MERN Stack Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Role: Senior Backend Engineer(Nodes.js+Typescript+Postgres)

Location: Pune

Type: Full-Time

 Who We Are:

After a highly successful launch, Azodha is ready to take its next major step. We are seeking a passionate and experienced Senior Backend Engineer to build and enhance a disruptive healthcare product. This is a unique opportunity to get in on the ground floor of a fast-growing startup and play a pivotal role in shaping both the product and the team.

If you are an experienced backend engineer who thrives in an agile startup environment and has a strong technical background, we want to hear from you!

About The Role:

As a Senior Backend Engineer at Azodha, you’ll play a key role in architecting, solutioning and driving development of our AI led interoperable digital enablement platform.You will work closely with the founder/CEO to refine the product vision, drive product innovation, delivery and grow with a strong technical team.

What You’ll Do:

* Technical Excellence: Design, develop, and scale backend services using Node.js and TypeScript, including REST and GraphQL APIs. Ensure systems are scalable, secure, and high-performing.

* Data Management and Integrity: Work with Prisma or TypeORM, and relational databases like PostgreSQL and MySQL

* Continuous Improvement: Stay updated with the latest trends in backend development, incorporating new technologies where appropriate. Drive innovation and efficiency within the team

* Utilize ORMs such as Prisma or TypeORM to interact with database and ensure data integrity.

* Follow Agile sprint methodology for development.

* Conduct code reviews to maintain code quality and adherence to best practices.

* Optimize API performance for optimal user experiences.

* Participate in the entire development lifecycle, from initial planning , design and maintenance 

* Troubleshoot and debug issues to ensure system stability.

* Collaborate with QA teams to ensure high quality releases.

* Mentor and provide guidance to junior developers, offering technical expertise and constructive feedback.

Requirements

* Bachelor's degree in Computer Science, software Engineering, or a related field.

* 5+ years of hands-on experience in backend development using Node.js and TypeScript.

* Experience working on Postgres or My SQL.

* Proficiency in TypeScript and its application in Node.js

* Experience with ORM such as Prisma or TypeORM.

* Familiarity with Agile development methodologies.

* Strong analytical and problem solving skills.

* Ability to work independently and in a team oriented, fast-paced environment.

* Excellent written and oral communication skills.

* Self motivated and proactive attitude.

Preferred:

* Experience with other backend technologies and languages.

* Familiarity with continuous integration and deployment process.

* Contributions to open-source projects related to backend development.

Note: please don't apply if you're profile if you're primary database is postgres SQL.

Join our team of talented engineers and be part of building cutting edge backend systems that drive our applications. As a Senior Backend Engineer, you'll have the opportunity to shape the future of our backend infrastructure and contribute company's success. If you are passionate about backend development and meet the above requirements, we encourage you to apply and become valued member of our team at Azodha.

Skill required:)

• Expert in writing clean, test-driven, easily maintainable, and modular code.
• Having a good working knowledge of database design and maintenance.
• Able to build reusable code and libraries for future use.
• Knowing troubleshooting and debugging applications is essential.
• Should have great performance in UI or backend tests to optimize performance.
• Capable of designing and developing web applications for the PHP platform (Laravel)
• Preferred to collaborate with cross-functional teams to define, design, and ship new features.
• Able to ensure the performance, quality, and responsiveness of web applications.
• Having sound working knowledge of identifying and correcting bottlenecks and fixing bugs.
• Able to work on bug fixing and improving application performance
• Able to constantly discover, evaluate, and implement new technologies to maximize development efficiency.

Role and Responsibilities:

• To ensure  success   as   a   js   developer,   you   should   possess extensive   knowledge   of   Node.Js   based   services   like   Express   js, Multer.
• Candidate must be well aware of the JS concepts like promises, async-await, callback, fetch, and array methods like map, filter, reduce.
• Knowledge of GIT is a must.
• Must have sound knowledge of creating API through postman or similar tools, developing and maintaining all server-side network requests, ensuring optimal performance of the central database, collaborating with   front-end   developers   on   the   integration   of elements.
• Deep Understanding of mongo and MySQL.
• Working knowledge of Microservices.
• Good understanding of AWS services, Like Instance,S3, Route53, Elastic Bean Etc.
• Best writing code understanding.

Required Technical Skills: 

• Java (highly capable)
• SQL (highly capable)
• Strong knowledge of software best practices, build processes, IDEs, database tools (e.g. SQL Developer, SQL Management Studio)
• Strong knowledge of source code control systems (GIT)
• Confident with Windows, Linux, Unix operating systems including command line
• Working knowledge of JIRA

Beneficial Technical Skills: 

• .Net
• C 
• Javascript 
• Experience in test management and test execution
• Experience of Agile development methods

Additional Skills and Behaviour Required 

• Experience of full software development lifecycle
• Considers competing solutions and evaluates options to create the best outcome in all aspects of the role.
• Willingness to takes ownership of whole project and engineers assigned.
• Confident to make suggestions and recommendations for improvements.
• Excellent written and verbal communication skills and ability to build good rapport
• Fluency in English, both written and oral
• Collaborates with others to achieve objectives and ensure information flow
• Seeks assistance and feedback as appropriate 

Education 

• Bachelor's degree (or equivalent) in Computer Science or Engineering or other relevant discipline (MCA, MSc in Computer Science etc.)

• 5 +yrs of ITExperience
• A candidate with strong OOP skills as well as strong web front end skills(HTML, CSS, Javascript, jQuery etc.)and a lot of MySQL/MsSQL exposure and ideally stored procedureGood Experience in Core PHP and any PHP Frameworks (Laravel/Symphony/Zend).
• Experience in AngularJs & AWS is plus