Business Development Representative

Job Summary:

We are seeking a dedicated and experienced Sales Representative to join our manufacturing company. The ideal candidate will be responsible for handling inbound and outbound calls, generating MIS reports, and ensuring smooth coordination related to packaging operations. Candidates with prior experience in packaging and strong communication skills are preferred.

Key Responsibilities:

• Make outbound calls to clients, vendors, and customers to provide information about products and services.
• Handle inbound calls, resolve queries, and address customer concerns effectively.
• Generate and maintain MIS reports related to sales, customer interactions, and packaging operations.
• Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
• Maintain accurate records of calls, customer responses, and feedback.
• Follow up with clients for order confirmations, payments, and other requirements.
• Assist in documentation and report generation as per company requirements.
• Work closely with the sales and operations team to streamline communication and workflow.

Requirements:

• Experience: Minimum 1-3 years of experience in a telecalling role, preferably in a manufacturing or packaging-related industry.
• Education: Graduate or equivalent qualification.
• Skills:
• Excellent verbal and written communication skills in [mention preferred languages].
• Proficiency in MS Excel and ability to generate MIS reports.
• Good organizational and coordination skills.
• Prior experience in packaging operations will be an added advantage.
• Ability to handle multiple tasks and work under pressure.

Pre-production

Prepare the ideal work place layout and ensure adherence to the standardised methods and layouts

Take up discrepancies in the sewing operations with TIO-Hong Kong REFA for resolution.

Identify potential over consumption of accessories and estimate the same. 

Arrive at the Standard Minute Value (SMV) from first principles using GSD software

Line Balancing

Coordinate with the Group leaders and allocate SMOs/machines appropriately to various operations, maintain optimum WIP flow between operations, as well as clear bottlenecks.

Loading Plan

Give feedback on the loading plan to Shift Managers and concerned people in planning, as well as maintain efficiency in the assigned lines as per plan, so as to maintain the overall factory efficiency as per plan.

Style Overlap

Plan and schedule style overlaps in coordination with Group leaders, as well as allocate work effectively, so as to have a minimal drop in efficiency during style changes.

Prepare the Work Distribution Plan & the Work Flow Charts, as well as plan the machine set-up along with the Group, so as to achieve the required through put time

Pilot Study for new styles

Conduct pilot studies to identify and document variations against the Article Description, so as to minimise bottlenecks during bulk production.

Submit the First Commission Report, identifying the process bottlenecks (critical operations, sewing methods, work aids), so as to minimise the occurrence of related issues during bulk production.

Training and development

Operator Improvement

Observe, improve and monitor the sewing method of the operators according to the AD, ensure that they follow the correct method and improve their performance, as well as suggest new work aids, so as to improve overall efficiency of the production floor.

Multi-skilling

Identify operators and train them in coordination with the Group leaders on various operations (Multi-Skilling), so as to facilitate line balancing.

Projects:

Take up additional projects to improve operational processes as and when required by the organisation

Reports

Prepare various reports viz. Work Distribution Plan, Pilot Study Report, Work Flow Charts, Monthly Operational Performance Report etc. to facilitate decision making.

5S

To ensure that 5S is maintained in their work places and the zones allotted to them so as to uphold 5S culture in the organization.

Perform additional duties commensurate with the current role, as and when requested by management

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities

You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

Position 

Position Title: Tele sales Executive

Location: Mumbai. 

Reporting Manager: Tele sales Manager/Lead

We hustle Monday - Friday (1st & 3rd Saturday)

Industry: Insuretech

Vertical Summary

Under Impact Guru, Policy Guru/Carepal is an Insurtech startup. Insurance penetration in India is a huge problem. About only 20% of India has some form of health insurance. As an individual, you would have had some exposure to health insurance via policy bazaar, an agent who is generally a relative or your bank. Yet, you haven't bought it today. Why?

This is the problem we are trying to solve by creating innovative products in this space.

Roles & Responsibilities

• Call existing/potential customers to explain about products/services to generate sales/revenue for the organisation
• To utilize inbound/outbound calls to cross-sell & up-sell products/services
• To share and record accurate information of communication with customers to update database
• Answer questions regarding products/services to ensure customer satisfaction 
• Ask relevant questions to understand customer requirements.
• Develop and sustain relationships with customers to encourage repeat business.
• Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Meet/exceed daily and monthly targets with respect to call volume and sales

Professional Experiences

• Proven experience working as a telesales executive or customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Proficient in all Microsoft Office applications.

Functional & Behavioural Competencies

• Strong analytical and problem-solving skills.
• Strong negotiation and consultative sales skills.
• Growth and aggressive delivery, targets-oriented mind-set
• Ability to deliver in high pace environment
• Strong organizational skills 
• Excellent communication and customer service skills.

What do we offer?

• Attractive salary & performance-linked bonuses 
• Health Insurance benef
• Fun, casual & flexible work environment
• Entrepreneurial, forward-looking, growth-driven & open work culture

• Track record of delivering various features in large-scale applications or core systems with at least 5 years of experience. If you've written code in big data applications handling multitudes of data or real-time events, you're in.
• Experience writing multi-component systems or micro-services, with architectures requiring efficient inter-application communication. If you know what Kafka is, and think it's the bee's knees, we will think the same of you.
• Experience writing in a high-level language such as Go, C, Rust, Python, Ruby, etc.. If you're already writing Go, or spent a weekend debugging the worse memory leak ever, that's a big plus.
• Experience writing APIs (either RESTful or not) and RPCs. If you've broken backwards compatibility for your customers once, and dealt with the fallout, we want you (to deal with the fallout again).
• Experience with RDBMS systems (e.g. MySQL, PostgreSQL, Oracle, SQLite) and/or NoSQL databases (e.g. MongoDB, Redis, Cassandra, Couchbase). If you've written queries with more than two joins, or have a strong opinion of why an integer is better as a primary key (or maybe a UUID), we'd like to hear from you.
• Experience with container platforms and orchestrators such as Docker, Kubernetes and OpenShift is a plus. If you can name one way in which a container is different than a regular process, you're golden.
• Are you a free software/open source nerd? Do you maintain open source projects? Are you a Hacker News reader? Do you remember the days when you had to compile your own Linux kernel? Do you believe it should be called GNU/Linux? Have you ever been in a fight with an Emacs user? Are you an Emacs user? Well, we have the job for you!

1. Application Developer -UI

• 2-5 years of experience in Front end development including Vue.js (preferred) or Angular js
• Strong proficiency in JavaScript / TypeScript
• While Vue.js preferred a good understanding of Angular / React is acceptable. Should be able to adopt to Vue.js. quickly.
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JWT (JSON Web Token) and Core web fundamentals: HTML, JavaScript, and CSS.
• Good communication skills.