements engineering, IREB certification (Advanced), Analytical skills, Abstraction ability, Goal-oriented approach, Independent working style, Adherence to deadlines, Technical and business language fluency, Communication skills, UML, BPMN, Confluence, Jira, Draw.io, Conceptboard, Miro, IT interfaces, Data transfer (Web Service, File), IT security, Data protection, System and integration testing, Regression testing, Agile processes.

Role :

We are building one of the world's best tech platforms for online giving, where we provide opportunities for people to donate to any cause, non-profit or geography that they care about, in the most simple, personalized and effective manner. We scale our impact on the lives of millions of underprivileged people every year through our workplace giving, subscription giving and crowdfunding products.

At Give, we are looking for top-talent for our engineering team - software engineers who want to solve complex problems, continually learn, and most importantly, make a real impact in the lives of others.

Responsibilities :

- Work alongside product to understand our requirements, and design, develop and iterate

- Think through complex architecture to build robust and scalable solutions

- Build well-abstracted modules and services

- Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration, performance and scalability

- Follow scrum methodology to iterate and deploy fast

- Mentor other team members and colleagues

- Contribute to documentation, process and procedures

Requirements :

- 7+ years of experience

- Expertise in various Javascript frameworks/libraries including, but not limited to NodeJS and React.js

- Advanced knowledge of JavaScript

- Understanding of the fundamental principles of asynchronous code

-The ability to write efficient, scalable, reusable code

- The ability to conceptualize, diagnose, architect, iterate and build systems, sub-systems and services that are complex and enterprise scale

- Advanced knowledge and experience in web and server-side technologies

- Experience in both NoSQL and relational databases (MongoDB, PostgreSQL or similar databases) and an advanced understanding of data modeling

- Experience in one or more OO language like Python/Flask (preferable), Java, Ruby, etc.

- Identity Management and Security (SSL protocols, data encryption, user authentication, authorization services)

- Expertise in Git

- The ability to work across all software platforms at a high level - frontend and backend, server management, CI/CD, administrate third party tools/services/integrations

- An advanced understanding of open source libraries/frameworks and integration with third party

- APIs - with a focus on Payments, Notifications and Analytics

- Advanced knowledge of client/server-side caching mechanisms across multiple layers

- Proven track record of technical leadership, software delivery, ownership and mentorship

- Superb understanding of scalable computing systems, software architecture, data structures and algorithms

- Deep understanding of service-oriented and microservice architectures

- Expertise in AWS and its related services (EC2, S3, RDS, Route53, Elastic Beanstalk and more) or an equivalent cloud provider, Linux and shell scripting

- Knowledge of Nginx, Docker, gunicorn is a plus

- The ability and the experience to proactively account for the edge cases rather than diagnosing them after the fact

Position - PHP Developer

Location Bangalore

Key Deliverables

What You'll Do

• Involve in full life-cycle application development.
• Developing Web-based Applications by using PHP framework
• Write clean, well-designed code
• Own production services, investigate and resolve issues.

• Good problem solving skills and willing to learn new technology

Qualifications & Work Experience

What makes you a great fit :-

• ·         Min 5-9 Years of experience in application development
•           Experience in handling a team
• ·         Strong programming knowledge and hands-on experience with PHP
• ·         Strong Knowledge in Laravel Framework
• ·         Python Programming Experience is a plus
• ·         Good command and Knowledge of AJAX, HTML & CSS
• ·         Experience with rich client frameworks such as Vue.js, React etc
• ·         Must have demonstrated experience in working with Mongo DB.
• ·         Hands-on experience with Elasticsearch and Redis
• ·         Experience with Cloud infrastructure like Azure and Rackspace is a plus
• ·         Comfortable with agile practices, user stories and task breakdown
• ·         Excellent communication skills, both verbal and written
•       Experience working with version control systems (Git)
• ·         Ability to work in a fast paced and dynamic work environment 

Education Qualification

• Bachelor of Engineering in Computer Science or equivalent (Full-Time)

Soft Skills

• Being organized, responsible for your work, and being a team player
• Bringing a positive attitude to the office
• Sticking to the deadlines
• Learning and adapting fast; taking charge and being willing to listen

*Only Immediate Joiners


DESCRIPTION
We are looking for a great Frontend developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

RESPONSIBILITIES

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

REQUIREMENTS

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs and sockets
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools
• Experience with PWAs and React Native is a huge plus