Manager-Business Development

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

1) Be open to learn new frameworks like Hapi.JS , Typescript , Nest.JS

2) Strong DB concepts , and hands on knowledge on MongoDB , REDIS

3) Experience working with micro-services will be a plus

4) Experience working with JWT and IAM systems will be a plus

5) Experience working with Postman , Swagger will be a plus

6) TDD knowledge is an advantage and also working with Unit Test code and familiar with test code coverage concepts.

7) Strong operating system knowledge is a plus with knowledge of how to manage threads.

8) Working experience with RabbitMQ , Kafka will be a plus

9) Strong knowledge of JS internals is a must.

• Candidate should complete their PG in relevant discipline
• candidate should have good communication skills
• commitment towards work

About the company

Adia makes clinicians better diagnosticians.

Adia is set to revolutionize the diagnostic process for both doctors and patients. Leveraging our extensive knowledge and experience in medicine, coupled with advanced technology and AI, we aim to improve diagnostic accuracy while also reducing and optimizing costs. This leads to more satisfied patients, efficient doctors, and less financial burden for all involved. 

Adia enables advanced clinical decision support (CDS) and guides lab test selection and result interpretation by using patient’s data and clinical context. On top of that Adia changes how healthcare providers get paid by combining predictive and guiding diagnostic decisions with medical claim factoring that advances payments to providers. The whole medical journey is getting automated. 

By effectively "underwriting" medical services to confirm payment eligibility from health plans, Adia ensures real-time payments to providers. This frees providers from the uncertainties of payer reimbursements, enabling predictable cash flow for better business management and patient care. 

Adia commits to building products with the latest technology, finest predictive models, LLMs, a comprehensive medical Knowledge Graph, and more.

Visit our website: https://www.adia.ai/

To achieve that we need to build a world-class Financial platform, which can perform financial projections for a lab order in matter of milliseconds and move money between all healthcare actors involved with traceability in place.

What you'll be doing

The ideal candidate will be responsible for managing and inspiring his or her team to achieve their performance metrics. Your collaborative attitude and interpersonal skills will help you thrive as an Engineering Manager.

You will be in charge of building the Financial platform team from scratch. This team will be responsible for covering “Revenue cycle management” and “Money movement” product areas.

Your first 90 days

• Your first two weeks will focus on onboarding. You'll work on small coding tasks to learn our tech stack, system architecture, and medical domain basics.
• Next month, you will collaborate with the Product Manager to develop a comprehensive team roadmap and initiate the recruitment process for essential team members.
• By the end of your third month, you'll have a common managerial routine, including team rituals, one-on-one meetings, planning for future product cycles, and active participation in management team initiatives.

Primary Responsibilities

• Hiring great talent and adjusting hiring process to meet team’s needs.
• Planning together with the team a roadmap for product cycles.
• Manage, coach, and support engineering team. Coaching and growing engineers to the point where they can take large, loosely defined projects, and deliver them with little intervention.
• Providing feedback on product and technical specs to help engineers identify where to cut scope or improve quality.
• Fixing small bugs or doing small improvements to our tech stack while staying off the critical path.
• Communicate team goals and ensure project timelines are met

Requirements

• At least 12+ years experience in Software development roles
• 3+ years' experience as Engineering manager.
• 5+ years experience as Lead Engineer.
• Proficiency in Node.js, JavaScript, TypeScript, PostgreSQL, NoSQL and Cloud
• Self motivated , thought leader with proven Engineering leadership skills
• US Health care domain expertise is preferred
• Fintech and exposure to payment gateway systems will be added advantage

1) Writing blogs, articles and press releases by co-ordinating directly with the Technical/SEO team.

2) Writing / Proof-reading corporate website content for US and UK based clients.

3) Preparing documentation, user manual and technical documentation for several IT projects related to Magento,WordPress,WooCommerce,Shopify etc.

4) Preparing Content for Social Media Promotion.

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for https://www.simplilearn.com/top-benefits-of-learning-devops-article" target="_blank">DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate https://www.simplilearn.com/best-ci-cd-tools-article" target="_blank">CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (https://www.simplilearn.com/open-source-pipeline-tools-for-devops-article" target="_blank">CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

• Has a thorough understanding of UX methodology and lifecycle across key channels and platforms. 
• Customer-focused, with experience using design research methods to uncover customer insights  
• Effectively operates within an iterative design team, managing UX  responsibilities against defined milestones and plan with little day-to-day oversight.
• Knowledge of key channels and platforms, with experience in areas of mobile, portable, dedicated, web, or native mobile design.
• Curiosity and commitment to testing new ideas and innovating to drive business results.
• Effective communicator, presenter, and negotiator.
• Mastery of design tools such as Sketch, Invision, and Framer.
• Experience with resources such as; pattern library, repositories, and internal communication tools.  
• General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.
• A dazzling online portfolio demonstrating your strong craft and collaborative process.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.