Automation Engineer

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Front-end Developer

For any company, whether you’re manufacturing athletic shoes, selling medical devices, or developing cloud-based software — talent is the most important piece to the long-sought-after puzzle to long-term success. This is why we're building NurtureBox. Software is eating the world and the next generation of successful companies need top tech talent to differentiate from the competition. But most are wanting in the apropos hiring practices to attract the crème de la crème. Building a crack team today requires a different approach. One that’s built on the first principles of sales. There is no other company in the world that sees recruiting the way we do.

NurtureBox is an AI-powered platform that fundamentally disrupts how recruitment is done. We are building solutions that help Talent teams automate mundane tasks. More often than not recruiters are drowned in repetitive tasks instead of focussing on high-end work — selling the job and engaging with candidates. We’re laser-focused on fixing this! A new-age toolchain that empowers recruiters to operate in 10x mode. This is a hands-on, high-profile role that will be pivotal in the company's future success. We're changing the industry in a visceral way, which you get to see every day from our customers’ feedback. You'll get to lead a world-class team and work on a product used religiously by thousands of customers every day.

Build love ❤ At NurtureBox, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight. For us, emotive design is not some afterthought. It is a core part of our strategy. Create Massive Impact 🚀 We're not solving a small problem, and we're not addressing a small market. We're going after hiring; the one activity that consumes more of a company’s mind share than anything else. We are building toolchains for recruitment teams to close top talent in record time. What will make you stand out: ● A hammer to break the application and hand it back to the developer ● Strong problem solving and analytical skills with attention to detail ● `Ability to implement and track multiple test executions in parallel and analysis results Do the best work of your life

⭐ NurtureBox is a startup born out of Ideas2IT. At Ideas2IT we’ve built products for Facebook, Oracle, Siemens, Medtronics, Roche, eBay, Microsoft, and Zynga. We founded PipeCandy (raised $1.1M in seed funding) and Element5 (closed a recent funding round successfully with oversubscription a few months ago). This time, we're swinging beyond the fences. We are building another household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

Why should you work with us? 🤔 ● Opportunity to be a part of a SaaS business from the ground up with the ability to influence the product and architecture ● You’ll have an opportunity to work side by side with the founders & create an impact on how reps around the world engage with their customers, not a small cog in a big machine ● Enjoy all the perks of working at a startup without worrying about the associated risks ● You’ll get to work in an informal, collaborative, transparent, non-hierarchical, ego-free culture which is a true meritocracy.

You will anchor our sales and marketing to ensure that we reach our planned targets and more and will be responsible for overall sales targets and will work across channels (online and offline) to make them happen.

You will be responsible for growing sales on the multiple market places, website and online platforms and running marketing campaigns marketing wisely while monitoring KPIs to ensure high ROI.

You will also manage offline retail partnerships and help grow offline pressence of Wise Mama products.

Previous FMCG sales experince, especially with food & bev with demonstrated excellence is going to be a big +

You should be a self starter, demostrate ownership and initiative and be open to working in a challenging start-up environment.

• Must know how to design the theme
• Must know about the Plugin development
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Must know how to develop a website using Elementor.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development
• Good communication skills.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Must know how to design and develop an E-commerce Website in WordPress using Woocommerce Plugin.

• MS exchange: 4-5 Years of experience in Version upgrade and migration, Designing, Troubleshooting
• Azure: 3-4 years of experience in Designing, Maintenance, and Advanced utilization
• AD, DNS, DHCP: 4-5 Years of experience in Version upgrade, maintenance and advanced troubleshooting, PCI compliance experience
• SCCM: 2-3 years of experience in OS build and deployment, Patch management
• JAMF: 2-3 years of experience in App deployment and patch management

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint

We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

Role details (please read)

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role

Work Location: Remote online work until offices reopen, candidate may be based anywhere in India

Working days: 6 working days with 1 day-off which may be during week

Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight

Mandatory Language Fluency: English, Hindi

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

Additional Compensation: If applicable, this will be decided basis your allocated shift after you join

Qualifications

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience

• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment

• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.

• Ability to counsel a parent for the child's future

• Comfortable with changing shift timings so that we may serve our customers better

• Graduation is not mandatory for candidates with 3+ years of experience

• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint