Backend Developer

Key Responsibilities

• Design, develop, and maintain microservices and APIs running on GKE, Cloud Run, App Engine, and Cloud Functions.
• Build secure, scalable REST and GraphQL APIs to support Our Client front-end applications and integrations.
• Work with the GCP Architect to ensure back-end design aligns with enterprise architecture and security best practices.
• Implement integration layers between GCP-hosted services, AlloyDB, Cloud Spanner, Cloud SQL, and third-party APIs.
• Deploy services using Gemini Code Assist, CLI tools, and Git-based CI/CD pipelines.
• Optimize service performance, scalability, and cost efficiency.
• Implement authentication, authorization, and role-based access control using GCP Identity Platform / IAM.
• Work with AI/ML services (e.g., Vertex AI, Document AI, NLP APIs) to enable intelligent back-end capabilities.
• Collaborate with front-end developers to design efficient data contracts and API payloads.
• Participate in code reviews and enforce clean, maintainable coding standards.

Experience & Qualifications

• 6–8 years of back-end development experience, with at least 3+ years in senior/lead analyst roles.
• Proficiency in one or more back-end programming languages: Node.js, Python, or Java.
• Strong experience with GCP microservices deployments on GKE, App Engine, Cloud Run, and Cloud Functions.
• Deep knowledge of AlloyDB, Cloud Spanner, and Cloud SQL for schema design and query optimization.
• Experience in API development (REST/GraphQL) and integration best practices.
• Familiarity with Gemini Code Assist for code generation and CLI-based deployments.
• Understanding of Git-based CI/CD workflows and DevOps practices.
• Experience integrating AI tools into back-end workflows.
• Strong understanding of cloud security and compliance requirements.
• Excellent communication skills for working in a distributed/global team environment.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• At least 4 years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Mandatory experience in MongoDB and MySql.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.

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Required Candidate profile

Primary Skills: 

• Strong working knowledge of Typescript, MongoDB, Express
• Strong proficiency in TypeScript, Javascript including DOM manipulation and the JavaScript object model, ES6
• Strong understanding of NodeJS fundamentals
• Knowledge and experience working with PostgreSQL is a major plus
• Experience with ORM libraries
• Familiarity with RESTful APIs
• Experience in troubleshooting and RCA of Production issues Analyze logs in Kibana Elastic Search
• Knowledge of tools like Git, Github, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
• Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment

Secondary Skills:

• Good communication and design skills Experience in handling teams
• At least 5+ years of solid back-end software development experience.
• Ability to understand business requirements and translate them into technical requirements
• Experience working in an Agile environment

Qualification:

• Good experience as Software Developer
• Prior experience in a technical leadership or developer position
• Relevant Team Lead Experience for Minimum of 2 years
• Back End Developers/ API Web Services Experience Mandatory
• NodeJS is mandatory
• One RDBMS and one document database mandatory

Work remotely / Work From Home with BigStep Technologies throughout your tenure.

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

Skills:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Responsibilities:

• Ability to work in an existing codebase and collaborate with a diverse team
• Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
• Intimate knowledge of crafting highly performant database queries
• Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
• A mindset towards building systems for the cloud and DevOps fundamentals
• Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
• Focus towards building security, performance, and scalability into services from the beginning
• Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions

Work as a member of a team responsible for developing a large-scale, highly available and fault-tolerant SaaS based Leasing & Asset management solution in the commercial real estate space in accordance with established processes. You will apply your knowledge of building scalable, distributed applications and have the opportunity to work with technologies & frameworks such as Ruby on Rails, NodeJS, ReactJS, Heroku, AWS, Postgres DB​

Essential Functions include but are not limited to the following. 

You will be expected to:​

• Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
• Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables.
• Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
• Guide/mentor the less experienced team members
• Participate in code reviews
• Work effectively as part of a distributed team
• Document the features worked by him/her

Key technical expertise areas expected for this role:

• Strong programming skills in Ruby with clear understanding of Object-Oriented and Functional programming. 
• Experience working with Ruby on Rails framework
• Experience on REST API Programming preferably based on a Microservices Architecture
• Good Understanding of Databases (Postgres) and proficiency in database schema designing & writing efficient SQL Queries. 
• Strong troubleshooting skills
• Demonstrable ability to learn new programming languages and frameworks quickly
• Experience with distributed systems with specific focus on security and scalability
• Experience with modern cloud technologies such as AWS

 Additional areas that would add value:

• Experience working with Cloud Service providers & platforms like AWS, Heroku 
• Strong understanding of Design Patterns & their application in system design
• Test Driven & Behavior Driven Development
• Automated Unit/Integration testing
• Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
• Frontend web development with JavaScript frameworks like React
• Experience working on  projects, preferably in the real estate domain
• Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
• Experience working in Agile Scrum/Kanban methodologies
• Experience working with Linux and Shell scripting

Education: 

• Bachelors or Master’s in Computer Science or related fields