Travel Sales Consultant

Company Description:

NonStop io Technologies, founded in August 2015, is a Bespoke Engineering Studio specializing in Product Development. With over 80 satisfied clients worldwide, we serve startups and enterprises across prominent technology hubs, including San Francisco, New York, Houston, Seattle, London, Pune, and Tokyo. Our experienced team brings over 10 years of expertise in building web and mobile products across multiple industries. Our work is grounded in empathy, creativity, collaboration, and clean code, striving to build products that matter and foster an environment of accountability and collaboration.

Job Description:

We are seeking a talented QA Engineer with 3 - 5 years of experience in software quality assurance, particularly in automated testing using Selenium. The ideal candidate will have a strong background in testing methodologies, automation frameworks, and a passion for ensuring the delivery of high-quality software products.

Responsibilities:

1. Design, develop, and execute automated test scripts using Selenium.
2. Collaborate with cross-functional teams to understand project requirements and identify test scenarios.
3. Create comprehensive test plans and test cases to ensure the thorough validation of software functionality, performance, and reliability.
4. Conduct manual testing when necessary, particularly in areas where automation is not feasible.
5. Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospective meetings.
6. Perform regression testing to validate fixes and enhancements.
7. Investigate and analyze software defects, providing detailed reports to developers and stakeholders.
8. Continuously improve test processes and methodologies to enhance efficiency and effectiveness.
9. Stay updated on industry best practices and emerging trends in software testing and quality assurance.
10. Mentor junior QA engineers and contribute to their professional development.

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or a related field
2. Preferably 2+ years of experience in software quality assurance
3. Strong proficiency in automated testing using Selenium
4. Solid understanding of software testing principles, methodologies, and techniques
5. Experience with Agile development methodologies (Scrum, Kanban, etc.)
6. Excellent analytical and problem-solving skills
7. Strong attention to detail and a commitment to delivering high-quality software
8. Good communication and collaboration skills, with the ability to work effectively in a team environment
9. Experience with version control systems (e.g., Git) is a plus
10. Relevant certifications in software testing (e.g., ISTQB) are desirable but not required

Join our team and be part of an innovative company that values excellence and fosters professional growth. If you are passionate about quality assurance and automation, we want to hear from you!

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Job Summary

We are seeking an experienced React Native Developer with hands-on expertise in developing and optimizing tvOS applications. The ideal candidate will have strong technical skills in React Native, a deep understanding of mobile app architecture, and prior experience with tvOS and focus navigation on Apple TV.

Key Responsibilities

• Develop and maintain React Native applications for iOS and Android platforms.
• Leverage native APIs for deep integrations across both platforms.
• Diagnose and fix bugs and performance bottlenecks for a native-like experience.
• Engage with the open-source community to encourage and contribute to key software fixes and improvements.
• Write and maintain clean, well-documented, and testable code.
• Create and execute automated tests to ensure product quality.
• Transition existing React web applications to React Native.
• Implement pixel-perfect UI designs and smooth animations for enhanced user experience.
• Integrate third-party APIs and SDKs.
• Ensure consistent UX across Android, iOS, and tvOS platforms.
• Release and manage applications on the Apple App Store and Google Play Store.
• Write performant applications optimized for low-end devices.
• Utilize debugging and development tools such as React DevTools and Charles Proxy.

Required Skills & Qualifications

• 5+ years of experience developing React Native applications.
• Strong proficiency in JavaScript, TypeScript, or ClojureScript (ES6+ syntax).
• Solid understanding of object-oriented programming principles.
• Ability to write clean, maintainable, and well-documented code.
• Expertise in managing third-party dependencies and resolving dependency conflicts.
• Experience with native build tools such as Xcode and Gradle.
• Good understanding of REST APIs, document request models, and offline storage mechanisms.
• Familiarity with automated testing suites and CI/CD pipelines.
• Strong skills in architecting and building React Native applications with clean architecture.
• Experience maintaining UX consistency across multiple platforms.

Preferred / Nice-to-Have Skills

• Experience with react-native-tvos and focus-navigation for Apple TV / tvOS.
• Knowledge of AVPlayer (iOS) and ExoPlayer (Android).

Senior Data Engineer

Location: Bangalore, Gurugram (Hybrid)

Experience: 4-8 Years

Type: Full Time | Permanent

Job Summary:

We are looking for a results-driven Senior Data Engineer to join our engineering team. The ideal candidate will have hands-on expertise in data pipeline development, cloud infrastructure, and BI support, with a strong command of modern data stacks. You’ll be responsible for building scalable ETL/ELT workflows, managing data lakes and marts, and enabling seamless data delivery to analytics and business intelligence teams.

This role requires deep technical know-how in PostgreSQL, Python scripting, Apache Airflow, AWS or other cloud environments, and a working knowledge of modern data and BI tools.

Key Responsibilities:

PostgreSQL & Data Modeling

· Design and optimize complex SQL queries, stored procedures, and indexes

· Perform performance tuning and query plan analysis

· Contribute to schema design and data normalization

Data Migration & Transformation

· Migrate data from multiple sources to cloud or ODS platforms

· Design schema mapping and implement transformation logic

· Ensure consistency, integrity, and accuracy in migrated data

Python Scripting for Data Engineering

· Build automation scripts for data ingestion, cleansing, and transformation

· Handle file formats (JSON, CSV, XML), REST APIs, cloud SDKs (e.g., Boto3)

· Maintain reusable script modules for operational pipelines

Data Orchestration with Apache Airflow

· Develop and manage DAGs for batch/stream workflows

· Implement retries, task dependencies, notifications, and failure handling

· Integrate Airflow with cloud services, data lakes, and data warehouses

Cloud Platforms (AWS / Azure / GCP)

· Manage data storage (S3, GCS, Blob), compute services, and data pipelines

· Set up permissions, IAM roles, encryption, and logging for security

· Monitor and optimize cost and performance of cloud-based data operations

Data Marts & Analytics Layer

· Design and manage data marts using dimensional models

· Build star/snowflake schemas to support BI and self-serve analytics

· Enable incremental load strategies and partitioning

Modern Data Stack Integration

· Work with tools like DBT, Fivetran, Redshift, Snowflake, BigQuery, or Kafka

· Support modular pipeline design and metadata-driven frameworks

· Ensure high availability and scalability of the stack

BI & Reporting Tools (Power BI / Superset / Supertech)

· Collaborate with BI teams to design datasets and optimize queries

· Support development of dashboards and reporting layers

· Manage access, data refreshes, and performance for BI tools

Required Skills & Qualifications:

· 4–6 years of hands-on experience in data engineering roles

· Strong SQL skills in PostgreSQL (tuning, complex joins, procedures)

· Advanced Python scripting skills for automation and ETL

· Proven experience with Apache Airflow (custom DAGs, error handling)

· Solid understanding of cloud architecture (especially AWS)

· Experience with data marts and dimensional data modeling

· Exposure to modern data stack tools (DBT, Kafka, Snowflake, etc.)

· Familiarity with BI tools like Power BI, Apache Superset, or Supertech BI

· Version control (Git) and CI/CD pipeline knowledge is a plus

· Excellent problem-solving and communication skills

Your Day-to-Day

• Assist our Growth Strategists in analyzing the results of A/B experiments.
• Analysis on customer engagement rates, customer acquisition projects ( ex. Churn rate prediction, Attribution etc. )
• Analyse marketing channel performance and Deep-dive reports to stakeholders and Management
• Building statistical experimentation templates for faster A/B outputs
• Work on forecasting models and assisting senior Management in creating frameworks on growth models

• Local implementation of marketing analytics projects related to improving marketing channels effectiveness, customer segmentation, campaign optimization, etc
• Monitor campaigns against key performance indicators (KPIs), be fully aware of trends and analytics, success and risks in order to achieve business objectives.

• Communicate complex ideas into understandable reports/documentation and this will include leveraging on leading software tools such as Tableau.
  
  

Your Know-Know

• 3-5 years of experience in strategy / consulting / analytical / project management roles; experience in e-commerce, Start-ups or Unicorns(CARS24,OLA,SWIGGY,FLIPKART,OYO) or entrepreneur experience preferred + At Least 2 years of experience leading a team
• Top-notch academics from a Tier 1 college (IIM / IIT/ NIT)
• Must have SQL/PostgreSQL/Tableau Experience. 
• Added advantage: Experience with Google Analytics, CRM (MoEngage, Braze,Leanplum).
• Preferred knowledge of statistical computer languages (Python / R, etc). 
• Analytical mindset with ability to present data in a structured and informative way
• Enjoy a fast-paced environment and can align business objectives with product priorities

• BackEnd Technologies:

• Technical knowledge:

• It is important to adapt to changing requirements
• Have the ability to integrate external systems

How many hours are they expected to work? 

• - Full time position ( 40+ hours a week) 
•  

What hours should they work?

•  - Prefer 9-5 EST but there is wiggle room
•  

Will there be nights and weekends? 

• - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
•  

Should they be expected to lead?

• - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
•  

Who will they report to?

• - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
• They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

Will they work alone or in a team?

• In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
• Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

Accountability

• The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
• As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
• A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

Customer, Usability, and Value Focused

• The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

Quality focused

• Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

Focused on the whole 

• When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

Creativity and Experimentation

• Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

Unfeathered, Honest, Respectful Communication

• Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

Next Man or Woman Up Mentality

• Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

Upward Mobility and Vesting Opportunity

• This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

Whom we are looking:

We are looking for “No Matter What” Sales mavericks to join our amazing team in Mumbai. To be successful in this role you need to show loads of initiative and a drive to contribute to a team producing outstanding work. This is a fantastic career defining opportunity filled with variety, challenges and autonomy.

To be successful in this role, you will have

1. Degree in Computer Science/any stream, Masters in Marketing and Sales
2. High energy Selling aptitude with a natural flair to meet people
3. Ability to create and deliver high impact presentations
4. Excellent assertive and pleasant communication skills,
5. Logical analytical and inference skills, ability to show the “big benefits

picture” to prospects;

1. Negotiation skills for a win-win deal for both-Prospect and MOBtexting

Roles &Responsibilities:

1. Identify differentiators to present solution/concept to rope in small, medium& large enterprises.
2. Create a continuous funnel across the sales cycle
3. End to end Sale cycle responsibility from Lead Generation to successful closure through ColdCalling
4. Strategic Account Management of key clients for penetrative cross andupselling, for long term Client retention
5. Create Referral strategies to mine for new business references from satisfiedclients.
6. Client Demos to close the deal.
7. Evolve different calling scripts and follow up methodologies.
8. Understand client need and customize pitch a relevant product/solution
9. Ability to cope with competitive high-pressure business demands
10. Achieve Sales Targets
11. Communicate with Delivery Teams as a bridge for seamless Customerexperience toclients and MOBtexting.