Business Developer

Job Summary

We are seeking a skilled ServiceNow ITSM Specialist with proven experience in implementing and managing IT Service Management (ITSM) modules. The ideal candidate will bring at least 3 years of relevant hands-on ITSM experience on the ServiceNow platform. This role involves configuring, enhancing, and supporting ITSM processes to drive efficient service delivery and alignment with ITIL best practices.

Key Responsibilities

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.

• Collaborate with stakeholders to define and document requirements, translating them into workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.

• Partner with ServiceNow developers, architects, and external vendors to implement platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit requirements.

• Support training, documentation, and adoption of ITSM best practices across business units.

Required Skills & Qualifications

• 3+ years of relevant, hands-on experience working with ServiceNow ITSM modules.

• CIS–ITSM certification is preferred.

• Strong understanding of ITIL framework and ITSM lifecycle.

• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.

• Ability to analyze service performance and present insights to stakeholders.

• Excellent communication, documentation, and stakeholder management skills.

Nice-to-Have Skills

• ITIL v4 Foundation certification.

• Experience with ServiceNow scripting (JavaScript, Glide).

• Familiarity with Virtual Agent, Flow Designer, and third-party ITSM integrations.

• Exposure to agile methodologies and additional ServiceNow modules (HRSD, CSM).

• Strong Senior UI/UX Product Designer profile – IC Role in B2C Mobile Apps
• Mandatory (Experience 1): 4+ YOE as a Product Designer, UI/UX Designer, or Mobile App Designer with strong IC ownership in tech/startup environments
• Mandatory (Experience 2): Strong experience as a Fullstack Product Designer (UI + UX) for Mobile Apps (especially Android)
• Mandatory (Core Skill 1): Must be highly proficient in Figma - able to create wireframes, user flows, high-fidelity mockups, and micro-interactions from scratch
• Mandatory (Portfolio): Strong UI/UX portfolio of B2C Mobile Apps; Portfolio should reflect strong UI, Interaction, Visual Design skills (UI Heavy portfolio) (preferably launcher/utility/feed-driven apps)
• Mandatory (Company): B2C product companies
• Mandatory (Exclusion): Payment gateway companies

Preferred Companies

B2C Product Companies List: Ultrahuman, boAt, Noise, Fire-Boltt, Mamaearth, Nykaa, Purplle, SUGAR Cosmetics, mCaffeine, CRED, Paytm, PhonePe, Amazon India, Flipkart, Meesho, Tata 1mg, Practo, PharmEasy, HealthifyMe, Cult.fit, Groww, Zerodha, Upstox, Dream11, MPL (Mobile Premier League), WinZO, Ather Energy, Wakefit, SleepyCat, Urban Company, ShareChat, Moj, Dailyhunt, Koo, Chingari, Josh (VerSe Innovation), BYJU’S, Unacademy, Vedantu, Cuemath, Embibe

Key Responsibilities:

1. Be part of the team responsible for the enterprise grade SAAS platform.

2. Own end-to-end design and development of Product Features.

3. Design and implement software for testability, maintainability, scalability, supportability.

4. Troubleshoot and support field issues, microservices monitoring.

5. Hands-on working on SAAS based applications.

6. Experience with working on scalable, highly available distributed systems.

7. Robust understanding of Agile development along with CI/CD pipeline.

8. Solid understanding of software development Life Cycle.

9. Solid understanding of end to end Application Security and incorporating the same during development.

10. Exposure to micro-services architecture and microservices development frameworks, platform based architecture.

11. Experience in AWS/Azure.

12. Experience in Dockers, and Kubernetes. ECS, EKS, AKS etc

13. Experience with RDBMS such as Postgres(Preferred), MySQL and nosql databases(Desired).

14. Experience in languages such as Python(Preferred), Java.

15. Exposure to development of data platforms for analytics, reporting etc.

16. Exposure to the development of IOT applications is a plus.

Other requirements

1. Proficient in JavaScript, TypeScript, Vue.js(preferred), ReactJS

2. Solid understanding of UI/UX principles, responsive design techniques, and front-end performance optimization.

3. Exposure to the development of API-driven Single Page Applications

4. Exposure to AWS Cloudfront, Akamai etc.

5. Experience in Application monitoring and log management tools.

Job Title: Senior Full Stack Engineer

Location: Bangalore

About threedots:

At threedots, we are committed to helping our customers navigate the complex world of secured credit financing. Our mission is to facilitate financial empowerment through innovative, secured credit solutions like Loans Against Property, Securities, FD & More. Founded by early members of Groww, we are a well funded startup with over $4M in funding from India’s top investors.

Role Overview:

The Senior Full Stack Engineer will be responsible for developing and managing our web infrastructure and leading a team of talented engineers. With a solid background in both front and back-end technologies, and a proven track record of developing scalable web applications, the ideal candidate will have a hands-on approach and a leader's mindset.

Key Responsibilities:

• Lead the design, development, and deployment of our Node and ReactJS-based applications.
• Architect scalable and maintainable web applications that can handle the needs of a rapidly growing user base.
• Ensure the technical feasibility and smooth integration of UI/UX designs.
• Optimize applications for maximum speed and scalability.
• Implement comprehensive security and data protection.
• Manage and review code contributed by the team and maintain high standards of software quality.
• Deploy applications on AWS/GCP and manage server infrastructure.
• Work collaboratively with cross-functional teams to define, design, and ship new features.
• Provide technical leadership and mentorship to other team members.
• Keep abreast with the latest technological advancements to leverage new tech and tools.

Minimum Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience as a full-stack developer.
• Proficient in Node.js and ReactJS.
• Experience with cloud services (AWS/GCP).
• Solid understanding of web technologies, including HTML5, CSS3, JavaScript, and responsive design.
• Experience with databases, web servers, and UI/UX design.
• Strong problem-solving skills and the ability to make sound architectural decisions.
• Proven ability to lead and mentor a tech team.

Preferred Qualifications:

• Experience in fintech
• Strong knowledge of software development methodologies and best practices.
• Experience with CI/CD pipelines and automated testing.
• Familiarity with microservices architecture.
• Excellent communication and leadership skills.

What We Offer:

• The opportunity to be part of a founding team and shape the company's future.
• Competitive salary with equity options.
• A creative and collaborative work environment.
• Professional growth opportunities as the company expands.
• Additional Startup Perks

 Location: Bangalore, Pune, Noida, Hyderabad and Chennai

Experience: -10- 16 Years

Notice period: immediate Joiner.

Job Description :

1)SAP FI Consultant Chartered Accountant or MBA from premier institutions.

2)Knowledge of IAS/US GAAP/IFRS preferred8- 10 years of relevant SAP Experience.

3)Should have worked on at least 3 end to end implementations or 2 end to end implementations and 1 roll out projects Relevant domain experience and in his domain he should have worked in finance function in a manufacturing vertical Good knowledge in SAP Financial and Managerial Accounting solution.

4)Working experience in New GL, AP, AR, AA, CCA, PCA, Product Costing and COPA Experience in supporting Accounting: Month-End-Closing and Year-End-Closing Strong understanding of integration with other modules controlling, Cash Management and/or Project System Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget.

5)Experience of IDOC ,Interfaces ,LSMW, BAPI ,workflow knowledge & Analyse clients business needs & opportunity to propose the matching solution to client Good verbal and written communication skills.

6)Poses consultancy, problem solving and analytical skills Strong client facing Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSMSAP Certification in Financials desirable Leading the team(s) they are assigned to, in functional capacity, adding value to the project and to the final deliverables Ready to travel for assignments (short term and long term)Minimum 4 Global project experience is must

Mandatory skills -  SAP FI

About Company

Vision : Bikayi helps small to medium sized businesses go online and scale their businesses. Bikayi merchants are selling various things from groceries to apparels and electronic items. 

Scale : We are very close to grossing a GMV of 1B dollars on an annual basis. Probably one of your neighbourhood shops is using Bikayi to sell online.

Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.

People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

Responsibilities

• Work towards Improving the architecture by tracking emerging technologies; evaluating their applicability to business goals and operational requirements.
• Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Setup Architecture and Design guidelines for the platforms for multi-country roll-outs
• Develop and Define Architecture Standards
• Develop and Define Application Architecture Standards
• Own your product : You will be responsible for the success / failure of your team and the product. You will need to work with cross functional teams, understand their requirements and make sure that everybody is on the same page.
• Development of your team : Making sure that engineers under you are growing in their careers and getting better are software development everyday.
• Design & Architecture : You need to have technical expertise in the company's tech stack and in general the frontend or backend infrastructures, have ability to guide the developers in case there are any blockers.
  
  
  
  

Requirements

• Past experience of working for tier 1 / vc funded companies.
• Past experience of handling a team of at least 5+ developers.
• Continuous past experience of delivering products at a steady pace.
• Hands-on experience in JavaScript, HTML, CSS.
• Knowledge in Node JS
• Hands-on in Webpack, ES6, Typescript
• Strong working experience in Single Page, Building micro frontend apps, Progressive Web Apps, Server-Side Rendering using React.js
• Hands-on experience in the React ecosystem like Redux, React Router etc.
• Experience in Team Management. 
• Lead technical design discussions and review design to make sure design is aligned with Architecture.
• Setup and maintain standard developer guidelines for the development team
• Hands-on experience with automated test frameworks like Jasmine, Jest, Mocha, enzyme etc. And experience in promoting the values of unit tests, integration tests, and CI/CD automation
• Hands-on experience in maintaining Web Vitals