Business Development Executive

Role Overview:

We’re looking for an exceptionally passionate, logical, and smart Backend Developer to join our core tech team. This role goes beyond writing code — you’ll help shape the architecture, lead entire backend team if needed, and be deeply involved in designing scalable systems almost from scratch.

This is a high-impact opportunity to work directly with the founders and play a pivotal role in building the core product. If you’re looking to grow alongside a fast-growing startup, take complete ownership, and influence the direction of the technology and product, this role is made for you.

Why Clink?

Clink is a fast-growing product startup building innovative solutions in the food-tech space. We’re on a mission to revolutionize how restaurants connect with customers and manage offers seamlessly. Our platform is a customer-facing app that needs to scale rapidly as we grow. We also aim to leverage Generative AI to enhance user experiences and drive personalization at scale.

Key Responsibilities:

• Design, develop, and completely own high-performance backend systems.
• Architect scalable, secure, and efficient system designs.
• Own database schema design and optimization for performance and reliability.
• Collaborate closely with frontend engineers, product managers, and designers.
• Guide and mentor junior team members .
• Explore and experiment with Generative AI capabilities for product innovation.
• Participate in code reviews and ensure high engineering standards.

Must-Have Skills:

• 2–5 years of experience in backend development at a product-based company.
• Strong expertise in database design and system architecture.
• Hands-on experience building multiple production-grade applications.
• Solid programming fundamentals and logical problem-solving skills.
• Experience with Python or Ruby on Rails (one is mandatory).
• Experience integrating third-party APIs and services.

Good-to-Have Skills:

• Familiarity with Generative AI tools, APIs, or projects.
• Contributions to open-source projects or personal side projects.
• Exposure to frontend basics (React, Vue, or similar) is a plus.
• Exposure to containerization, cloud deployment, or CI/CD pipelines.

What We’re Looking For:

• Extremely high aptitude and ability to solve tough technical problems.
• Passion for building products from scratch and shipping fast.
• A hacker mindset — someone who builds cool stuff even in their spare time.
• Team player who can lead when required and work independently when needed.

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

Executive – Customer Success (for a leading SaaS Product)

About Sulekha.com

Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).

About Pro-Manage

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.

Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.

Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.

Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.

Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.

Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations

We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.

Pro-Manage Boost operations

a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.

b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product

c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.

d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.

e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.

f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.

Education, Professional and Personal Attributes

· B.Tech/BE/B.Sc. graduation is preferred

· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise

· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred

· Min. 1 year of experience in digital marketing including interacting with customers will be preferred

· Should possess an innate love of data and ability to see new patterns that impact business

· Positive, initiative driven and passionate about digital marketing

· Result oriented, entrepreneurial, and self-motivated

· Ambitious and flexible

Other aspects

· Reporting to Pro-Manage SME vertical lead

· Must be based out of Chennai with no travel involved

· All days are working from office – no WFH envisaged as of now

What Pro-Manager Offers You

· Opportunity to develop cutting-edge digital SaaS business development expertise

· Develop competence in marketing, product development, customer success and technology

· Highly entrepreneurial and aspirational work environment that inspires and challenges

· Collaborative and fun work environment

· Learning and development program to help you develop skills

· Well-define career path and progression tracking

· Progressive, nurturing and respectful work culture

· Attractive compensation plus incentives

Is software engineering your passion? Are you always hungry for challenges? Do you like to take risks?  Do you always crave to learn more and more? Do you like to help others solve their problems? Do you like to solve complex problems by simple methods?

• Culture to promote learning and growth by relentless focus on innovation.
• A team of aces to work with
• Streamlined engineering processes woven around Agile methodology with the help of tools
• Design led engineering focus
• Opportunity to work on B2B and B2C products in various domains like healthcare & education

• Opportunity to work on cutting edge technologies 

You have:

• Proficiency in Angular 4+, Typescript, JavaScript, JQuery, HTML/CSS
• Thorough understanding of OOJS & commonly used design principles and design patterns
• Working knowledge of State management using NgRxState management & custom npm packages
• Hands on ES6 features to reduce code and keep code clean
• Working knowledge of RxJS
• Working experience in writing automated unit tests using Jasmine, Mocha or any other similar framework.
• Experience of integrating RESTful Web APIs in Web Application.
• Written efficient and production ready code
• Working experience building high performance and scalable applications
• Ability to troubleshoot and debug application for functional and common problems
• At least 6 years of experience in software development 
• Knowledge of databases - NoSQL or RDBMS. 
• Experience working with version control like Git / Bitbucket
• Experience working in Agile Scrum Methodology
• Excellent written and verbal communication skills 

• Experience working on Web APIs
• Working knowledge of modern programming/scripting languages and runtime environments including node.js, Python/Ruby/Java, and experience in mid-tier web services development.
• Experience building proof of concepts, architecting new systems, and improving existing systems to solve business problems and support scaling
• Exposure to various tools that help in maintaining code quality like SonarQube
• Exposure with Atlassian JIRA application lifecycle management tool
• Exposure to Cloud Platforms like Azure or AWS or GCP

Experienced with Azure DevOps, CI/CD and Jenkins.

Experience is needed in Kubernetes (AKS), Ansible, Terraform, Docker.

Good understanding in Azure Networking, Azure Application Gateway, and other Azure components.

Experienced Azure DevOps Engineer ready for a Senior role or already at a Senior level.

Demonstrable experience with the following technologies:

Microsoft Azure Platform As A Service (PaaS) product such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services.

Understanding of Microsoft Identity and Access Management products such including Azure AD or AD B2C.

Microsoft Azure Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics.

Knowledge of PowerShell, GitHub, ARM templates, version controls/hotfix strategy and deployment automation.

Ability and desire to quickly pick up new technologies, languages, and tools

Excellent communication skills and Good team player.

Passionate about code quality and best practices is an absolute must

Must show evidence of your passion for technology and continuous learning

• Build fluid, scalable, responsive, and consumer-centric web platforms that target users across a wide array of devices
• Collaborate closely with designers & backend developers and contribute to the full product development life-cycle from design and development to roll out
  Take ownership of work and deliver quality results consistently
• Own the delivery of multiple features in a fast-paced work environment
• Build optimized and modular components to provide performance-oriented solutions
• Work in a dynamic and collaborative culture ensuring good teamwork and communication with remote team members when needed

• 4+ Years of experience in frontend web development (1+ in ReactJS)
• Strong past experience of building, scaling and maintaining feature-rich customer-facing single-page applications
• Ability to translate designs into UI elements with accuracy and an eye for fluidity and responsiveness; strong grasp of any of CSS / sass / less
• Proven ability to implement key concepts of state management, security, and caching practices in enterprise-level web applications used at scale
• Proficient understanding of compatibility issues across different browsers and web and mobile devices and available ways to work around them
• Familiarity with the react ecosystem and popular libraries in that ecosystem
• Strong grasp over core web development concepts like HTML5, JavaScript, CSS3, general Web 2.0 techniques, and working without modern component libraries
• Experience with designing secure web applications with a strong understanding of common security vulnerabilities and best practices
• Understanding of data structures, algorithms and object-oriented programming
• Strong grasp over concepts of performance, optimization, lighthouse, etc
• Strong handle over Git, following best practices to facilitate collaboration

• Hands-on experience with supporting payments and integrating payment gateways
• Experience with progressive web apps, service workers
• Strong grasp over frontend unit and end-to-end testing frameworks