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KEY DUTIES
- Independently own and resolve high-priority or complex customer issues with minimal supervision
- Reproduce and analyze product defects using advanced troubleshooting techniques and tools
- Collaborate with developers to identify root causes and drive timely resolution of defects
- Identify trends in escalations and provide feedback to improve product quality and customer experience
- Document investigation findings, root causes, and resolution steps clearly for both internal and external audiences
- Contribute to knowledge base articles and process improvements to enhance team efficiency
- Represent the escalation team in product reviews or defect triage meetings
- Build subject matter expertise in specific products or components
- Mentor and assist junior team members by reviewing their investigations and coaching through complex cases
- Participate in Agile ceremonies and contribute to team planning and backlog refinement
- Other duties as assigned
BASIC QUALIFICATIONS
- Typically requires 3–6 years of technical experience in a support, development, or escalation role
- Strong technical troubleshooting and root cause analysis skills
- Proficient in debugging tools, logs, and test environments
- Ability to independently manage multiple complex issues and drive them to closure
- Experience working with cross-functional teams in a collaborative, Agile environment
- Proficiency with relevant scripting or programming languages (e.g., Python, Bash, PowerShell, Java)
- Exceptional written and verbal communication skills — especially when engaging with customers in critical or escalated situations
- Demonstrated customer-first mindset with an emphasis on clarity, empathy, and follow- through
- Proactive and detail-oriented, with the ability to document and communicate technical concepts clearly
- Comfortable presenting findings or recommendations to both technical and non-technical stakeholders
What You’ll Be Doing:
- Subject Matter Expert on implementing APEX code and workflow code end-to-end in Salesforce, identifying dependencies in support of delivery, release, and change management.
- Expert in Salesforce data structures, object structures and partners of extending these things to provide highly customised data storage.
- Partner with all cross-functional teams to determine Salesforce CRM needs.
- Develop customised solutions within the Salesforce platform, including design, implementation, quality control, end-to-end testing plans in multiple environments (dev/test/stage/prod), troubleshooting and bug fixing.
- Own stability of the applications to Engineering standards including, incident management, monitoring, alerting and incident resolution for all aspects of the application.
- Create timelines, set expectations with RevOps and other cross-functional stakeholders.
- Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in the application.
- Maintain the security and data integrity of the application software.
- Research, Diagnose, and Monitor performance bottlenecks.
- Write documentation and provide technical training for cross-functional teams.
- Enjoy working with remote teams and people that have strong opinions
- Excellent verbal and written communication skills
- Excellent leadership and collaboration skills and the ability to lead large projects autonomously.
- Exhibits a high level of initiative and integrity and is empathetic to the needs of individuals across the organisation
- Enjoy working with a diverse group of people who have strong opinions.
- Comfortable not knowing answers, but resourceful and able to resolve issues.
- Strong problem solving and critical thinking skills.
- Strong project management, presentation and public speaking skills.
- Self-starter who’s comfortable with ambiguity, asking questions, and adept at shifting priorities
- Strong customer service skills with proven service mentality
- Strong in documenting business processes and communicating system requirements
Desired Traits, Qualifications, Education and Experience Equivalency
- Be able to make decisions, meet targets and work under pressure.
- Ability to set up, facilitate, and lead service and process improvement sessions with a range of business stakeholders.
- Ability to present to groups of mixed technical understanding.
- Adept at creating visuals to tell a story.
- Ability to build strong trust based relationships.
- Adept at shifting priorities while maintaining a high degree of organisation and control.
- Ability to manage multiple tasks and projects simultaneously.
- Ability to recommend actionable insights from projects and lead projects autonomously.
- Ability to travel to remote sites. (less than 25%).
- Demonstrated ability to work with geographically dispersed teams.
- Ability to learn and understand new ways of doing things.
- Ability to drive standards and best practices for a team or organisation.
- Ability to exercise good judgment within broadly defined practices and policies.
- Ability to lead a team towards high quality decisions when they have differing perspectives and ideas.
- Ability to provide business context for engineers as well as highlight technical challenges for non-engineers.
- Excellent decision-making skills and the ability to work in a collaborative environment, a team player.
Traits of a successful partnership:
- You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture.
- You’re Collaborative – It is expected that you will partner with various departments to ensure organisational needs are met and to develop strategic programs.
- You will serve as an Advocate – In the role, you will solicit and listen to concerns, and take an active role in resolving problems.
Preferred Experience/ Minimum Qualifications
- Graduate in Computer Science or a related field, or Professional Qualification/Salesforce Certification
- 4+ years of Salesforce developer experience
- 4 years experience in application development and/or software engineering.
- 2 years of proven continuous improvement analytical experience from a similar role, including project management and business analysis with an excellent understanding of continuous improvement concepts.
- Advanced knowledge of Salesforce CRM platform
- Proficiency with Salesforce Lightning Design System and Salesforce development lifecycle
- Demonstrated proficiency in SQL, Apex, LWC, Java and VisualForce
- Experience with Salesforce Sales, Service and Marketing clouds
- Experience developing customer-facing interfaces, including reports and dashboards, in Salesforce or other systems.
- Strong systems knowledge with the ability to effectively utilise DevOps tools such as Metadata API, GIT, Visual Studio Code, Jenkins, Jira, Confluence, etc.
- Strong understanding of Product development lifecycles.
- Experience with leading and coordinating cross-functional initiatives, conducting interviews and performing analyses to create business cases for projects.
- Experience performing live training sessions for internal and external stakeholders during system and process implementation.
- Must have strong communication skills and possess the ability to interact effectively with co-workers.
- Must have strong leadership skills.
- Additional Salesforce Certifications e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I are highly desirable.
- Salesforce DevOps experience is highly desirable.
- Salesforce Developer Certifications will be given preference.
http://www.fictiv.com/" target="_blank">About Fictiv
Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.
This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.
We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Apply for this Job
What’s in it for you?
Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.
Opportunity To Grow Your Career
There are plenty of sales jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.
Impact in this Role
The Business Applications team performs a critical function for Fictiv by managing software that is part of the framework used to conduct day-to-day business. This team writes code to provide customised application configuration and data structures, customise workflows, implement monitoring and alerting, secure and control access, and integrate business software with Fictiv platform. Functional areas supported include: Operations, Finance, Sales, Marketing, Engineering, Product, Architecture, and Customer Support. The Business Applications team partners closely with cross functional stakeholders to ensure that business systems software is properly secured and has managed change control to meet each of their needs.
This team sets the stage for ensuring Fictiv's business is delivering on KPIs and goals. This team provides inputs for Fictiv’s strategic decision making.
The Business Applications team implements business software across Fictiv’s departments.
As the Sr. Salesforce Analyst (Sr. Salesforce Application Developer, Specialist) you will partner with the RevOps team, to focus on changes and improvements to Salesforce functionality in support of business needs. You will work with the RevOps core team supporting Salesforce Sales and must be a strategic partner in determining best practices and efficiency gains as it relates to process improvements.
You will work with the Lead Salesforce Analyst to design and implement solutions that meet the technical requirements and business requires outlined by RevOps. You will also analyse project objectives, create customer workflows, and troubleshoot errors. This role requires extensive experience working with Salesforce CRM platforms, application development skills, and the ability to solve complex software problems.
You will be responsible for understanding requirements, defining design, working with other cross-functional teams to create implementation plans, and providing thought leadership for all solutions to meet and exceed RevOps expectations. You will write APEX code and any supporting code required to implement solutions. You will own the stability, security, data accuracy, uptime and issue resolution in Salesforce. You will provide testing plans, unit testing and documentation for all solutions and develop strong cross-functional relations with Product, Engineering and Infrastructure. You will be accountable for following all Fictiv’s Engineering guidelines.
Primary Customer Facing Responsibilities:
- Handle customer service and support tickets efficiently, acting as the first point of contact over phone or email.
- Proactively communicate with customers regarding post-purchase support, including order installation, refunds, and payment issues.
- Utilize our client ticketing system to ensure prompt and effective resolution of customer queries.
Key Responsibilities:
Case Analysis and Critical Thinking:
- Develop comprehensive knowledge of client products and the ticketing system.
- Conduct thorough investigations to fully understand user issues, employing effective probing techniques.
Problem Solving:
- Provide accurate information and solutions for client software products or services.
- Offer alternative solutions when necessary, guiding users through the resolution process.
Post-Resolution Follow-Up:
- Ensure customer satisfaction by following up and updating customer status before case closure.
Client and Operational Responsibilities:
- Coordinate with team leads and managers for guidance on escalated cases.
- Record detailed events and problem resolutions in system logs.
- Forward customer feedback and suggestions to the appropriate internal team.
- Suggest improvements to processes and knowledge resources.
- Participate actively in team meetings and maintain effective communication with internal teams.
- Report to client leads and managers as required.
Requirements:
- Experience in help desk, software product support, and customer service.
- Tech-savvy with knowledge of computer operating systems, software, and hardware.
- Excellent written and verbal communication skills in English.
- Degree in a relevant field preferred.
- Proficient with Microsoft Office, Google Sheets, and other business software.
- Own a desktop/laptop with a stable internet connection.
- Demonstrated proactive, learning-oriented approach, with a focus on continuous process improvement.
Additional Information:
- This is a fully remote position with a 5-day work week.
- Requires approximately 9 hours of work per weekday.
- Compensation is competitive and billed hourly.
- Opportunity for long-term growth and additional responsibilities within the organization.
Our Commitment:
We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
Benefits:
- Work-from-home flexibility.
- Career advancement opportunities and professional development support.
- Supportive and collaborative team environment.
Application and Selection Process:
Initial Application:
- Interested candidates should submit their resume along with a cover letter detailing their relevant experience and why they are a good fit for this role via the Cutshort Application Portal.
Written Assessment:
- Selected candidates will be invited to complete a written assessment. This assessment is designed to evaluate technical and customer service skills and must be completed within 2 hours of commencement to ensure authenticity. Instructions and a deadline for the assessment will be provided upon selection.
Virtual Interview:
- Candidates who successfully pass the written assessment will be invited to a virtual interview with key stakeholders. This round will focus on assessing cultural fit, communication skills, and problem-solving abilities.
Onboarding and Training:
- Candidates who clear the interview stage will proceed to onboarding and training, marking the final stage of the selection process. This phase will familiarize them with company policies, tools, and the specific responsibilities of their role.
About Inevolution
Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency. Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams.
We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth. Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.
Company Web : https://inevolution.in/
Job Description
- • Collaborate with developers and UI/UX engineers to build scalable web apps
- • Design, implement and manage large applications with video streaming and complex state and high-frequency data
- • Experiment with large data sets to find interesting and valuable ways to visualize the data
- • Build reusable, testable React components that can be used between projects
- • Contribute towards building the company’s coding culture.
- • Mentor, groom junior developers and participate in code reviews
Requirements
- • 3+ years of relevant industry experience
- • A deep understanding of JavaScript
- • React, Redux or other JS framework experience
- • HTML5, CSS/SASS, Restful APIs, HTTP
- • JEST or other testing experience
- • Experience with android app development
- • Experience with CI/CD
- • Experience with Mathjax/Latex
- • Experience with large scale video streaming
- • Understanding of i18n, A11Y
- • Excellent understanding of cross-browser compatibility issues
Job brief
We are looking for a Mobile App developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
As a Mobile App developer, you should be comfortable around React Native, Javascript, React / Vue, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities
- Work with development team to ideate software solutions
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
Requirements
- Proven experience as a React Native App developer or similar role
- Experience developing desktop and mobile applications
- Familiarity with MERN / MEAN
- Knowledge of React Native, Javascript
- Knowledge of JavaScript frameworks like Node.js, ES6
- Familiarity with MongoDB, web servers (e.g. Apache) and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
- Degree in Computer Science, Statistics or relevant fie
This includes developing apps, which will help I-PAC carryout strategic operations, both within the organisation and for the campaigns.
This job includes designing app architecture, implementing iOS best practices, coordinating with backend and product teams. The job also requires working efficiently in a fast-paced, agile and challenging environment and provide regular updates of the progress made.
Job Responsibilities :
- Translate designs and wireframes into high-quality code from day one
- Write and maintain high performance, reusable, and reliable Swift/Objective C code
- Quickly learn and apply new iOS development methods and be updated with trends to maximize development efficiency.
- Communicate well and collaborate with backend, design and campaign teams
- Improve the quality standard of the apps
- Innovate to increase the desirability of apps/help in I-PAC campaigns
Minimum Qualifications :
- A Bachelor degree (preferably in computer science or a related field)
- 1+ year of experience in iOS app development field.
- Strong OO design and programming skills in Swift/Objective C.
- Hands-on experience with the Xcode5 and above, JSON and REST APIs.
- Understanding of delegates, constraints, basic UI elements and application life cycle
Preferred Qualifications:
- Experience in using APIs and third-party libraries (Alamofire, AFNetworking, Maps)
- Experience in implementing MVP/MVVM architecture
- Experience with Storyboards, Pickers, View Transitions and Scroll View
- Working knowledge of design patterns like Builder, Singleton, Adapter pattern etc.
- Experience in writing test cases
- Knowledge of using Git, Git branches and Github to manage codebases
- Knowledge of different analytics tools to analyse app data
Location: Hyderabad (Shall be open to travel as per business requirement)
We are looking for professionals who can preferably join within 30 days from the day of selection
Oddr is looking for an experienced senior backend engineer to help us build scalable multi-tenanted enterprise Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and develop distributed microservices with a strong emphasis on security, resiliency, scalability, performance, and quality. As a senior engineer, the candidate should be able and willing to mentor and guide fellow team members on best practices like code styling, efficiency, and testability as the team scales and grows. The candidate should demonstrate leadership qualities, be a self-motivated team player, and take pride in what they deliver.
The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.
Requirements:
- Strong proficiency in .NET Core and C#
- Strong understanding of Cloud development concepts, including CI/CD pipelines
- Experience with successful end-to-end delivery of web applications in the Cloud. Azure knowledge is a strong plus.
- Experience with API-driven development and developing RESTful APIs
- Experience with database design and writing complex SQL
- Familiarity with Reactive Programming concepts
- Ability to write clean, well-structured code with adequate test coverage, proper abstraction, and reusability
- Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
- Good understanding and experience with Agile development methodologies
- Ability to understand business requirements and translate them into technical requirements
- Excellent communication skills
- Excellent problem-solving skills
Minimum qualifications required:
- Bachelor's degree in Computer Science from a reputable institute. Master's preferred.
- 5 years of experience. 7 years preferred.
We are global expert in cloud consulting and service management, focusing exclusively on the Cloud DevOps Space. In short, we strive to be at the forefront in this era of digital disruption by being dynamic, agile and cohesive in providing businesses the solutions needed to leverage it to the next level. Our expert team of Engineers, Programmers, Designers and Business development professionals are the foundations of our firm with the fusion of cutting-edge technology.Nimble IT Consulting is vested in Research and Analysis of Current and Upcoming trends, be it Technology, Business Values and User Experience, we dedicate our efforts tirelessly to be at the pinnacle of the Quality Standards. Devising solutions that are just not only being approved or followed by industry leaders in fact they depend on it. Read more about us: https://nimbleitconsulting.com/" target="_blank">https://nimbleitconsulting.com
What we are looking for
A DevOps Engineer to join our team and provide consulting services to our clients, below is the technology stack we are interested in
Technical skills
- Expertise in implementing and managing Devops CI/CD pipeline. ( either using Jenkins or Azure DevOps )
- At least one AWS or Azure Certification
- Terraform Scripting
- Hands-on experience with git and source code management and release management.
- Experience in DevOps automation tools. And Very well versed with DevOps principles and the Agile Frameworks.
- Working knowledge of scripting using shell, Python, Gradle, Yaml, Ansible or puppet or chef.
- Working knowledge of build systems for various technologies like npm, maven etc.
- Experience and good understanding in any of Cloud platforms like AWS, Azure or Google cloud.
- Hands on Knowledge of Docker and Kubernetes is required.
- Proficient in troubleshooting skills with proven abilities in resolving complex technical issues. Experience with working with ticketing tools (Jira & Service now)
- A programming language like Java, Go , NodeJS is a nice to have.
- Work Permit for United Kingdom ( tier 2 visa ) total duration of visa will be 5 years ( first 2 years and then 3 year extension)
- At the end of the 5 years you will be eligible for British Citizenship by applying for Indefinite leave to remain in the UK
- Learn new technologies - We won’t ever expect you to do the same thing day in day out; we want to
- give you the chance to explore the latest techniques to solve challenging technical problems and help
- you become the best developer you can be.
- Join a growing agile team that are consistently delivering.
- Technical Development Program
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the
basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Staunchsys is looking for a smart, collaborative, and hard-working Sr Java / Lead Java Engineer. As an engineer, you’ll come in and lay the groundwork for how engineering is practised at Staunchsys. You’ll lead a team of motivated and experienced engineers and enable them to provide a seamless learning experience to our customers. So, if you are an accomplished, hands-on engineering leader, then we’d like to talk to you!
Requirements
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Bachelor’s and/or Master’s degree in Computer Science or related field
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Minimum 5 years and maximum 12 years of total IT industry experience.
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Must have at least 4 years of professional production development experience with leading-edge server and database technologies (e.g., Python, Java, Node.js, Scala, Spring Boot, MySQL, and NoSQL databases).
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Must have 3 years team lead experience where leading a team of at least 8-10 people.
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Must have expertise in at least one of the (Angular, React, Vue) javascript frameworks.
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Must have expertise in at least one of the clouds (AWS, Azure, GCP).









