
Position –Business Analyst.
Location – Mumbai Andheri
Time – 1 pm to 10 pm
Experience – 7+ Years
Job description
- Gathering business and functional requirements.
- Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
- Preparing use cases and formal requirements documentation.
- Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
- Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
- Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
- Escalation of issues in a timely manner.
- Ensure adherence to audit, SLA and operational standards.
- Demonstrations of new functionality to business and technology users.
- Work closely with the support team to ensure timely knowledge transfer.
- Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
- Acting as a liaison between the technology department and other business units.
- Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
- Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
- Quickly understanding the business issues and data challenges of client’s organization and industry.
- Providing expertise on the system's capabilities/limitations as it relates to business goals.
- Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
- Aligning stakeholders on business requirements, system requirements, program functions, and strategy.
Requirements
- Domain experience must include 4+ years of experience in the US property and casualty insurance.
- Good understanding and exposure to policy forms or insurance documents.
- Ability to coordinate with other business analysts and follow the direction of BA manager or the project lead BA.
- Ability to work with offshore teams located across time zones.
- Ability to work with QA team and define testing strategies.
- Ability to work independently.
- Proficient with tools like Jira, Confluence, Wiki, MS-Word, Excel, and Visio, etc.
- Have a good experience of the Agile Process (SCRUM)
- Can validate, refine, and optimize solution option models, through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives.
- Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation.
- Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.

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Senior UX Designer
Experience: 5+ Years
Location: Bengaluru
Department: Product & Technology
Reporting To: IT Manager
Company Overview:
Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: miror.in
Role Overview
Miror is looking for a Senior UX Designer with 5+ years of experience who is passionate about creating meaningful digital experiences that improve users' lives.
This role is heavily focused on User Experience (UX) rather than visual design alone. The ideal candidate should be able to understand user behaviour, conduct research, simplify complex journeys, and create intuitive experiences that drive engagement and retention.
Role Weightage
UX Research & User Experience Design – 60%
Product Thinking & Customer Journey Design – 25%
UI Design & Prototyping – 15%
Key Responsibilities
User Experience Design
· Design intuitive and user-centric experiences across Miror's web and mobile platforms.
· Create user flows, wireframes, journey maps, and prototypes.
· Conduct user interviews and usability testing.
· Identify pain points and opportunities for improvement.
· Translate user insights into actionable design solutions.
Product Collaboration
· Work closely with Product, Engineering, Marketing, and Clinical teams.
· Participate in product discussions and feature planning.
· Ensure user needs remain central to product decisions.
· Support product innovation through design thinking methodologies.
UX Research
· Conduct qualitative and quantitative user research.
· Analyse user feedback and behavioural data.
· Perform competitor and market research.
· Develop personas and customer journey maps.
UI & Prototyping
· Create clean and intuitive interface designs.
· Develop interactive prototypes using Figma.
· Maintain consistency with design systems and brand guidelines.
· Collaborate with developers for implementation.
Required Skills
· 5+ years of UX Design/Product Design experience.
Strong expertise in:
· User Research
· Wireframing
· Prototyping
· Information Architecture
· Customer Journey Mapping
· Interaction Design
· Advanced proficiency in Figma.
· Experience designing mobile-first products.
· Strong understanding of usability principles.
· Excellent communication and stakeholder management skills.
Preferred Experience
· HealthTech, Wellness, FemTech, Healthcare, or Consumer Apps.
· Behavioural Design and Habit Formation.
· Community-based products.
· Subscription-based platforms.
· Experience with analytics tools and A/B testing.
Interested? Let’s Connect!
on my linkedin or here on chat.
Best Regards,
Indrani Dutta
Senior HR Manager
Soham Renewable Energy India Pvt. Ltd.
Visit: www.miror.in
Visit: https://www.sohamenergy.in/
https://www.linkedin.com/in/indrani-dutta-a9a65135/
Job Title: Digital Marketing Executive
Job Type: Full Time
Location: Indore
Summary/Objective:
We are looking for an experienced and results-driven Digital Marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.
Responsibilities:
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• Social Media Marketing (SMM): Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Pay-Per-Click (PPC) Campaigns: Create and manage PPC campaigns to generate leads and increase brand visibility.
• Facebook and Instagram Setup: Manage the setup and maintenance of our Facebook and Instagram shopping features.
• Shopping Engine Product Feed: Oversee the submission of product feeds to various shopping engines and ensure they are optimized for maximum visibility and conversion.
• Data Analysis & Reporting: Utilize Excel for data analysis and creating detailed marketing reports to track performance and inform strategy.
• Social Media Post Scheduling: Utilize social media post scheduling tools to plan and publish content efficiently.
• Email Marketing: Implement email marketing campaigns using various tools to engage with customers and prospects.
Qualifications/Requirements:
Education:
• Bachelor's degree in Marketing, Digital Media, or related field.
Experience:
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• Strong understanding of SEO, SMM, and PPC.
• Proficient in Microsoft Excel for report creation and data analysis.
• Familiarity with social media calendar planning and posting schedule.
• Experience with email marketing tools and strategies.
• Experience in e-commerce marketing.
• Certifications in Google Analytics, Google Ads, or similar platforms.
Skills:
• Creative thinking with a focus on innovation and problem-solving.
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A Production Support Engineer ensures the smooth operation of software applications and IT systems in a production environment. Here’s a breakdown of the role:
Key Responsibilities
- Monitoring System Performance: Continuously track application health and resolve performance issues.
- Incident Management: Diagnose and fix software failures, collaborating with developers and system administrators.
- Troubleshooting & Debugging: Analyze logs, use diagnostic tools, and implement solutions to improve system reliability.
- Documentation & Reporting: Maintain records of system issues, resolutions, and process improvements.
- Collaboration: Work with cross-functional teams to enhance system efficiency and reduce downtime.
- Process Optimization: Suggest improvements to reduce production costs and enhance system stability.
Required Skills
- Strong knowledge of SQL, UNIX/Linux, Java, Oracle, and Splunk.
- Experience in incident management and debugging.
- Ability to analyze system failures and optimize performance.
- Good communication and problem-solving skills.
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
Qualification: Doesn’t matter. Skills and experience do.
Objectives of this Role
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Requisites
- 0-3 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Readiness to travel to client location as and when required
Work location:
Candidates must be based out of Mumbai. Work from office @ WeWork Malad.
Salary:
We highly value talent and experience. Competitive salary or better.
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we are building a professional network for the top 1% of women with a simple mission - more women in leadership positions. we launched in may 2020, and have an early product-market fit (10k paying members, great nps, retention) and strong business signals. we are backed by some of the best investors in india. click https://love.leap.club/" target="_blank">here to read what our members say about us ❤️
our founding team members have previously built zomato, uber, linkedin, facebook, wework. our 0-1 journey is done and we are now ready to scale 🤞
about the role - full stack developer:
- you will work on a disruptive product that is in its early stages.
- you are someone with experience in building products that have significant user base/revenue and robust backend systems running in production catering to real-world users.
- 2+ years of experience in engineering with applied knowledge of restful api design principles and best practices are a must.
- an ideal candidate would have exceptional application development skills with experience working with nodejs, react, typescript, cloud (aws), mongodb amongst other in-demand technologies.
- having a good understanding of cloud technologies, deployments, backend & frontend end-to-end operations is key for this role.
skills required:
- experience with building and deploying cloud-based backend systems. operating the backend at low latency, high availability, and quality
- experience with developing distributed systems and scalable real-time applications
- excellent programming skills in node.js, react, express.js with a solid understanding of event-driven architecture
- understanding of sql and nosql databases. experience with designing and maintaining scalable databases
- experience with 3rd party libraries and api integrations. eg. stripe, razorpay, etc
- strong problem-solving skills with an understanding of core algorithms and complexity analysis
- solid understanding of operating system fundamentals, networking and concurrency concepts
- experience with aws technologies like lambda, api gateway, beanstalk, ecs, ec2 etc
- experience with docker, kubernetes good to have
why you should work with us:
- you will be part of our founding team and get a front seat view of building a company. we promise a steep learning curve
- work with smart folks who like to have fun and don't take themselves too seriously
- independently lead projects and own your deliverables
- we are generous with esops for folks who treat leap.club like their own company
- 5 day work week, flexible leave policy, health and accidental insurance
- regular offsites and travel to gurgaon (our hq)
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our thesis:
there are 3 critical factors that help us live our best social-professional life -
- connections & network
- jobs and opportunities
- learning & development (courses, coaching etc.)
in the next 5 years, leap.club will transform all three for our members.
- the current-gen platforms have a simple playbook - big networks, feeds, photos, followers/ influencers and monetize through ads.
- the next gen networks will be smaller/focused and algo driven
- linkedin enables connections, jobs, learning but it's built for scale and not depth.
our goals :
- 2022 - 10,000 members and $1 mil+ annual revenue
- 2024 - 100,000 members and $10 mil+ annual revenue
- 2027 - 1,000,000 members and $100 mil+ annual revenue
Job Role : Associate Manager (Database Development)
Key Responsibilities:
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- to work seamlessly with the Application/Development team’s data needs.
- Responsible for providing solutions to all data related needs to support existing and new
- applications.
- Creating scalable structures to cater to large user bases and manage high workloads
- Responsible in every step from the beginning stages of the projects from requirement gathering to implementation and maintenance.
- Developing custom stored procedures and packages to support new enhancement needs.
- Working with multiple teams to design, develop and deliver early warning systems.
- Reviewing query performance and optimizing code
- Writing queries used for front-end applications
- Designing and coding database tables to store the application data
- Data modelling to visualize database structure
- Working with application developers to create optimized queries
- Maintaining database performance by troubleshooting problems.
- Accomplishing platform upgrades and improvements by supervising system programming.
- Securing database by developing policies, procedures, and controls.
- Designing and managing deep statistical systems.
Desired Skills and Experience :
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- Secondary platforms: MS SQL 2005/2008, Oracle, MySQL
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