Business Development Executive

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

We are looking for a talented Senior DevOps to join our team. The ideal candidate must possess excellent communication and problem-solving skills. As a Senior DevOps Engineer, you'll be responsible for maintaining infrastructure, CI/CD processes, addressing existing system engineering backlog, and setting up security scanners.

responsibilities

·      Maintain infrastructure and CI/CD processes

·      Address existing system engineering backlog

·      Set up security scanners

·      Collaborate with development and operations teams to ensure smooth delivery of applications

·      Design and implement cloud-based architectures

requirements

·      3+ years of experience in DevOps

·      Experience with Terraform, Terragrunt

·      Experience with Jenkins

·      Solid experience with GCP/AWS infrastructure

·      Experience with AWS/GCP CodeBuild, Code Deploy

·      Solid understanding of CI/CD

·      Agile methodologies

Position Profile

Qlik Sense Developer

Location:  Mumbai/Gurgaon

Job Description

Role Summary:

Lead and drive the development in BI domain using Qlik Sense eco-system with deep technical and BI ecosystem knowledge. The resource will be responsible for the dashboard design, development, and delivery of BI services using Qlik Sence eco-system.

Key functions & responsibilities:

• QlikView/Qlik Sense Data Architect (possibly certified) with extensive knowledge of QlikView and Qlik Sense including best practices for data modelling, application design and development.
• Familiarity with the use of GeoAnalytics, NPrinting, extensions, widgets, mashups, ODAG and various other advanced features used in Qlik Sense development.
• Good knowledge working with Set Analysis.
• Experience working with Qlik Sense sites and the Qlik Management Console, creating rules, and managing the streams, as well as user and application security.
• Knowledge of Active Directory, proxies, load balancers, etc.
• Experience in troubleshooting connectivity, configuration, performance, etc.
• Strong communication and presentation skills.

Candidate’s Profile

Academics:

• Bachelor’s degree preferable in Computer science.
• Master’s degree would have an added advantage.

Experience:

 2-6 years of experience in Qlik Sense designing and development.

Come and Join the future.

This is an opportunity to work directly with Industry experts having 20+ years of experience in Technology and product development.

Roles and Responsibilities 

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications

Desired Candidate Profile

• Strong organizational and project management skills.
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, and React JS.
• Proficiency with server-side languages like Nodejs, and Expressjs.
• Familiarity with database technology such as MySQL, Postgresql or MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Senior UI Developer, India

All about the role:

Technical UI in India in our Solutions Implementation team

will provide hands-on management for multiple simultaneous projects around UI

domain. This role is based out of Bangalore, India.

Key Accountabilities:

Managing project deliverables in line with the project plan

Providing status report to different stakeholders

Implement process improvement

Provide strong technical leadership and hands-on involvement with CSS3, HTML5, JQuery, PSD Conversion to HTML

Responsible for implementing best practices for project delivery

Manage a delivery team to ensure timely, accurate and high quality customer deliveries

Own all major and minor project releases for the Solutions Implementation team

Conduct peer-reviews and lead reviews and provide feedback

Advising on and co-ordinating team's technical activities

Identifying and owning architectural and other technically based risk, escalating as appropriate

Ensuring the non-functional requirements are achievable and subsequently met

Ensuring adherence to appropriate standards of technical best practice

Controlling the technical configuration of the solution

Managing technical aspects of the transition of the solution into live use

Resolving technical differences between technical team members

Desired Skills

Hands-on experience with CSS3, HTML5, JQuery, PSD Conversion to HTML and Wordpress

Experience in Responsive Web Design and Cross Browser Implementation

Leadership & Management

Imbibe and represent our culture, core values and ensure the behavior and feedback is cascaded through the organization

Provide feedback to the leadership team by demonstrating understanding of business, markets, and industry trends and needs

Education and Experience Requirements

Bachelor's degree in Engineering or relevant fields

5+ years of experience in a role of a UI developer at technology and product development teams

Experience of working in a global distributed development model

Track record of delivering high performance products

Domain - digital - E-commerce, marketing, social, mobile, UI (HTML5, CSS3, JavaScript, JQuery and Wordpress)