Business Development Executive

Primary Customer Facing Responsibilities:

• Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
• Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
• Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing system.
• Conduct thorough investigations to fully understand user issues, employing effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary, guiding users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the appropriate internal team.
• Suggest improvements to processes and knowledge resources.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk, software product support, and customer service.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficient with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• Requires approximately 9 hours of work per weekday.
• Compensation is competitive and billed hourly.
• Opportunity for long-term growth and additional responsibilities within the organization.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Application and Selection Process:

Initial Application:

• Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.

Written Assessment:

• Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.

Virtual Interview:

• Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.

Onboarding and Training:

• Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.

About Inevolution

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.

We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Company Web : https://inevolution.in/

We are looking for someone with good communication skills and okay with sales and operations. As of now, this will be 70% sales and 30% operations.

Key responsibilities:

1. Promoting and selling memberships to potential new clients (walk-ins/trials)

2. Working on achieving the target by driving conversions

3. Working on upselling

4. Maintaining a record of every interaction with new users

5. Working on entering all the details of customers and walk-ins in internal tools

6. Managing the center experience and incremental enhancements

7. Handling the timely opening and closing of the center

8. Working on inventory management

Note:

1. Role name: Associate Center Manager

2. CTC: 3 LPA fixed

3. Number of working days: 6

4. Week off: 1 (rotational)

5. Shift timings: split shift (5:30 am to 10 am, break, 5 pm to 10 pm)

• 12 to 16 years of experience in enterprise level software architecture, design, development (architecture, design patterns, reliability and scaling) of new and current systems
• Experienced in Full Stack product development
• Bachelor’s Degree in computer science or a related field
• Computer Science fundamentals in data structures, algorithm design and problem solving.
• Extensive knowledge and deep understanding of Java and related technologies
• Experience with modern software development methodologies: Agile/Kanban, CI/CD, DevOps, etc.
• Proficiency in Full Stack product development
• Proficiency with Java is essential.
• Proficiency with React, TypeScript, JavaScript, HTML CSS is essential
• Proficient with REST APIs
• Proficient with product development experience on both front end and back end
• Experience with AWS and/or other public cloud technologies.
• Database Experience (query optimization, index generation, caching) or NoSQL DBs a plus

Preferred Qualifications:

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Creating APIs and backend systems
• Scraping sites and creating backend dashboards for data management
• Experience with React.js and native is a plus but not required
• Backend infrastructure management and deployment
• Experience with MongoDB, Express is a plus.

• Strong knowledge of WordPress Platform
• Expertise in WordPress Custom Theme Development and Plugin Development
• Expertise in WP Plugin Integration (WooCommerce, WPML, Membership plugins etc)
• Should understand how to make WordPress manageable from admin panel
• Understands WP architecture and knows how to perform database and code optimization for WordPress
• Expertise in HTML5, CSS3, JavaScript
• Proficiency in PHP/MYSQL and AJAX
• A thorough understanding of cross-browser compatibility issues
• Strong understanding of responsive web design techniques
• An ability to work on multiple projects and tasks at the same time
• Great attention to detail, highly organized
• A positive and upbeat attitude with the ability to learn quickly
• Minimum 4 years of experience in WordPress Development
• Experience with Magento, and Shopify (preferred)
• Excellent written and spoken English
• The ability to adapt to a diverse and multicultural environment
• A reliable workstation with a fast computer, microphone and speakers, reliable internet and power for working remotely

YOUR DUTIES AND TASKS:

• Developing and providing maintenance support for WordPress sites
• Developing custom themes and plugins
• Migrating websites from other platforms to WordPress
• Integrating and setting up plugins like WPML, WooCommerce, Membership, etc.
• Optimizing page speed of WordPress sites
• Implementing SEO/CRO best practices in WordPress sites
• Transforming complex PSD layouts into pixel-perfect presentation layer HTML5/CSS3 templates
• Creating responsive website designs
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high-quality work with a strong focus on detail

We are looking for a motivated React js developer to come join our team.

Roles & Responsibilities:

• React.js developers (about 3-5 years of experience) are involved in the interface
• component design from implementation to testing.
• Implement user interface components for JavaScript-based web and mobile applications using the React open-source library ecosystem.
• Should have proficiency in front end languages HTML, CSS, JavaScript, and JavaScript
• frameworks like REACT, Angular JS.
• Have knowledge in REACT tools such as react.js, Webpack, Enzyme, Redux, and Flux. Previous experience in user application.
• interface design is essential.
• Must have hands-on experience in payment gateway,3rd party API integration, Security encryption & decryption experience.

Skills:

• A good attitude toward work, Strong problem-solving skills
• Desire to work in a fast-paced environment along with project and time management skills
• Ability to work independently or with a group