Business Development Associate

Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Job Title: Account Manager – USA Market

Experience: 3–8 Years

Department: Sales

US Market experience mandatory

Any gender

Shift timing: 6 PM to 3 AM

Max CTC: 15 LPA(both position)

Inhouse desk job

Individual Contributor role

B2B SaaS Company Experience Mandatory

5 days of working from the office.

Role Overview

We are seeking a results-driven Account Manager to manage and grow client relationships in the

U.S. market, with a strong preference for candidates with experience in cloud migration services.

The ideal candidate will have a proven track record in B2B sales, account growth, and consultative selling within IT services or cloud solutions.

You will be responsible for managing existing accounts, identifying expansion opportunities, driving

revenue growth, and positioning cloud migration solutions (M365/Azure/GCP) that align with client

business objectives.

Key Responsibilities

 Manage and grow assigned accounts within the USA market.

 Act as the primary point of contact for client stakeholders.

 Identify upsell and cross-sell opportunities, particularly in:

o Cloud migration & modernization

o Infrastructure transformation

o Managed cloud services

 Drive end-to-end sales cycles from requirement gathering to deal closure.

 Collaborate with pre-sales, cloud architects, and delivery teams to craft tailored cloud migration solutions.

 Build long-term relationships with CXOs, IT Directors, and decision-makers.

 Prepare account plans, revenue forecasts, and pipeline reports.

 Meet and exceed quarterly and annual revenue targets.

 Negotiate commercial terms and manage contract renewals.

 Stay up to date with cloud trends, competitive landscape, and US market dynamics.

Required Qualifications

 3–8 years of experience in: Account management / IT services sales / technology consulting

o Handling USA clients (mandatory)

 Proven experience selling cloud solutions and/or IT services.

 Understanding of:

o M365, Azure, or Google Cloud platforms

o Cloud migration strategies (lift & shift, re-platform, re-architect)

o Application modernization & ; infrastructure services

 Strong consultative selling and negotiation skills.

 Experience managing multi-million-dollar accounts (preferred).

 Excellent communication and presentation skills.

 Ability to work in US time zones as required.

• Bachelor of Computer Science or Equivalent Education
• At least 5 years of experience in a relevant technical position.
• Azure and/or AWS experience
• Strong in CI/CD concepts and technologies like GitOps (Argo CD)
• Hands-on experience with DevOps Tools (Jenkins, GitHub, SonarQube, Checkmarx)
• Experience with Helm Charts for package management
• Strong in Kubernetes, OpenShift, and Container Network Interface (CNI)
• Experience with programming and scripting languages (Spring Boot, NodeJS, Python)
• Strong container image management experience using Docker and distroless concepts
• Familiarity with Shared Libraries for code reuse and modularity
• Excellent communication skills (verbal, written, and presentation)

Note: Looking for immediate joiners only.

We are seeking a talkative, sensible, and skilled negotiator to join our team as an operations associate. The ideal candidate will possess excellent communication skills, a friendly and engaging personality, and the ability to negotiate with clients in a persuasive and professional manner.

Key Responsibilities:

Contact potential customers by phone, or email.

Establish and maintain long-term relationships with customers

Negotiate with clients to achieve objectives

Analyse and understand customer concerns and Company requirements

Prepare and maintain Data Report

Follow up with customers

Qualifications:

Graduate, team, and coordination project experience preferred

Excellent communication and negotiation skills, both verbal and written

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Good problem-solving skills and the ability to think on your feet

Familiarity with basic computer applications and sales software

Ability to work well in a team and with customers from diverse backgrounds

Prior sales or customer service experience is a plus

If you are a talkative and sensible individual with a talent for negotiation and a passion for delivering exceptional customer servicing, we encourage you to apply for this exciting opportunity.

Preferred candidates, usually spend a lot of time and are familiar with influencers on Instagram and YouTube.

Job Description:

Expert in Collibra for implementation of Governance workflow, data cataloguing, data lineage, integrations, data assets etc.

Well versed with Message events

Understand Data modelling and have good knowledge in other areas of data governance.

Setting up Collibra on cloud (preferred) and on onprem

Must have understanding on defining data policy and standard

Collibra certified

Strong Knowledge on Databases

Knowledge of Insurance/Claims domain would be good to have

• Primary skills:Java,Java-Java 8,Java-Microservices,Java-Springboot

Responsibilities:

• Thorough understanding of Reconciliation and hands on development experience on Intellimatch 9.2.7 or higher version
• Comprehensive understanding of SDLC in developing new Reconciliations in IntelliMatch. Involvement across all stages of Software Development life cycle (SDLC) including business requirement analysis, data mapping, validate data against requirement, build, unit testing, peer reviews, systems integration and user acceptance testing.
• Analyze & develop Test Strategies, design Test Plans, & generate and execute Test Cases.
• Should be able to perform enhancements, whereby need to analyze existing set-up and understand the requirement by performing proper impact analysis, provide estimate and deliver quality code.
• Independent player should be able to liaise with different team to re-solve/get dependencies on time. Should be able to for-see issue/risk and intimate the same to team lead / project manager.
• Should be able to guide support team.
• Deep knowledge on IntelliMatch Database linkage and functionalities is necessary for timely resolution of user queries.
• Propose improvements related to the development and support activity.
• Develop stored procedures to build reports for the end users using SQL 2016

• You will be managing the recruitment process
• You will be responsible for Sourcing CVs as per job description & ICP through portals
• Attract and hire candidates through various channels and ensure timely hiring of the candidate.

• You will be responsible for uploading and updating candidatures in Applicant tracking system.
• You will be responsible for keeping continuous follow-up with the selected candidates
• You will be responsible for maintaining employee records
• You will be responsible for preparing offer letters
• You will be proficient in reviewing resumes and conducting recruitment interviews
• You will be responsible for background verification check via emails & phone numbers
• Should have good interpersonal skills to handle multiple roles