Business Developer

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

• Diploma / ITI in Electrical or Electronics .
• Strong knowledge of UPS systems (0.5kVA to 10kVA+), static switches, batteries, and power electronics.
• Ability to read and understand electrical drawings, wiring diagrams, and schematics.
• Hands-on experience with multimeters, oscilloscopes, and load testing equipment.
• Good troubleshooting, analytical, and problem-solving skills.
• Experience with brands like APC, Eaton, Emerson, Delta, Vertiv, or Luminous will be an advantage.
• Strong customer service orientation and communication skills.
• Willingness to travel for local on-site support and emergency calls.

We have a Web-based SaaS product and we are looking forward to a UX Designer to make a Dashboard.

Evenings are meeting-heavy to work with US team.

This is lead position and requires you to works across Engineering, Product and Leadership teams. As a Product/UX Designer, you’ll be responsible for defining, designing, researching, prototyping, and implementing new features as well as future iterations. We're looking for a designer who isn't afraid to jump in and explore new challenges. You have a balance of interaction design, visual design, and product thinking skills. You are customer obsessed and research driven. You’re a natural collaborator and can work independently and in a team environment.

·       The UX Product Designer, delivers a design that works, based on user evidence.

·       They research, architect, prototype, specify and make the case for user centered experience on the product they are assigned.

·       They do it by testing and iterating on proposed approaches to complete specific tasks until an approach is proven to deliver the intended user and business outcomes including Objective Key Results (OKRs).

·       If no OKRs are provided, the Product Designer establishes them and measures design approach effectiveness against them.

·       The UX Product Designer will lead the UX team, nurture and grow talent.

·       This includes receiving and giving support to other designers, contributing to and establishing standard ways of working, establishing and enforcing design system standards and components, consistency between their product and others and owning authority and responsibility over the UX competency on your product team.

Key Responsibilities

·       Creating and Consuming design system components in Figma

·       Final Visual Design/Specification

·       Critical Thinking and interpretive skills are required to approach and make recommendations for problems that don't have established UX approaches.

·       Critical Thinking and interpretive skills to follow conventional approaches for problems that do have well established UX best practices, AKA 'Conventions.'

·       Collaborative skills to support the design and product teams, advocate for users with product teams and pivot and adjust to account for business viability and development feasibility.

·       Confidence to recommend not releasing design that is not ready for users.

What we would love to see

·       Experience with enterprise product design or analytics dashboard design

·       Be able to lead a team in an ambiguous environment

·       Zeal for perfection and self improvement

·       Ambition to grow in a high paced startup!

Why us?

·       Be part of early team and be able to influence overall product design experience for a product designed for large scale enterprises

·       A no nonsense work environment with a sharp focus on work ethics

·       Fast moving growth trajectory

You will be building efficient, scalable & high performance microservices and applications which will power the network of thousands of retailers across the country and at the same time improve the efficiency and visibility of information flow in our supply chain systems.

Your core responsibilities:

• Create elegant, efficient and maintainable software to support and extend our current products.
• Solve complex architectural challenges when implementing new features.
• Integrate with databases, file systems, cloud services when delivering scalable solutions.
• Troubleshoot and fix reported customer issues, delivering software patches as needed.
• Assisting in making design decisions based on performance, scalability, security, and future expansion.
• Communicating and collaborating with management, product, QA teams.

What will help you thrive in this role?

• Degree in Computer Science, similar technical field of study or equivalent practical experience.
• 5+ years of experience as a Backend Engineer.
• Proficiency in web development using any of the languages: PHP, Python, Java, NodeJS or Golang.
• Should possess a solid grasp of object-oriented programming, system architecture & design, databases, development, and testing methodologies.
• Good in Design (HLD and LLD).
• Good in Database schema design.
• Good to have experience with AWS or Google Cloud or Azure and serverless architecture.
• Excellent verbal communication skills.
• Track record of delivering successful products as an engineer.
• Experience with large applications of some scale will be a plus.
• Ability to deep dive, understand & improve the legacy code.
• Domain knowledge of supply chain & retail industry is a plus.

Whom you will be sharing your work day with? 

• We are in the forefront of disrupting traditional retail & supply chain industry by building distributed systems
• We are hardcore open source lovers and believe in the strength of open source community.
• We believe technology can change the way information is consumed.
• We use a data driven approach to build new products and features.
• Build new tech solutions to improve business processes and enable our various departments to help service our teams better.
• We embrace and enable DevOps culture within the organisation.

And yes! We do have new furry friends coming to our office everyday.

Work Perks

• Hybrid work environment with flexibility to work from anywhere. 
• A great salary, commensurate with experience.
• Unlimited vacation policy which means Paid Vacations.
• A relaxed & flexible working atmosphere.
• Weekly parties (Unofficial).
• Paid outings to remote work locations and industry events/conferences.
• Paid Health Insurance for you and your loved ones.

We are looking for Technology Lead who possesses a passion for pushing technologies to the limits and will work with our team to help build Snapwiz's next-generation platform. If you are a person who loves to face technical challenges, innovates consistently and is never satisfied with status-quo then this is the role for you.

Job Location: IBC Knowledge Park, Dairy Circle, Bannerghatta Road, Bangalore

Role:

• Design and build advanced applications from scratch keeping scalability and performance in mind

• A good handle on both client and server architecture

• Should be a quick learner and willing to go the extra mile in delivering the projects.

• Should be able to work with juniors; help and guide them as needed.

• Work on bug fixing and improving application performance.

• Comfortable in owning large scale products and continuously re-evaluating and innovating.

• A practical risk-taker, innovator and always curious.

Requirements:

• BE/B.Tech/ME/M.Tech degree in Computer Science, Engineering or a related subject

• 5 to 10 years overall experience

• Strong knowledge of Agile development (Scrum)

• Proven working experience in server-side technologies like Java, Hibernate, Spring.

• Strong knowledge of any database technology like MySql or MongoDB

• Awareness of client-side technologies like JS and JQuery.

• Knowledge of the general tech landscape, architectures, trends, and emerging technologies.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.