Business Development Manager

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

Experience and Required Skill Sets: 

1      Solid experience in software design and development using Microsoft ASP.NET framework, C#, Visual Studio, and in writing clean, readable, and easily maintainable code

2      5+ years of experience in WCF, WPF, VB.NET, SQL Server, JQuery, Angular 10 and above.

3      5+ years of experience in developing highly scalable REST/Web APIs

4      5+ years of experience in developing highly efficient SQL/NoSQL Queries

5      5+ years of experience in Relational and Document databases

6      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

7      Experience in using the MVC framework, working knowledge in APIs, and Service Oriented Architecture

8      Strong understanding of object-oriented programming and possess strong fundamental design principles for building a scalable application.

9      Experience in Angular version 10 and above is required 

10   Expert in SQL programming & Database Design (Stored procedure, Function, Trigger, Constraints, Replication) 

11   Strong ability in HTML and JavaScript (AJAX, DOM)

12   Development experience with data integration technologies including REST, SOAP, JSON, XML

13   Expertise in programming and usage of any unit testing framework. Expertise in integration testing and continuous integration.

14   Experience working in a DevOps environment will be an added advantage.

Responsibilities: 

•       Ability to create complex, enterprise-transforming applications that meet and exceed client expectations. 

•       Responsible for the bottom line. Strong project management abilities. Ability to encourage the team to stick to timelines.

•       Follow best-in-class coding practices and review the solutions vis-à-vis the requirements and technical specifications.

•       Should demonstrate strong client interfacing capabilities like emails and calls with clients in the US/UK

You are

Open - Always up for new ideas and able to take and give feedback in a positive way.

• Straightforward - Deal with colleagues in an open and transparent manner. Appreciates

teamwork and able to raise concerns if required

• Driven - sets high goals, doesn’t give up, and makes sacrifices to ensure that their job gets done

on time and meets/exceeds expectations.

• Curious - Aware of new technologies and uses them to make new improvements in the

Engineering ecosystem.

• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no

matter what

• Responsible - takes ownership of tasks given and has a strong work ethic.

Requirements

Acquired strong proven professional programming experience.

- Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.

- Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS

- Proven track record and expert in one of the field - DevOps/Frontend/Backend

- Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go

- Experience with at least one of the Database systems - RDBMS and NoSQL

- Ability to document requirements and specifications.

- A naturally inquisitive and problem-solving mindset.

- Strong experience in using AGILE or SCRUM techniques to build quality software.

- Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

Roles and Responsibilities

Based in Jaipur, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

- Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.

- Making suggestions towards shaping the strategy for a feature and engineering design.

- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  

- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too

- Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.

- An active member of the team, through useful contributions to projects and in team meetings.

- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Dear Candidate,

Hope you are doing great!!

As per our telephonic discussion, I have attached JD.


Company Details : 
Company Name: i-Lanam Technologies

i-Lanam was established in the year 2020 with an insight to provide a

competitive approach towards application development to deliver the best quality applications at the cheapest of the prices. Looking at the need to have a company that can understand the ownership of the application output some quality developers came together to establish this company

 Canada Office

182 Central Ave, 3, London, Ontario N6A 1M7, CA

Ahmedabad Location
417 SHIVALIK SHILP Iscon Cross Road, 4th Floor, Ahmedabad,Gujarat 380015, IN

• Meeting with Web designers to discuss project design and layout.
• Coding the entire HTML site from end to end.
• Debugging code and front-end web applications.
• Ensuring cross-platform compatibility.
• Troubleshooting application errors.
• Conducting website performance and usability tests.
• Meeting publication deadlines.
• Providing user support.

• Bachelor's degree in computer science, computer engineering, MIS, or similar.
• At least 1 years' experience as an HTML Developer.
• In-depth knowledge of front-end coding languages including HTML, CSS, JavaScript, and XML.
• Ability to troubleshoot coding and application errors.
• Knowledge of web design and user application requirements.
• Ability to meet strict publication deadlines.
• Excellent communication and interpersonal skills.
• Strong attention to details

5+ years experience with ecommerce web development projects, working in a client services environment, and building sites from start to finish.

Proven experience in collaborating with other developers, technical architects, project managers, UX designers, business analysts, and QA analysts. Experience interfacing directly with clients a plus. Excellent communication, interpersonal and team-orientation skills.

Experience working on ecommerce sites for clients with yearly revenues above $5M.

Solid problem-solving and analytical skills in complex environments.

Proven experience in managing complex integrations with customers and third parties in all phases of the Software Development Lifecycle.

5+ years experience developing client solutions on Magento (3+ years with Magento 2, prior experience with Magento 1).

 Experience with Magneto Cloud.

5+ years experience with CSS, Javascript, PHP, LAMP (Linux, Apache, MySQL, PHP). We’ll be expecting that you have advanced knowledge of these technologies that you can apply to your projects. Knowledge of frameworks like CakePHP, CodeIgniter, or Zend Framework would definitely put you ahead of the game.

3+ years experience with advanced JavaScript development and front-end frameworks, especially as they relate to Magento 2.

3+ years experience with HTML and CSS development and front-end frameworks, especially as they relate to Magento 2.

3+ years experience with API integration and/or custom extension development in Magento 2.

Proven experience in creating performant and robust solutions, optimizing both server-side and client-side performance.

One or more Magento Certifications strongly preferred.

Responsibilities:  

• Participating and collaborating in our project methodology and Agile Scrum software development lifecycle as a key contributor.
• Assist technical architects in technical solution definition
• Breaking down and estimating user stories and technical tasks.
• Software development in Magento, PHP, and related technologies.
• Identify and communicate technical dependencies and risks. In collaboration with colleagues on the project, work diligently to reduce technical risks.
• Code review and merging of code in source controls systems (such as git).
• Unit testing and demonstrating working solutions for software you develop.
• Mentoring colleagues, pair programming, and code review.
• Documentation of technical solutions.
• Remediation of defects found during testing.
• Assisting in deployments to pre-production and production environments.
• Keeping Agile and project management systems updated with progress and status on daily basis (Jira).
• Learn and adhere to company coding and quality standards and conventions. Follow project-level design decisions and conventions.
• This is a “production” role, and you are responsible for tracking your time on customer projects and meeting your production targets on a weekly basis.

• Develop new product features and new applications within an Agile
• Build reusable code and libraries for future
• Write well-designed, testable, efficient code using the latest development best
• Collaborate with designers to implement and improve design
• Optimize applications for maximum speed and
• Stay up-to-date on emerging
• Contribute to the continuous improvement of the development

• Passion to build world class UI design
• 5+ years of experience developing web applications with modern JavaScript programming frameworks, tooling and libraries (such as Backbone, Angular, React, Vue.js, Ember) and CSS pre-processing frameworks (such as Sass or Less)
• Minimum one-year experience in developing js applications in team environment.
• Experience with state management frameworks like Redux
• Experience writing unit tests
• Familiarity with common front-end development tools such as Babel, Webpack, gulp, npm- scripts
• Any experience building, launching or supporting a SaaS product