Automation Lead

Job Title: Customer Support Executive – Voice Process

Location: Bangalore (On-site)

Experience: 0 to 2 years

Job Type: Full-time

Job Description:

We are hiring enthusiastic and customer-focused individuals for a Customer Support – Voice Process role. If you have excellent communication skills in English and Hindi and a passion for helping people, this is the right opportunity for you!

Key Responsibilities:

• Handle inbound and outbound calls to resolve customer queries or concerns.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer issues and provide accurate and timely solutions.
• Update customer records and follow up on open tickets/cases.
• Escalate complex issues to the appropriate department when required.

Requirements:

• 0 to 2 years of experience in customer service, BPO, or a voice process role (Freshers are welcome).
• Fluent in English and Hindi – both verbal and written.
• Basic computer knowledge and typing skills.
• Ability to work in a fast-paced environment.
• Strong listening, problem-solving, and interpersonal skills.

Shift: Rotational Day Shifts (No Night Shift)

Working Days: 6 days a week (1 rotational week off)

Salary: ₹15,000 – ₹22,000/month (Based on experience and interview performance)

Location: Bangalore (Candidates must be open to work from office)

Job Profile: ERP Implementation & Support Executive

Industry Type: IT Software

Job Location: Indore MP

Experience:2-4 yrs.

Job Type: Full Time

Responsibilities

• The ERP Implementation Professional will work closely with ERP team members as well as end users to provide functional support and training of business processes enabled by ERP in the respective modules.
• ERP Implementation, for the modules like Finance, Production, Stores, Sales, Inventory Control.
• Provide ERP support by resolving customer queries via phone, email, remotely or at client-side location.
• Responsible to communicate with Customer ERP core team, implementation team, Technical consultant and his Manager.
• To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
• To configure, deploy and manage the ERP system and the backend database system
• Extensively travel to client end for software implementation and training purpose.

Desired Candidate Profile

·     Any Graduate/Post Graduate with -3 yrs. experience of working with ERP Softwares for Manufacturing Industry

·     Minimum 1+ year working experience in Software implementation and Support

·     Strong knowledge of PLSQL is required

·     Ability to solve complex business issues and having excellent communication and presentation skills

·     Functional knowledge of ERP Modules and Processes

Preferred

• Prior experience in implementation and support of Manufacturing ERP Solution would be preferable

• Your Role and Responsibilities

1. Your main job involves creating new features on the visible parts of a website using React.js.
2. You'll be building reusable components that can be used again in the future, saving time and effort.
3. Designs for the website will be given to you, and you'll convert them into actual working and visually appealing website elements.
4. You'll ensure that the website works smoothly on various devices like phones, tablets, and computers.

• Skills and Traits We're Seeking

1. You have a strong understanding of React.js and its workings.
2. You're skilled in a JavaScript
3. Experience with common React.js workflows like Flux or Redux is important.
4. You're familiar with RESTful APIs.
5. Knowledge of modern security measures like JSON Web Token is important.
6. You're comfortable using tools that streamline the process of building website elements, such as Babel, Webpack, and NPM.
7. Translating business requirements into technical plans for the website comes naturally to you.
8. You've used version control tools like Git or SVN to manage and track changes in code.

• Expected Experience

1. You should have accumulated 2 to 4 years of relevant experience in this field.

• Managing the interchange of data between the server and the users.
• Development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end Integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.
• Writing reusable, testable, and efficient code.
• Design and implementation of low-latency, high-availability, and performant applications.
• Integration of user-facing elements developed by front-end developers with server-side logic
• Implementation of security and data protection.

• Should have worked on the Django REST framework.
• Familiarity with some Pandas, Numpy, text parsing/mining and ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages
• Worked on Amazon cloud solutions
• Understanding of accessibility and security compliance
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tool
• Excellent written and verbal communication skills.
• Should know about HDL and LLD.
• Should know about making python packages
• Should have worked on microservice-based Architecture

Responsibilities:

Maintain and manage of current IT infrastructure.

Maintain and Manage current computer Network and Severs.

Provide right solution for user based query / requirement

Handle day to day IT related query / issue in given timeline.

Giving status report to Respective supervisor / Manager on daily basis.

Adherence to the expected roles and responsibilities w.r.t ISMS and QMS standards.

Required Skills:

Network and servers installation and configurations

Linux & Windows system management

Hardware and software installation and management

O365 and G-Suite Management

Client communication and follow up

Vendor communication, follow up

Educational Qualifications ,Certifications & Experience : 3 - 5 years of experience

Knowledge of Windows server and Hyper V Networking(Cisco) Technology, O365 and Gsuite

Certification: CCNA(Preferred), MCSA(Preferred), RHCE(Preferred)

Graduation: Any discipline. (Graduation in Computer Science or related field will be a big plus)

About Us

PurpleRain is a US-headquartered 8+ year old close-knit, fully distributed bootstrapped and profitable product startup with 50+ rock star team members who enjoy the challenge of solving hard problems together with inc 500 clients globally through our B2B SaaS products.

We are a hybrid remote company, with in-house teams in Bangalore, London and remote teams globally in 20+ countries where each employee works from home or a co-working space.

Even though we're far away, we're in contact throughout the day in Slack, Basecamp and Zoom.

We encourage continual education through weekly lunch and learns and taking courses to keep us ahead of the latest advancements with yearly retreats.

SEO Manager- Job Description

• Increase revenue through meaningful user growth and retention strategies for each of PurpleRain s products

• Identify new or unused marketing techniques and set up tests to validate results

• Design and coordinate promotional campaigns, PR and other marketing efforts across channels

• Establish a regular rhythm of reporting on marketing analytics to the executive team

• Manage marketing budget and spend

• Liaise with product, finance and customer support to guide a unified approach to marketing and business objectives

• Work with leadership team to build and execute online marketing campaigns for Pandable’s clients

• Perform day to day digital marketing activities including social media, email marketing, content creation and promotion

• Manage CRO, A/B testing and landing page optimisation

• Set up and manage Google Ads accounts and campaigns (including search, display and shopping)

• Support with content outreach and link building campaign strategies

• Develop strategies to drive online traffic, e-commerce growth, and increased visitor traffic to our wineries.

• Manage digital marketing campaigns through a variety of channels including but not limited to: web, mobile, SEO, PPC, and social.

• Define the process for creating, editing, and delivering high-impact content campaigns across multiple digital channels to our target audiences.

• Track and analyze conversion rates and overall website performance and optimize over time.

•  Collaborate with key business partners in marketing and across the organization on campaigns that increase brand awareness.

• Improve the usability, design, content, and conversion of online platforms in collaboration with marketing, technology, and e-commerce teams.

• Work with e-commerce and brand management team to identify and execute campaigns to drive awareness, visitor traffic, and revenue.

• Identify enhancements that create best-in-class digital experience for customers.

• Focus on website performance, insights, and opportunities that drive toward company goals and key performance metrics.

• Support brand teams by documenting best practices for digital marketing.

• Manage campaign budgets and vendor relationships.

• Partner with outside agencies to test digital marketing strategies.

Our Core Values

• We lead with empathy: We believe kindness and empathy lead to effective communication. We assume good intentions and seek mutual understanding from our teammates, customers, and users.

• We lean into vulnerability: We are not afraid to ask for help or give and receive feedback. We build off our failures and don’t shy away from tough conversations.

• We rise above the status quo: The status quo leads to pain for the people we serve, our communities, and our clients. We do our best to rise above the status quo, and to do things that no one else is doing. On an individual level, we strive to improve ourselves and always be learning.

• We match grit with wit: We're creative and resourceful. We find solutions to every problem

and to further support you, we offer:

• talented, young and motivated team

• work with a fun team on a product that customers love

• Share in our organization-wise personal development benefits and leave entitlements

• Flexible work schedule with work-from-home options

THE WAD Agency is hiring!!! (wwwthewadagency.com)

- Experience: 3-5  years

- Develop digital marketing strategies to improve awareness, engagement, new customer acquisition (Cross-Sell/Up-Sell), and support client retention
- Has experience with online monitoring and measurement platforms including but not limited to Facebook Insights, YouTube Insights, Google Analytics, Adwords etc.
- Generate potential leads for the organization through various ATL & BTL activities
- Develop & Ideate campaigns, processes etc. to pitch new clients
- Prepare presentations for client pitches Company

Preferred from Agencies