Automation Engineer

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Strong Technical Recruiter profile

Mandatory (Experience 1): Must have 4+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)

Mandatory (Experience 2): Must have 2+ years of experience in tech recruitment across different tech roles

Mandatory ( Tech Skill 1): Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles

Mandatory (Tech Skills 2): Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions

Mandatory (Tech Skills 3): Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs

Mandatory (Communication): Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions

Mandatory (Company): Product companies

Mandatory (Note): This is an IC role

Type Of Job: Full Time

Add custom working days info: Monday to Saturday

Work timings : 9:00 Am to 6:00 PM

Minimum Education : Graduate

Experience required : 5 Years to 8 Years

Gender: Both( Male & Female)

Minimum Salary : 40 k (4.80 LPA)

Maximum Salary : 50 k (6.00 LPA)

+ Attractive Commissions

Opening Job: 2 Nos

Please select assets/documents required from candidates to apply : Smart Phone, Two Wheeler / 4 Wheeler  with License

Please select preferred skills for this job role : Lead Genration, Basic Computer Knowledge, MS Excel

English required : Good English

Job Description:-

•             Interacting with potential customers for sales of Carpet, Office Furniture..

•             Meeting Architects, Contractors , Clients , Hotel and Banquet Managers to understand their requirement and Close Orders

•             Sending Quotation made from office as per client’s requirement.

•             Coordinating for timely delivery with our internal team and collecting Payments.

.

Qualification: Minimum Graduate with Good Selling skills.

Own Conveyance must

Experience& Knowledge:

•             1 to 8 years of relevant experience in Corporate Sales, Direct Sales, Institutional Sales, Business Development, Client Relationship Management.

•             Show Samples and Discuss our USP, Show Catalogues, knowledge about measurements and dimensions.

•             Knowledge of Flooring, Office Furniture will be an added advantage.

•             Basic Computer knowledge - Excel, word, power-point, emails.

Key Skills:

•             Smart, Negotiator, Target oriented, Desire to learn & grow

•             Person who is passionately looking for a career in sales

•             Sincere, Hard-working, Persistent, Confident

•             Energetic, Friendly, Positive attitude & Team player

•             Excellent communication &Inter-personal skills and ability to build professional relationships

This role is purely B2B sales which will require you to be on regular client visits (travel within city) based on your lead generation & meeting schedule.

The role comes with immense scope to learn and build your career based on practical knowledge.

Company Details – Tirupati Office Systems Pvt. Ltd (TOSPL) is a leading company providing Carpets and Office Furniture to leading Corporates and Institutions across NCR. It has turnover of INR 140 Million. We represent national and International Brands of Carpet and Furniture and have excellent client base. Products include Carpets, Office Chairs, Workstations, , Storages, Café Furniture. Its existing team is highly energetic & professional.

We are looking for dedicated and intelligent candidates who are willing to perform and take responsibility. We offer a stimulating and rewarding work environment with focus on performance and ability.

💥 What will you do?

As a Lead Frontend Engineer, you will

• Own our frontend engineering applications for two products each of which run as independent applications which query our backend systems via REST APIs

• Act as a leader and coach within the front-end engineering team, collaborating with and mentoring senior engineers.

• Collaborate on a daily basis with a small, nimble team of product managers, engineers, and UX designers to understand business requirements and user experience goals and pain points.
• Write and review modular, reusable components and features (React.js / Vue.js) and integrate backend APIs to create a seamless front-end user experience
• Integrate third-party plugins to enhance customer experience. These include 3rd party plugins which provide customer support and analytics plugins that help improve the user experience we provide to customers.
• Actively participate in code reviews
• Work with our quality assurance team to improve coverage on our automated testing suites

🙋 What are we looking for? 

While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are 

• Prior experience of a few years (3+ years) with frontend frameworks as React.js or Vue.js would be essential to work on our application stack.

• You actively promote a culture of engineering excellence some of which could be writing efficient code, use of elegant design patterns, and styling your code through code-linting policies.

• You enjoy designing software architecture by collaborating with leads to explore existing systems, determining areas of complexity, potential risks to successful implementation.

• You have an eye for pixel-perfect UI and micro-interactions.
• You enjoy coaching folks to achieve outcomes through nudges.

📢 Other information you may want to consider 

• We will be flexible for the rest of the pandemic and work remotely; however, we are not a remote-first company, and the work location would be Bangalore when things settle.
• Our frontend tech stack includes React.js, Vue.js, Netlify for CI / CD, TestCafe for UX testing, d3.js, and Regraph for visualizations.

Primary Duties and Responsibilities 

• Experience with Informatica Multidomain MDM 10.4 tool suite preferred
• Partnering with data architects and engineers to ensure an optimal data model design and implementation for each MDM domain in accordance with industry and MDM best practices
• Works with data governance and business steward(s) to design, develop, and configure business rules for data validation, standardize, match, and merge
• Implementation of Data Quality policies, procedures and standards along with Data Governance Team for maintenance of customer, location, product, and other data domains; Experience with Informatica IDQ tool suite preferred.
• Performs data analysis and source-to-target mapping for ingest and egress of data.
• Maintain compliance with change control, SDLC, and development standards.
• Champion the creation and contribution to technical documentation and diagrams.
• Establishes a technical vision and strategy with the team and works with the team to turn it into reality.
• Emphasis on coaching and training to cultivate skill development of team members within the department.
• Responsible for keeping up with industry best practices and trends.
• Monitor, troubleshoot, maintain, and continuously improve the MDM ecosystem.

Secondary Duties and Responsibilities

• May participate in off-hours on-call rotation.
• Attends and is prepared to participate in team, department and company meetings.
• Performs other job related duties and special projects as assigned.

Supervisory Responsibilities

This is a non-management role

Education and Experience

• Bachelor's degree in MIS, Computer Sciences, Business Administration, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor's degree.
• 5+ years of experience in implementing MDM solutions using Informatica MDM.
• 2+ years of experience in data stewardship, data governance, and data management concepts.
• Professional working knowledge of Customer 360 solution
• Professional working knowledge in multi domain MDM data modeling.
• Strong understanding of company master data sets and their application in complex business processes and support data profiling, extraction, and cleansing activities using Informatica Data Quality (IDQ).
• Strong knowledge in the installation and configuration of the Informatica MDM Hub.
• Familiarity with real-time, near real-time and batch data integration.
• Strong experience and understanding of Informatica toolsets including Informatica MDM Hub, Informatica Data Quality (IDQ), Informatica Customer 360, Informatica EDC, Hierarchy Manager (HM), Business Entity Service Model, Address Doctor, Customizations & Composite Services
• Experience with event-driven architectures (e.g. Kafka, Google Pub/Sub, Azure Event Hub, etc.).
• Professional working knowledge of CI/CD technologies such as Concourse, TeamCity, Octopus, Jenkins, and CircleCI.
• Team player that exhibits high energy, strategic thinking, collaboration, direct communication and results orientation.

Physical Requirements

• Visual requirements include: ability to see detail at near range with or without correction. Must be physically able to perform sedentary work: occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions

• The duties of this position are performed through a combination of an open office setting and remote work options. Full remote work options available for employees that reside outside of the Des Moines Metro Area. There is frequent pressure to meet deadlines and handle multiple projects in a day.

Equipment Used to Perform Job

• Windows, or Mac computer and various software solutions.

Financial Responsibility

• Responsible for company assets including maintenance of software solutions.

Contacts

• Has frequent contact with office personnel in other departments related to the position, as well as occasional contact with users and customers. Engages stakeholders from other area in the business.

Confidentiality

• Has access to confidential information including trade secrets, intellectual property, various financials, and customer data.

Role and Responsibility – Inside Sales Executive

• Act as relationship manager for the Paid customers of NoBroker.

• Build sustainable relationships and trust with customer accounts through open and

interactive communication.

• Identify and assess customers’ needs.

• Service customer in finding the right tenant / house as per the requirement of customer.

• Dial outbound and attend inbound calls of customer and leads.

• Use internal tools and methods to provide best possible service to the customer.

• Negotiate with leads on behalf of customer.

• Keep customer up-to date on the progress of his account.

• Follow communication procedures, guidelines and policies.

• Go extra mile to provide excellent customer service.

8+ years of overall IT experience with .NET framework and Azure

. large/Enterprise Customer end to end Consulting Experience.

. Expert in C# development, .NET Core, React, Angular, PowerShell and Azure developments like Web jobs, REST based Web API.

• Experience in Azure and AWS Cloud
• Experience of working on Agile projects.
• Proven track record delivering complex projects end to end.
• Application Architectures including the use of cloud-based technology capabilities such as Teams, SPO, Azure, Application Life Cycle Management and Application Platform processes and technology.
• Troubleshoot and debugging technical issues in a variety of application environments.
• Oversee deliverables from partners, subcontractors, and resources .
• IP Reuse and IP creation
• Drive operational excellence and innovation, leveraging new ideas contributing to increasing Microsoft value to customers.
• Fluent in English, verbal, and written communications skills. 

Qualification

• Must have a degree in Computer Science Engineering or equivalent work experience. Higher relevant education preferred.
• Experience working in a Services organization in a consulting capacity is strongly preferred. Experience working on multi-phase global implementations is preferred.
• Having Microsoft Certifications (M365, Azure, AWS, SharePoint, .Net) is a plus.

Intro

We are looking for an Software Engineer (SDE1) to join our team and drive the technology growth of our pay later platform. At Rely, we want passionate and talented individuals that want a challenge building the next generation payment products for Millennials across Asia. Together we will build the best products using amazing technology.

What will you do

• Design and implement business critical, high performance large scale services.
• Translate business requirements into scalable and extensible design.
• Coordinate with cross functional teams (Data, UX, QA etc.) on planning and execution.
• Continuously improve code quality, product execution and customer delight.
• Proactively manage stakeholder communication related to deliverables, risks, changes and dependencies.
• Building and managing automated build/test/deployment environments.
• Work with team members on functional and nonfunctional requirements and spread goals across the team.
  
  

What will you need

• 2+ years of hands-on experience with python and a backend framework (ideally django)
• 1+ years Hands-on experience working with Javascript and JS frameworks (Angular, React)
• Hands-on experience in designing, developing, testing and deploying applications large scale applications in any language or stack
• Experience working with high scale distributed systems.
• Practical knowledge of scalable software design.
• Good working knowledge of AWS
• Proficient with APIs, web protocols, OAuth, git.
• Ability to understand and implement Continuous Integration and Continuous Delivery.
• Well versed with Lean methodologies, TDD and Test Engineering and Automation.
• Ability to design and implement low latency RESTful services.
• Willingness to learn new languages and methodologies.

What would be a bonus

• Experience in production environments with large data sets
• Experience in scaling systems to millions of users.
• Work experience in a fast-growth startup
• Experience in DevOps tools but not limited to Docker, Kubernetes
• Experience in Gunicorn and Nginx