Senior Project Manager

• Strong Enterprise account executive / Enterprise sales executive Profile with focus on Global Markets
• Mandatory (Experience 1): Must have 3+ years of experience in B2B Tech / SaaS sales.
• Mandatory (Experience 2): Must have had annual sales quotas of $250K+ with average deal sizes of $20K+
• Mandatory (Experience 3): Must have experience working in global markets (APAC / US / UK or similar), India & Middle East–only experience is not acceptable.
• Mandatory (Compensation): Candidate's Total CTC should be above 30L (Fixed+Variable)
• Mandatory (Company): Must be from a B2B SaaS Product Company

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

We are looking for a dynamic and talented digital marketing candidate for our company

SC lines Shipping and Logistics Pvt ltd

LOCATION- Belapur, Navi Mumbai

Salary – 35000 to 40000

Experience – 2 to 4 years of experience in Digital Marketing

Required Skills -

Digital Marketing

Meta Marketing

Google Adson

LinkedIn Marketing

Youtube Marketing

Note – If the candidate is from shipping line would be an added advantage

Job description

We are looking for enthusiastic candidates with a flair for English writing to join as Content writer for a search firm. You will be responsible to create insightful, engaging and credible content following the editorial guidelines.

Required Candidate profile

Knowledge of fundamental grammar

Excellent English writing skills

Be creative and innovative thinker

Enthusiastic about researching trending content

Role: Content Creation / Writer

Industry Type: HR

Department: Content, Editorial & Journalism

Employment Type: Full Time, Permanent

Role Category: Content Management (Print / Online / Electronic)

Education

UG: B.A in English, Journalism, Any Graduate

PG: M.A in English, Journalism, Integrated PG in Journalism / Mass Communication

🚀 Job Title: E-commerce & Digital Marketing Executive

📍 Location: Chennai

🎯 Age: 25 to 30 years

👨 Gender: Male candidates only

🎓 Education: Bachelor’s / Master’s degree in Marketing, Business, or related field

💼 Experience: 2 to 5 years in digital marketing, preferably in e-commerce or FMCG

Job Description

🔹 Key Responsibilities:

📝 Process purchase orders on e-commerce portals & coordinate with logistics for timely deliveries.

💰 Follow up on payments & quarterly reconciliation of outstanding dues.

📌 List new SKUs, remove obsolete products & optimize inventory management.

🎯 Manage advertising budgets & performance marketing across Amazon, Blinkit, Zepto, Swiggy & Big Basket.

📊 Plan & execute AMS campaigns, optimize bids & analyze performance metrics (ACOS, ROAS, CTR).

🌐 Implement SEO strategies & manage website content for better organic rankings.

📢 Run social media campaigns on Facebook, Instagram, LinkedIn & track engagement.

📈 Monitor e-commerce sales, analyze data & optimize digital marketing strategies.

✅ Requirements:

✔️ Hands-on experience with AMS, Google Ads, Meta Ads & Quick Commerce platforms.

✔️ Strong knowledge of SEO, PPC, analytics & performance marketing.

✔️ Proficiency in Google Analytics, Meta Business Suite & Amazon Seller Central.

💡 If you're ready to drive e-commerce growth, apply now! 🚀

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