BDE- IT Hardware Sales

1–3 years of experience in Customer Success, Technical Support, or Client-Facing roles in a B2B SaaS environment

● Strong communication skills and a customer-first mindset

● Proven ability to support software products for HR or engineering teams

● Experience working directly with business clients and resolving customer issues

● Basic coding knowledge or technical literacy (e.g., ability to read or understand code

logic)

We are seeking a highly motivated and skilled Java + AWS Developer to join our backend development team. The ideal candidate will have solid experience in building scalable backend systems using Java and AWS services. You will work closely with cross-functional teams to design, develop, and maintain high-performance microservices and cloud-native applications.

Key Responsibilities:

• Develop, deploy, and maintain backend services and APIs using Java (preferably Java 8 or above) and Spring Boot
• Design and implement microservices architecture with a focus on scalability and reliability
• Leverage AWS services such as EC2, Lambda, S3, RDS, DynamoDB, API Gateway, SNS/SQS, and CloudWatch for cloud-native development
• Work with Relational and NoSQL databases (PostgreSQL, MySQL, DynamoDB)
• Implement CI/CD pipelines using tools like Jenkins, GitHub Actions, or AWS CodePipeline
• Write clean, efficient, and testable code following best practices
• Participate in code reviews, design discussions, and Agile ceremonies
• Monitor and troubleshoot applications in production using AWS CloudWatch or other logging tools
• Ensure secure, reliable, and efficient integration between services

Required Skills and Qualifications:

• 4–6 years of hands-on experience in Java development with strong knowledge of Spring Boot
• Solid understanding of RESTful APIs, Microservices, and API security
• Strong experience with AWS Cloud Services (EC2, S3, Lambda, RDS, CloudWatch, API Gateway, etc.)
• Familiarity with containerization (Docker) and orchestration tools (ECS, EKS, or Kubernetes)
• Proficient in working with SQL and NoSQL databases
• Good understanding of event-driven architecture and messaging systems (e.g., SNS, SQS, Kafka)
• Experience with version control systems like Git
• Exposure to CI/CD and DevOps practices is a plus
• Excellent communication and problem-solving skills

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer – Associate) is a plus
• Experience in Agile/Scrum development environments
• Knowledge of Infrastructure as Code (IaC) tools like Terraform or CloudFormation

• EDW/BI experience of 15+ years with at least 2-3 end to end EDW implementation experience as Solution or Technical program manager
• Must have at least ONE Azure Data Platform implementation experience as Solution or Technical Project manager (Azure, Databricks, ADF, PySpark)
• Must have technology experience in any of the ETL tools like Informatica, Datastage and etc.
• Excellent communication and presentation skills
• Should be well versed with project estimation, project planning, execution, tracking & monitoring
• Should be well versed with delivery metrics in Waterfall and/or Agile delivery models, scrum management
• Preferred to have technology experience of any of the BI tools like MicroStrategy, Tableau, Power BI and etc.

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

Job Description:

Ticket Management

• Log all IT service requests/incidents raised by users through phone, email, or in-person.
• Assign tickets to the relevant IT engineer based on the nature of the issue and engineer availability.
• Ensure timely acknowledgment of tickets logged in the Helpdesk system (ManageEngine ServiceDesk Plus or equivalent).
• Follow up with the concerned engineer for updates and resolution timelines.
• Provide regular status updates to end-users and ensure ticket closure confirmation.

2       Escalation Handling

• Proactively escalate delayed or unresolved tickets to the appropriate senior IT team members or as per escalation matrix.
• Track the ticket lifecycle to ensure SLA adherence.

3       Asset Management

• Maintain and update the IT Asset Register regularly.
• Coordinate with the team for asset issuance, movement, and return (laptops, desktops, printers, accessories, etc.).
• Ensure tagging and documentation of all IT assets in coordination with the IT Infrastructure Team.

4       Reporting & Documentation

o Generate daily, weekly, and monthly reports on ticket statistics, open issues, SLA breaches, etc.

o Maintain proper documentation of asset movements, handover forms, incident reports, etc.

5       Communication & Coordination

o Act as a central communication point for all IT-related queries and complaints.

o Communicate with vendors (if required) for updates on external support tickets.

o Maintain professional and courteous behaviors while interacting with users at all levels.